Horizon Hobby (horizonhobby.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Most reviewers were unhappy with their experience overall. Many buyers faced significant frustrations regarding delayed shipments, missing components inside packages, and extended backorder waiting times that stretched for months without clear updates. Additionally, consumers encountered unhelpful communication channels, unresponsive live chats, and difficulties obtaining refunds or replacements for damaged items. Some reviewers were happy with the prompt delivery times and the broad selection of available hobby items. People also appreciated the knowledgeable staff members who provided useful guidance and assistance with various purchases. Buyers mentioned receiving friendly communication and effective support when handling product inquiries or necessary part replacements over time.
Auto-generated from all reviews of this business. For reference only.I've been doing business with Horizon Hobby for over 5 years now and have had great success with customer service and tech support, these people address my concerns and questions with a friendly attitude and great communication skills. Every issue has been resolved in a timely manner, simply put they walked me through my stuff and we got it figured out and, in this day, and age that's a real pleasure.
They simply and quite literally ignore my repeated email and go out of their wy to ensure you can't call them - no number phone number available. Update following company's reply - you would not reply to any email but the first. All subsequqnt emails have been ignored. You provided no attempt to rectify the situation like replacing the kit that was shipped incomplete! I hope to be able to update this review further with a more postive outcome.
Thank you for sharing your experience. We’re sorry to hear about reaching our support team by phone. We are happy to see that you were able to connect with us via email. We are sorry that you felt you were ignored at any point. This is not our intent. After reviewing the case. It does appear that the emails were answered, but the outcome may not have been desired. Unfortunately, the product and its parts have been discontinued for a while now and are no longer available. As the product was originally released nearly 20 years ago, it is very difficult to maintain inventory and support for items of that age. Due to the age of the product and very limited resources available for it, there are very limited options for further for assistance. We understand the frustration and we appreciate your patience and understanding. Regards,
I placed 2 orders with Horizon Hobby for some RC Crawlers. I recieved 1 order and half of the second order. I waited a couple of weeks and the rest of my order never shipped even though the Crawler was listed in stock, and was even on sale. After 3 weeks without shipping I contacted them and asked for a refund for the part of my order that hasn't shipped. Instead of a refund they emailed me to inform me my order is now backordered until August. I originally ordered in February and it is March now. I made sure the item was listed as IN STOCK when I placed my order. If it was backordered I would not have ordered. I want my money back. I will attemt to dispute this through my credit card company. Edit: Horizon Hobby reached out to me through email and offered to cancel my order. I accepted and my order was canceled. I appreciate them making things right, but I wish I would have just gotten my RC truck as ordered, and not had to go through all the extra issues and drama.
Hello, Thank you for providing the additional information. We do apologize that your order was not in stock and went to backorder as inventory depleted. Per your request we have cancelled the backorder. Funds are not taken until an order ships so there should be no further action necessary regarding payment. We thank you for your patience and hope we can earn your business again in the future. Best Regards,
first of all i hate not being able to talk with someone to determine what I need. just got off a chat trying to determine what simulator to order. They kept wanting to sell me what I didnt need. i.e. the full version including many planes as i only needed one helicopter. They have a verson called the demo but he could or would not tell me if it has limitation as demos usually do.
Hi Roy, RealFlight is offered in a couple software packages, the Full version, with over 300 Aircraft, and a Trainer version with 6 beginner-level aircraft. These can be purchased with additional hardware packages that provide controllers and/or wireless connection solutions. We do not offer the simulator with just one single aircraft as that would require over 300 independent software packages. Since your first contact with us, one of our RealFlight Support Agents has reached out to you with more information and provided steps to get started with a trial version that will allow you to try the simulator and decide if it's right for you. If you have any further questions or need help installing and running it please reply to his email and we'll be glad to help. We thank you for your interest in RealFlight and hope you do choose to join the RealFlight community and the best RC Simulator available! Best Regards,
I purchased a fuel pump in Canada from my local hobby store Great Hobbies about December 9. It is a HAN155 a Hanger 9 product from Horizon hobby. Short story, it broke on the first use and due to the xmass holidays and the product being clearly marked with a 2 year warranty I took about 60 days to return it. Great Hobbies refused to replace it and sent me to Horizon Hobby in the USA. Horizon Hobby sent me their Canadian representative Hi-Performance Distributors. The reply I got from Mary Johnson at HPD "was the Hangar 9 warranty policy, the coverage period is confirmed as 30 days" even though the product is boldly and clearly marked as having a 2 year warranty. When I pointed out Canadian law does not allow companies to promote a warranty they they will not honor she never replied again. WOW is all I can say for HPD. Today March 17 a replacement pump arrived from Horizon Hobby in the USA. So credit is due to Horizon for honoring their marked warranty and it seems that integrity is still alive and well at Horizon Hobby USA. Good for them for making it right. Based on the long path it took to get warranty support there is a opportunity for improvement at Horizon in their customer service process for Canadian customers.
Hi Bob, we're sorry to hear you had trouble getting your warranty covered. It sounds like there was a misunderstanding of the warranty time frame for this specific product, since the overall feedback of our distribution partner in Canada is overwhelmingly positive and avoids any complications shipping product across the border. We are going to address this separately, but as far as your fuel pump is concerned, we have a replacement shipping directly to you. Best Regards,
They are slow to ship, their return policy is terrible and the support experience is glacial.
Hi R.P. Thank you for your feedback. We’re sorry to hear that you’ve experienced any delay in shipping, and we certainly understand how frustrating that can be. We also understand your concerns regarding our return policy. We know how important timely delivery and a clear return process are. Our return policy is available online at any time for review. If you have any questions or need clarification about any part of the policy, please feel free to reach out, we would be happy to go over any details. If there is anything else we can assist you with, please let us know. Regards,
Horizon has a dedicated customer support team that genuinely shares their customers' goal to achieve the best RC experience possible; to get the richest experience out of this hobby. The company as a whole achieves this by consitently having a wide selection of RC products (of which a near-infinite amount exists) at competitive prices. I suppose any warehouse could achieve this, but what sets Horizon apart is their approach to customer service. I literally received a phone call to personally thank me for a recent purchase and confirm my enrollment in, and understanding of, their rewards program. When requested, the service rep on the phone gave me his personal company email. Being very new to the hobby at the time, our email exchanges quickly evolved to me asking questions about EVERYTHING concerning the hobby, from specific parts availability, to company history, to future product launches, to advice on which upgrades to select. This is genuinely much more than I would ever expect from an RC company. It speaks to the passion their team shares with their customers, a passion which becomes obvious at every interaction. This alone has me shopping directly at Horizon first, before I begin to see if what I need is available elsewhere. Thank you Horizon team, you have a customer for life.
Horizon Hobby is my Go-To for my Eflite Airplanes, Parts and Advise. I like that I can not only order from the website, but that I can order from them through my local hobby shop BayShore Hobbies . Thereby supporting that local small buisness. Product support is Excellent! Whenever I have questions or need advise about any of their numerous products, they always E-mail me in short order. Since I got into the hobby over the last 5 years, I have always been happy with them.
Preordered a mini kraton. Preorder means your first in line to receive product. Item released on the 12, it is now February 17th and still dont have the product. Never ordering anything from them again
Hi Michael, We understand how frustrating it can be to feel like your preorder has not arrived in time. Please note that all preorder items are shipped in the order they are received to ensure fairness to all customers. According to our records, your order has since shipped and has been delivered. If you have any additional questions, please reach out to our Customer Support team directly. We’re always happy to help. Regards,
Horizon Hobby worked with me fix the problem
I have ordered a couple of products from them almost 2 weeks ago and still haven’t received them , they sent out the products through FED Ex smart post . Have tried to get the shipping problem corrected through both Fed Ex And Horizon Hobby . And all I get from the both of them is a bunch of BS . I’m a 77 year old man who is trying to buy a gift from them for my grandchildren . Horizon hobby has the poorest customer service I’ve ever seen and Fed ex service isn’t any better . This is just a warning to stay away from them both . And run away from them as fast as you can.
EDIT: we were able to locate the shipment and it was delivered today with photo verification 2/16/2026. Hi Jean Remy. We see you placed an order on Friday Jan 30th and we shipped it out on on Monday. At that point FedEx seems to have misdirected the package, and we are working with them to locate it and either get it delivered to you or returned and replaced. We know this is frustrating for you and can only ask for your patience while we work to get this resolved. We apologize for the inconvenience and will keep you updated as we work with FedEx's process to arrive at the fastest resolution. Sincerely,
Their website said online giftcard should be emailed to me within 15 minutes to 24 hours. It has been 4 days and I still not receive mine yet. I contacted their cs and he said he will get back to ASAP then went cricket. I requested to cancel and he refused it due to their policy. Basically they took my money without delivering the good then deny my cancellation. This is a fraud, i’ll file a chargeback with my bank.
Hi Long Nguyen, We apologize for the delay you encountered receiving your gift cards. Due to the nature of the promotion we were offering, we had to special-process the gift cards to add the bonus gift card to each order, and purchasing it on a Friday meant that this would happen after the weekend. There is an opportunity on our part to better communicate this moving forward: that it may take 1-2 business days days for the process to be completed. We see that everything went through and would like to thank you both for your purchase and your patience in this. Sincerely,
They never returned emails or respond they discontinued all the lines of RC cars I have bought from them unable to repair any of them have problems from the beginning they wouldn’t do anything but the hobby shop did thank god switching not to mention one of the cars I bought was a discontinued model that no one let me know about shame o hobby ship and them I’ll be switching to team associated in the future
Hi Brian, Horizon Hobby will typically continue to carry parts and accessories for RC Cars after they have been discontinued. At some point though we will place a final order for parts when the sales projection cannot support future orders. It's also important to keep in mind that when an otherwise popular car is discontinued, we might have a new version in the works that adds features and performance and shares a large number of parts with its predecessor. In any event, if you are in need of parts for an older model we suggest reaching out to our Product Support team who can help with locating stock or alternate parts. We hope to make contact with you soon, Best Regards,
I have sent emails to these guys about getting parts for my trucks and warranty stuff on my trucks and batteries they will respond 2 time and won't respond to anymore emails I'm done with horizon hobby for good now
Hi Tyler, We have requested some documentation from you for your warranty claim and are awaiting this in order to proceed. We checked your order history and were not able to locate anything, but that might just mean it was purchased under a different name or account, or a while ago. Please respond to the email we sent with the information requested and we'll get this going again. Hope to hear from you soon! Best Regards,
Bought a arrma mojave grom for Christmas as a gift, as soon as I got it out the box it was not working servo won’t even let me steer left absolute ridiculous I’ve had cheaper Chinese rc cars that actually last longer than 30 minutes avoid arrma first product I’ve bought from them and my last
Hi James, We're just following up to make sure you received the warranty support you were looking for. In the UK, warranty is provided through the place of purchase and we're unable to send parts from the US. In any event, there is always a pathway to get support for your Arrma purchase and we hope you are back up and driving. We do apologize for the inconvenience, Sincerely,
**Horizon Hobby Review** ⭐️⭐️⭐️⭐️⭐️ Horizon Hobby is truly a gem in the world of remote-controlled hobbies! From the moment I walked into their store, I was impressed by the wide range of products available, from airplanes to drones and everything in between. The staff is incredibly knowledgeable and passionate about their products. They took the time to answer my questions and provide recommendations based on my experience level. It's refreshing to find a place where the employees genuinely care about helping customers find the right fit for their hobbies. I also appreciate their commitment to quality. Every item I've purchased has exceeded my expectations in terms of performance and durability. Plus, their online presence makes it easy to find exactly what I need, with fast shipping to boot! Whether you're a novice or a seasoned pro, Horizon Hobby has something for everyone. I highly recommend stopping by or checking out their website for the latest and greatest in hobby gear. They have definitely earned my loyalty!
The A6380 servos are crap! Purchase 7 for the Hangar 9 P51, I have to replace 2 of them, less than 20 flights. Recommend HITEC! Then to top it off, the live customer service Chat kept dropping me off while trying to discuss with customer service. Oh, and a replacement A6380 is backorder until May 2026! What the heck Horizon Hobby??
Hi Smith Leslee Strawbridge We're sorry and concerned to hear you had issues with two of the Spektrum A6380 servos. These are designed, tested and proven to offer reliable, precise trouble-free operation and are backed by a Spektrum Warranty. The most common cause of failure is operation out of the recommended voltage range, or installation on a surface that does not allow the servo to travel to the intended end point. Given the plane you have these in, we trust in your installation and doubt either of these issues applies to this case. The name on this review did not pull up any account we can reach you by, but we would recommend that you contact our Product Support team via live chat or email and we'll be glad to get replacements on the way to you! Thank you for choosing Hangar-9 and Spektrum, and we hope to get you squared away as soon as possible. Best Regards,
In 2025 to have no returns process is insane. They won’t provide you with a label, make you go to the post office. NEVER AGAIN. Had to spend $25 to return a $75 product. Embarrassing.
Hi WB, Our returns process should be straightforward and we regret to see you had trouble getting an item(s) returned to us. There's not enough information in this review to locate your account and we are using the "request more information" feature of this site to request your information so we can investigate what happened and make this right for you. We hope to hear from you soon, Sincerely
I’m disappointed with my experience with customer support. My claim wasn’t handled fairly, and despite providing detailed information, my concerns were dismissed without proper consideration. Communication was slow and unhelpful. On the other hand, I’m very happy with my second RC short truck, which has had zero issues after two months of use. Unfortunately, it seems not all products are built the same, and some appear to use different-quality parts. Very dissatisfied with how my case was handled.
Hi Zman, we would like to look into this further and make sure you receive the warranty and support that Horizon Hobby provides to all of our products and customers. There is not enough information in this review to identify your account, and are using the 'request information' feature of this site to get it. Please let us know more details so that we can try to help. We hope to make contact soon. Best Regards,
They do not have a phone number to call in and speak to someone. don't buy from them, go to motion RC or just flush your cash down the toilet, anything would be better than giving it to these suckers
Hi Zach, we're sorry to see you didn't have a great experience contacting us last week. Our Customer Service team starts contact via email or agents on live chat, but if you need to talk to us you can just ask the agent for a call and we will be happy to do so. It looks like your package was delivered to the mailroom of your building last Thursday, a couple days after you contacted us. If you have any questions or need help with a return feel free to chat with our Customer Service agents 9-6 Mo-Fri CST and you can always ask for a call, or send us an email with your phone number and what you would like done and an agent will reach out to you. We do appreciate your business and hope to better serve you in the future. Best Regards,
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