Very fast and efficient Dawlin was on…
Very fast and efficient Dawlin was on time and fixed my Samsung oven.
About Puls
Data updated- Website
- puls.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 98% (59/60)
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About this business
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Is Puls legit?
Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits. Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.What people say
Update on Brolen Appliance
Update. PULS tried to send the same technician back to “repair” the washing machine he broke when he was supposed to be repairing it. 🤦🏽♂️Now, why would I trust his “expertise” this time? And, when I asked to have a different technician, the request was denied.🤷🏽♂️ Soooo, we ended up purchasing a new washing machine. USE AT YOUR OWN RISK! AND IF YOU GET TAMIM - RUN!!!!
Alex was amazing . Fridge working like a charm
My Tech was Alex . He was amazing . I had a refrigerator issue. Everything he explained was exactly what happened . He knew his stuff . He communicated , showed up when he was supposed to and my fridge ( 20 years old) is working like a charm!!
Reply from Puls2026-08-27
Thank you so much for your business and for leaving a 5-star rating, Ali. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Damon was a great professional
Damon was a great professional. He was on time, and came within the timeframe he promised. He found the problem issue and resolved it. Highly recommended this service.
Reply from Puls2026-08-28
Hi Rodney, we appreciate your positive feedback for both technicians and the service that was delivered! We are happy to hear that the technician was able to meet your expectations and resolved the issue accurately. We will make sure to share and inform him about your review. Have a nice day!
Puls was quick
Puls was quick! Made the appointment last night, here the next day! The repairman showed me the issue, made sure I understood, repaired the same day with a new part. Yes, I will use Puls again, when needed. I also signed up for their monthly service for all my other appliances! It’s a win - win for both of us
Reply from Puls2026-08-26
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Poor Customer Experience
This company does not know how to market itself and has terrible customer service. Needed a simple home appliance repair. Provided multiple day and time blocks to be available. Strung me along day by day saying they had requested a local person but never actually confirming an appointment. Have just lost an entire week of usage. When you call #800 and manage to get past the repetitious AI bot to a human, they cannot resolve anything. WIll never attempt to use again.
Reply from Puls2026-08-26
Hi Margie, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Francisco excellent service
Francisco provided excellent service in addressing my issue with the dishwasher. He was punctual,and quick to identify the problem and fix it. I am satisfied with Francisco's work would recommend him to others.
Reply from Puls2026-08-26
Thank you so much for counting on us, Leo! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Mauro had great communication skills…
Mauro had great communication skills and was fast and efficient. Great person, great professional....
Reply from Puls2026-08-25
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Just the honest approach.
Reply from Puls2026-08-21
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Service was a total waste of money
The tech was unfamiliar with my GE dryer and charged more than expected without resolution. Then proceeded to provide me with an absorbent amount of money to repair the unit that was beyond its value and expected me to pay sales tax when I live in a no sales tax state. He also left my laundry room a mess. I would never use this service again. Total wasted of money.
Reply from Puls2026-08-21
Hi Jane, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Baquero
Baquero, was simply exceptional, knowledgeable and professional. He is truly an asset and noteworthy professional!
Reply from Puls2026-08-23
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Thorough
Thorough, professional, friendly, honest and helpful!!!!
Reply from Puls2026-08-20
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Expert accomplished a long-delayed do-it-myself task
I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done before. So I kept waiting to find time to tackle it, but when I had a guest coming I decided to try getting help from a Puls expert. So glad I did. Eli expertly installed the unit and explained its operation. Wish I had gotten his help earlier.
Reply from Puls2026-08-18
Thank you so much for your business and for leaving a 5-star rating,. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Very friendly and knowledgeable tech!
Reply from Puls2026-08-18
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Making the appointment with puls was…
Making the appointment with puls was easy. Farid came, assessed the problem, and fixed it immediately. Very knowledgeable and explained the problem in detail. Thank you, Farid and puls.
Reply from Puls2026-08-16
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Broke the Appliance
DO NOT USE THIS SERVICE! They sent someone to address cleaning our washing machine because of residue and buildup. The machine is only 5 years old. He took a fully functional/operating machine and left it disassembled. I even had to show him how to remove the drum! That should have been my sign to terminate the service call. I heard banging - for what I do not know. When I asked if everything was okay, his response was "yes". However, moments later he gathered his tools and hurriedly left telling me that he had to order a part and would return. Upon closer inspection I could see that he had damaged the parts by trying to force them back together (the banging). Then he lied to the home office that rust prevented him from reassembling it. When I contacted their customer service, they told me that I was wrong and verbatim "We believe the technician". They said they would send another technician, but I would have to pay for the service. I told them, "I could go find a kid give them a hammer and let them destroy my appliances for less money!" This is not a good business model that they operate, and customer service comes secondary to appeasing their incompetent technicians.
Reply from Puls2026-08-15
Hi Ben, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Great Service
Great, same day service. Excellent communication and friendly. Honest assesment of the situation and fair pricing.
Reply from Puls2026-08-13
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. Please know that we will always be here if you need us.
K was efficient and effective!!
K was efficient, on time and diagnosed the problem correctly right away. He called ahead of time to give me his ETA. He's very good. Thank you.
Reply from Puls2026-08-13
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Courteous and knowledgeable service.
Reply from Puls2026-08-14
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thanks to Mundrell and Puls!!
Puls is a great service. The referral was easy and I didn’t get a gazillion phone calls from every repair service in town. Mundrell was AWESOME! He showed me what was wrong and fixed it expertly. I HIGHLY recommend!!
Reply from Puls2026-08-14
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
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