Horizon Hobby (horizonhobby.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Most reviewers were unhappy with their experience overall. Many buyers faced significant frustrations regarding delayed shipments, missing components inside packages, and extended backorder waiting times that stretched for months without clear updates. Additionally, consumers encountered unhelpful communication channels, unresponsive live chats, and difficulties obtaining refunds or replacements for damaged items. Some reviewers were happy with the prompt delivery times and the broad selection of available hobby items. People also appreciated the knowledgeable staff members who provided useful guidance and assistance with various purchases. Buyers mentioned receiving friendly communication and effective support when handling product inquiries or necessary part replacements over time.
Auto-generated from all reviews of this business. For reference only.I have always loved Horizon Hobbies and Tower Hobbies. My thoughts are if you know your going to run out of a product then the smart thing to do is next time you order more so customers dont have to wait till back orders come available I found what i needed on ebay and i didnt want to go there but some times ya gotta do what ya gotta do .
The poor communication is frustrating. I placed my first order with Horizon Hobby last weekend and didn't realize that the plane and transmitter were on backorder. I ask if I could switch the plane that was on backorder with one that was in-stock and apparently they can only reply to one email a day. It has been painfully slow getting answers from them. I'm just getting back into this hobby with my sons and apparently I need to find a better option to get our supplies from.
Love this place customer service best I ever saw they just want to help and i never have had a bad experience dealing with Horizon Hobby always been great
I ordered a set of losi aluminum shocks from racechoice RC for my losi nascar and did not receive the plastic spacers for the top mounts of the shocks in my package. I fought with that company for two days and they said horizon hobby had sent out many packages of the losi los-1931 Aluminum shocks with half of the packages missing the spacers! They gave me such a hard time getting the missing parts from my order that I turned to Horizon hobby for help which was much worse. First email I got from them was "why not just return it from where you bought it". If I could have I would have but again Racechoice RC gave me a hard time. Going to leave a review about them on here as well. Needless to say Horizon hobbys chat is worthless, email is slow and condescending and you get absolutely no phone support. I own many of their products so the support for my RC cars are non existent in my experience! Very unhappy with this company!
Hi Richard Ingram We have a replacement set of LOS-1931 on the way to you. Please check your inbox for order confirmation. Thank you for reaching out to Horizon Hobby directly, we do apologize that the process was not as smooth as you wanted but we do appreciate your patience and feedback. Sincerely
Horizon carries only quality products, shipping is fast, and customer service is second to none
orderd a set of tires and the new clear losi late model body. my credit card was run for the total amount. tires were send but body was not. talked with an agent and had to be the rudest call. said the card was declined, called my bank and it was not declined. what a scam they are running.
Hi JG, We are concerned at your report and would like to get some more information to review our communication with you. Regarding the ordering/payment process, funds are only taken when the item physically ships, and based on your account, it sounds like the first part of the order was shipped and billed correctly, but when the backordered item arrived and was ready to ship the payment method then declined. It's possible something else is going on, but we would need to identify your account to investigate. We are using the request-more-information feature of this website to get some more info and hope to hear from you soon. Best Regards,
Horizon hobby is my favorite place to buy my hobby items! The customer service and the diligently people always help me to get a special treatment, I feel they always make the best effort to find the right answer to my questions always is a nice experience
My dislike is the exherated dependency on AI to handle calls and chatswith the main purpose of saving money while seberely impacting customer service quality.
Hi Virgilio. Thank you for your feedback! We do start chat sessions with an AI assistant which helps solve the majority of customers inquiries, and also to route followup communication to the right Agent when the assistant is unable to do so. Live Agents (human) are available Weekdays 9am-6pm CST and you can ask to be connected to one by following the menu prompts or simply typing "Agent" in the chat prompt. Horizon Hobby is always looking to improve our customer communication channels and we hope to better serve you in the future! Best Regards!
My experience wasn't great, IT WAS AMAZING!!!! This website is not just designed well and easy to navigate, it's a magical playground laden with some of the coolest stuff to ever exist on this massive spinning ball we call earth. If you so wish to purchase one of these nuggets of awesomeness the staff at Horizon Hobby, who must all be wizards, will have it shipped out to you so fast that the package will quite possibly break the sound barrier.
Very easy ordering online...shipped quickly and arrived just as fast!!!! Everything was well packed appears to have made it safely. Havent used my parts yet , Everything seems fine. Oh decent pricing also
UPDATE – August 14, 2026 I’m updating my original review because Horizon Hobby has now contacted me and sent replacement parts. I appreciate them doing that, and I want to be fair and acknowledge that they did eventually make an effort to help. However, it does not change my overall opinion of this purchase or make me satisfied with how everything was handled. I spent around $500 on an ARRMA RC vehicle through Horizon Hobby that is advertised as “Ready to Run.” In my experience, it was more like “Ready to Fix.” The vehicle burned out within approximately 2–3 minutes of its very first use. It wasn’t modified or abused before the failure. I barely had an opportunity to enjoy what I purchased before I was dealing with a broken RC vehicle. When I originally contacted Horizon Hobby, I expected a replacement or the ability to return a brand-new product that failed almost immediately. Instead, I was told a return wasn’t an option, and the replacement part I needed was on backorder. My order was delivered July 4th. Roughly a month went by while my $500 “Ready to Run” RC vehicle sat unusable. After getting nowhere with the situation, I decided to leave detailed reviews in three different places describing my experience. After those reviews were posted, Horizon Hobby contacted me and replacement parts were sent. I can’t say what happened internally or know for certain what caused them to reach out when they did. However, from my perspective, it felt like publicly sharing my negative experience got a much quicker response than my original complaint as a paying customer. I wish the same effort had been made when I first contacted them rather than roughly a month later. There’s also something I think potential buyers should understand about the resolution: they sent me parts to repair the vehicle myself. I’m a customer, not an RC mechanic. I didn’t spend around $500 because I wanted a repair project. I bought something advertised as “Ready to Run” because I wanted to open it, drive it, and enjoy it. While installing the replacement parts, I ended up stripping the final bolt near the motor/gears. I accept responsibility for stripping that bolt during the installation. But this is exactly why I’m frustrated with the resolution. I never expected to be disassembling and repairing a practically brand-new $500 RC vehicle that failed within minutes of its first use. I shouldn’t have had to look forward to figuring out how to repair my new RC car. I wanted to look forward to playing with it. I understand defective products happen. My issue isn’t simply that I received a defective vehicle—it’s the entire experience afterward. When something this expensive fails within the first few minutes, I believe the customer should be taken care of quickly instead of spending weeks waiting for parts and then being expected to perform the repair themselves. So yes, Horizon Hobby eventually contacted me and sent the replacement parts, and I appreciate that. I’m not going to leave that information out just because I’m unhappy. But it doesn’t erase the month I spent unable to use my purchase, and it doesn’t change my opinion of the overall experience. Based on what happened to me, I still cannot recommend this purchase. Anyone considering spending hundreds of dollars on an ARRMA through Horizon Hobby should understand what the warranty process may involve if something goes wrong. For me, “Ready to Run” turned into “Ready to Fix” within 2–3 minutes.
Hello MIGHTY LT, We're sorry to see your Arrma Car is having an issue after not much drive time. We do see a Product Support Agent has reached out and is working to make this right for you. Every Arrma car is backed by a 2 year limited warranty and we will make sure you get taken care of. Thank you for choosing Arrma and Horizon Hobby!
I like the products sold by HH, overpriced as they are but they have kept my money on back orders twice already and never send them without a 30 minute call reminder. lazy, slow and CS just doesn't care! I'll buy the products I cannot find anywhere else or just start modifying my own!
Hi Jay, Horizon does not take any payment funds until your backorder physically ships. We are sorry to see you've had issues with backorders twice and would like to get more details to look into this further for you. We are using the request-more-info feature of this site to ask for you contact info so we can help resolve any issues you're still having. We hope to be in touch with you soon. Regards,
The order was sent to the incorrect shipping address and incorrect addressee. Guys, you started in 1985, and since then you haven't learned the inportance of the shipping instuctions? Thank God, the reciever sorted this for you. HHUSOR247798530
Hello Юрий Зайцев We’re sorry to hear you had an issue with the delivery. We understand it can be frustrating when an order does not arrive as expected. Our records show that the order was shipped and delivered to the address that was entered at checkout. If the order was delivered to the wrong location or there was another issue with the delivery, we'd be happy to investigate and help determine what may have happened. If you have any questions or concerns, please reach out to our support team. We’re happy to assist however we can. Sincerely,
Terrible shipping. It takes weeks for orders to ship. Will no longer do business with Horizon hobby
Hello Patrick, We are sorry for any inconvenience you may have experienced with a recent order shipment. When placing an order, we recommend checking that all items are in stock, as backordered items can delay shipment. We also offer several shipping options during checkout, including expedited services if you need your order sooner. While we do work hard to process and ship in-stock orders as quickly as possible, once a package has been handed off to the carrier, delivery times are outside of our control. If you have questions about the order or need any updates, please reach out to our support team. We'd be happy to help. Best Regards,
The purchasing process was easy and fast. I got good deals on my purchase, and it was delivered quickly. The selection is great and I will be buying some upgrades sometime soon.
**Update: Since posting this review, the company reached out directly to resolve the situation. I appreciated the effort they put forth to make things right, and wanted to reflect that here for anyone reading this.** I recently placed an order through the Axial Adventure website. After several days without hearing anything from the company or seeing a charge on my account, I placed the same order again (on May 4) because I believed my original order had not gone through and I was hoping to receive it in time as a birthday gift. From the date of my first order until May 12, I received no communication from the company. Then, on May 12, I unexpectedly received an email stating that my orders had shipped. This was the first indication I had that either order had actually been processed. The charges for both orders did not post to my bank account until May 13. As soon as I realized there were two orders (on May 12), I tried calling the company but was unable to reach anyone. I then contacted customer service through their online chat and explained what happened. I asked whether one of the orders could be canceled, but I was told that both had already shipped and that I would have to return one after it arrived. I was also told that I would be responsible for the return shipping costs. I asked whether the company would provide a prepaid return label given the circumstances. They refused and insisted that I pay the return shipping myself. What was most frustrating was that no one disputed the fact that I had never received an order confirmation. In fact, I was told the company could not verify whether its system had even sent confirmation emails for either order. Rather than addressing the lack of communication, I was advised to take a screenshot after placing an order on their website. While that may help future customers, it did nothing to resolve the problem I experienced. Because I was traveling over the summer, it took me longer than expected to return the duplicate item. When I reached back out, I was told that more than 30 days had passed and that the return policy would not be waived. After multiple attempts to reach a fair resolution, the company's final response was: "You may sell it locally if you are intent on not keeping it." That response perfectly reflects the level of customer service I received. I wasn't trying to return an item because I changed my mind. I was trying to resolve a duplicate order that resulted from receiving no confirmation, no communication for many days, and no bank charge until after I was notified that the orders had already shipped. Based on my experience, if something goes wrong with your order, don't expect Horizon Hobby to work with you toward a fair resolution.
Hi Amber, We recommend setting up an account to place orders so you can view and monitor all orders placed. You should have received a confirmation email after placing each order as a guest but it seems this either did not happen or was missed. You can also get in touch with our Customer Service Team via live chat or email and they can let you know what the status of your order is. We have an Agent reaching out to assist and help get this squared away for you. Regards,
I got back into R/C planes after more than 40 years. A friend recommended Horizon Hobby to me. My first plane was purchased through HH, along with all accessories. I purchased 2 used planes locally, and have been ordering repair parts through HH with quick communication and shipment.
I have been dealing with Horizon for i can't even count the number of years. I'm a 60 year old kid who loves to build and fly. All the things I can only do from a wheelchair. From parts to planes to helicopters , controllers boats you name it. I own it. They have always come through. I see some of the comments about delayes well blame guys like me for buying out the inventory and understand in the summer os not the time to be looking for things shop early and make sure you buy the most commonly replaced items if you are new to the hobby. I never mind waiting because I have plentry of other units to fly. But from my first piper cub to my newest p51d and everything in between over 20 years they still work. Great customer service who will help you find replacments for even out of production parts when available. Thanks guys
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