Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
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Is Cinch Home Services legit?
Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases.
However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.
The purchasing and sign up was easy and I will wait to see how using your service goes.
I hope it’s a long time before I need your services.
Reply from Cinch Home Services2026-09-02
Thank you for the 5-star review, Talmadge! We're glad to hear that the sign-up process was simple and easy. We hope you enjoy the peace of mind that comes with your Cinch coverage and, like you, hope it's a long time before you need to use it. If the need does arise, we'll be here to help. Thank you for choosing Cinch! 😊
good customer service. staff confidence to answer my questions.
Reply from Cinch Home Services2026-09-02
Thank you for the 5-star review, Priscilla! We're delighted to hear that you received great customer service and felt confident in the answers provided to your questions. Our team is committed to making sure customers feel informed and supported every step of the way. We appreciate your feedback and your trust in Cinch! ☺️
Thank you for the 5-star review Greg! We're delighted to hear that you received very good customer service. Providing a positive and helpful experience for our customers is always our goal. We appreciate your feedback and thank you for choosing Cinch!
I had an excellent experience with the customer service representative who assisted me with setting up my Cinch Home Warranty plan. They were extremely professional, knowledgeable, patient, and courteous throughout the entire process.
They took the time to clearly explain the coverage, answer all of my questions, and make sure I understood my plan before moving forward. I never felt rushed or pressured, and I truly appreciated the level of care and attention they provided.
It is refreshing to receive this kind of outstanding customer service. The representative made the entire enrollment process easy and gave me confidence in my decision to choose Cinch Home Warranty. Thank you for providing such a positive experience. I would definitely recommend Cinch based on the excellent service I received!
The man that I talked to was great.he explain everything good.he was great to make a deal
Reply from Cinch Home Services2026-09-01
Joe - Thank you for the 5-star review! We're thrilled to hear you had such a positive experience. It's wonderful to know that everything was explained clearly and that our representative took the time to help you find a solution that worked for your needs. We truly appreciate your feedback and thank you for choosing Cinch! ✅
Thank you for the 5-star review! We're delighted to hear you received great customer service and had such a positive experience on the phone. Providing friendly, helpful support is our goal, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Cinch! ✅
I’d rather pay thousands out of pocket than deal with this company ever again. Worst customer service I have ever experienced. Nickel and diming, incredibly difficult to reach anyone, customer service reps who don’t have answers and continually forget to record conversations in their system. Trained to say no at every turn even when a customer has a negative experience, I.e. no accommodation or making things right.
I really enjoyed the salesperson. Great service, lovely voice, efficient and a great sense of humor! We bought TWO warranties!
Reply from Cinch Home Services2026-09-02
Joan - Thank you for the wonderful review! We're thrilled to hear you had such a positive experience and that the service was both enjoyable and efficient. Providing knowledgeable, friendly support with a personal touch is what we strive for, and we're especially honored that you chose to purchase not one, but two warranties. We truly appreciate your trust in Cinch and look forward to being there when you need us! 🌟
Avoid this company at all costs.
My experience with Cinch has been beyond frustrating. They have no problem collecting monthly payments and deductibles when service is requested, but when it comes to actually delivering that service, the lack of urgency and customer care is unacceptable.
I have been without a functioning AC unit for three weeks due to Cinch's lack of action and concern. During this time, I have made numerous phone calls, sent multiple emails, and have even been told that my case was being expedited. Despite these assurances, there has been no resolution.
I have been met with excuse after excuse and delay after delay, particularly regarding the authorization needed to complete the repair. The service provider submitted the required report and attempted to contact Cinch, only to have their calls go unanswered.
To make matters worse, the authorization team does not operate on weekends. Yet when I spoke with customer service on Friday, I was advised to call back the following day, despite the representative knowing that no one from the authorization team would be available to assist.
Reply from Cinch Home Services2026-08-31
Hi Talaka, we located your account and a member of our team should be reaching out to assist you with your claim as soon as possible.
Someone please bring back good customer service. What Cinch is doing right now feels like a scam. They take the monthly warranty payment promptly, and they take the repair deductible promptly—but when it comes to actually fixing the problem, they show no intention of fulfilling their commitment.
My HVAC system has been broken for more than three weeks. Cinch scheduled a technician who came out, looked at the unit, and he only fixed one part of the problem. He said the problem should resolve within an hour. A week later, I received a text saying the repair was completed—even though **nothing** about the second part of our problem had been done.
Trying to reach Cinch is another nightmare. It is extremely difficult to get a real person on the phone. Even worse, when you finally reach someone, Cinch has no idea whether a technician visited, what was done, or what the actual status of the repair is. Their representatives seem to believe their only responsibility is to assign a local technician and walk away. There is no follow‑up, no accountability, and no urgency to resolve customer issues.
So far, Cinch has only scheduled this one company/technician. They showed up one time and resolved part of the issue. Cinch keeps telling us that they've contacted the company and we should get a call but the call never comes. It is beyond ridiculous.
What’s the current status of my HVAC system? Still broken. Still leaking. Still waiting. And I’m still paying the monthly warranty like a fool.
Never trust or sign up with Cinch Home Warranty. Cinch operates a call center, collects money, and leaves customers stranded. Even the webpage links they send don’t work.
I would be relieved to see this company shut down also. Customers deserve better.
Reply from Cinch Home Services2026-08-27
Thank you for sharing your feedback Charmagne. We're sorry to hear about your experience and would like the opportunity to review your concerns. Please reply with your contract number, claim number, property address, or phone number, or email us at [email protected] so we can locate your account and reach out directly. We appreciate the opportunity to look into this further.
The representative did a great job of explaining benefit coverage.
The representative did a great job of explaining the coverage, terms and conditions of the home warranty. However, I thought I was supposed to get an email after I agreed to the terms, but I still have not received one. This is the only email I have received. Unless I misunderstood something.
Reply from Cinch Home Services2026-08-28
Copilot said:
Thank you for sharing your feedback. We're delighted to hear that our representative took the time to clearly explain your coverage, terms, and conditions and helped make the enrollment process easy to understand.
We're sorry to hear you have not yet received the email you were expecting. If it has not arrived, we recommend checking your spam or junk folder, as some emails may be filtered there. If you still cannot locate it, please contact our customer service team so we can verify your email address and ensure any necessary documents are resent.
We appreciate you choosing Cinch Home Services and look forward to serving you!
I would like to acknowledge Wendy Dunn in Customer Service for her dedication and follow up with our broken dishwasher. After my continued phone calls to Cinch and three weeks down without our dishwasher, Wendy was able within one week to coordinate and have our new dishwasher delivered! Wendy is truly an exemplary employee who cares about customer satisfaction.
Thank you.
Reply from Cinch Home Services2026-08-28
Thank you for taking the time to recognize Wendy's efforts. We understand how challenging it can be to go without a major appliance, and we're pleased to hear that Wendy was able to step in, provide consistent follow-up, and help move your dishwasher claim toward a resolution. Delivering a positive customer experience is important to us, and it's wonderful to know that Wendy's dedication and commitment made a difference. We truly appreciate your kind words and will be sure to share your recognition with her. Thank you for choosing Cinch Home Services!
We're delighted to hear that the process was simple and easy. Providing a smooth experience and helpful service is always our goal, and we're glad our agent was able to make things easy for you. We appreciate your feedback and thank you for choosing Cinch Home Services!
My experience was very good. The person on the phone was very professional, yet personable. Answered all my questions and he was very knowledgeable of the products offered.
Reply from Cinch Home Services2026-08-28
It's wonderful to hear that you had such a positive experience. We strive to make sure our customers feel informed and comfortable when exploring their coverage options, and we're glad our representative was able to answer your questions and provide helpful guidance. Thank you for your feedback!
Easy to do, answers to questions were quick and concise, with no hesitation. Never felt that I was being lied to or misled.
Reply from Cinch Home Services2026-08-28
We're delighted to hear that the process was easy and that your questions were answered quickly and clearly. Providing honest, straightforward information and a seamless customer experience is important to us, so it's wonderful to know you felt informed and supported throughout the process. We appreciate your feedback and thank you for choosing Cinch!
So far seemed very knowledgeable about the services offered.
Reply from Cinch Home Services2026-08-28
We're glad to hear that your experience has been a positive one so far and that our representative was able to clearly explain the services and coverage options available. Providing knowledgeable and helpful guidance is something we strive for every day. We appreciate your feedback and look forward to serving your home protection needs!
We're thrilled to hear that you received great service and that all of your questions were answered. Providing clear, helpful information and a positive customer experience is always our goal. We appreciate your feedback and thank you for choosing Cinch Home Services!
Awesome customer service and user friendly website
Reply from Cinch Home Services2026-08-26
We're thrilled to hear that you received awesome customer service and found our website easy to use. We strive to make every interaction simple and convenient, and it's great to know we met your expectations. Thank you for choosing Cinch Home Services!
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