NO STARS
NO STARS - STRATFORD UPON AVON branch (if i could mark NO stars i would) Since new management, this groom room has fell desperately short of standard customer service expectations. My aging old dog, has been coming here for a number of years, however since the new management, the service is shockingly terrible. My dog's groom appointment was CANCELLED with NO notice. I showed up, young girl said "i should have received a phone call". I did not! Was NOT able to re book as the "groomer was off on long term sick" and there was no one else to stand in? When questioned timescale, was flat told "No idea, could be few months"!! I re-booked on line myself for the next available appointment (2 months away!!. I have an aging German shepherd dog that has double coat and NEEDS this removing in particular in this heat, she is struggiling). 2 days BEFORE my appointment, I recieved a phone call to say they "could NOT accommodate my groom as there was NOT the staff OR the TIME to carry this out. But if i wanted to "drop her in for a bath", then thats my choice. NO APOLOGY, complete entitlement and arrogance. I flagged up this was the SECOND time they had done this (meanwhile my dog hasn't managed to be groomed in 6 months so far)!! No remorse, put the phone down on me!! I DO NOT RECOMMEND THIS GROOM ROOM AT ALL. Shocking terrible customer service who clearly don't care and its simply ABOUT THE MONEY and not the Dog - Reynodls Stratford upon Avon.