VERY IRRESPONSIBLE WITH SCHEDULES
I booked an appointment for Monday from 2-4. The tech called to ask if I could move the appointment to 4-6 instead as he was still at the previous house. I agreed. Then he asked to move it to 6-8, I agreed. Then he asked if he could come to my house the next morning, Tuesday first thing, I agreed. The next day there was no tech or call or message as I tried getting a hold of someone to confirm he was on his way. On Tuesday morning customer service called advising they were moving my appointment to 8 p.m. instead, but they actually booked it for 11 a.m. Their site said the tech was on his way to my home around 10:30 a.m. I waited until 11:30 a.m. before I called another company and booked with them instead. PULS customer service called and said "we are not in control of our techs availabilities".... I'm like WHAT?! Your platform is literally what the customers and the techs use to schedule available bookings, it is absolutely something you are aware of and based off bookings, you are also responsible for the techs arrival times and/or customer experiences. A bit more accountability would have been great.