Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
Written by the business, not verified by us.Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases. However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.e're delighted to hear that your experience was positive and that our representative was friendly, helpful, and never pushy. We strive to make every interaction informative and comfortable for our customers. Thank you for choosing Cinch Home Services!
Our representative was very helpful and knowledgeable
We're pleased to hear that our representative was helpful and knowledgeable. Providing excellent service and clear information is always our goal. We appreciate your feedback and thank you for choosing Cinch Home Services!
Thank you for your review! We're glad to hear you had a positive experience with our customer service team. Providing helpful and responsive service is our top priority, and we appreciate you taking the time to share your feedback. Thank you for choosing Cinch Home Services!
The lady that help me get was vear nic and Good with her job
Thank you for your kind feedback! We're glad to hear that the representative who assisted you was friendly, helpful, and provided you with a positive experience. We appreciate you taking the time to recognize her efforts and are grateful for the opportunity to serve you. Thank you for choosing Cinch Home Services!
Great company very professional and willing to help. Thank you !
Thank you for your kind words! We're delighted to hear that you found our team professional and willing to help. Providing excellent service and support is our top priority, and we truly appreciate you taking the time to share your experience. Thank you for choosing Cinch Home Services!
We're delighted to hear that you found our representative informative and knowledgeable. Providing clear information and excellent service is always our goal. We appreciate you choosing Cinch and look forward to assisting you whenever you need us.
I sent a review previously but found out contrary to what agent said that in fact samples of the contract can be obtained on the website. I was told by the sales agent that the only way to see the contract was to sign up for the 30 day free trial. Thus comes the advice (Buyer Beware). 😣
We appreciate you bringing this to our attention and regret any confusion regarding how to access sample contract information. Providing clear and accurate information is important to us, and we understand your concern if the information you received did not align with what was available on our website. We value your comments and will use them as an opportunity to improve the customer experience. Thank you for taking the time to share your perspective.
The young lady was super nice abd it was super easy to apply.
We're so glad to hear that your enrollment experience was easy and that our representative was super friendly and helpful. Providing excellent customer service is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing Cinch!
Once I called in, I received my order number and Sun State Refrigeration was able to repair/replace the problem. Rob was very understanding to our needs walked us through each step advising all that was being checked where, what the issue was
Thank you for sharing your experience! We're pleased to hear that once you called in, the process moved smoothly and your issue was resolved. It's wonderful to know that Rob took the time to explain each step, keep you informed, and ensure your needs were understood throughout the repair process. We appreciate your feedback and thank you for choosing Cinch Home Services!
I was very pleased with the customer service agent with which I spoke. She was knowledgeable, clear,helpful, very pleasant, and very patient with me. She was understanding of my needs and took the time to research numbers that I requested regarding certain costs of repair. That was very helpful to me and making my decision.
Thank you for taking the time to share your experience! We're delighted to hear that our customer service representative was able to provide the knowledgeable, patient, and personalized assistance you needed. Taking the time to research information and clearly explain repair costs is an important part of helping our customers make informed decisions, and we're glad that effort made a positive difference for you. Thank you for choosing Cinch Home Services!
Customer service
We appreciate you sharing your thoughts! Thank you for the positive rating and we look forward to serving your home warranty needs!
Thank you for sharing your experience! We're glad to hear that you found our website easy to navigate. We strive to make the customer experience as simple and convenient as possible, and we appreciate you taking the time to leave us a review. Thank you for choosing Cinch Home Services!
We are happy to hear Jason provided a 5-star experience! Thank you for being apart of the Cinch Family!
Great clarity in dealing with the customer service representative, something that is becoming difficult to find.
Thank you for your feedback! We're pleased to hear that you experienced clear and effective communication with our customer service representative. We understand how valuable it is to receive straightforward, helpful assistance, and we're glad we could provide that for you. Thank you for choosing Cinch Home Services, and we appreciate your support!
Cinch is a breakdown insurance company. They charge you $200 for a call-out, whether it's your dishwasher or HVAC system. Their service providers will do what they can to REPAIR rather than REPLACE, which is fine, except when you realize you just spent $200 to repair a dishwasher that wasn't worth repairing (or would have cost $150 if you called in the local service provider). Right now, I'm in a three-month dispute over the repair/claim buyout of my central air conditioning. In June, Cinch sent a service provider who required me to pay $1,472 for a repair that didn't work (they poured coolant into a leaky system). After 3 months of technician visits (8 visits, 3 service providers), 15 calls to Cinch, my air conditioning unit is till not repaired, and I'm out $1672 (including my deductible), Rather than spending more than $1,000/year on this insurance, put your money into a savings account. When an appliance breaks down, save yourself the aggravation of dealing with this breakdown insurance company, and use the money you saved to repair or replace your appliance.
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered throughout this claim. We have located your account and understand your concerns regarding the length of time this matter has remained unresolved, the multiple service visits, and the out-of-pocket expenses you've incurred while attempting to restore your air conditioning system. We recognize how important a functioning AC system is, especially after several months of service activity, and we regret that this process has not met your expectations. Your feedback regarding the claim handling, service experience, and overall value of your coverage has been noted and taken seriously. A member of our Resolution team will continue reviewing your claim to ensure all available options have been thoroughly evaluated. We appreciate the opportunity to address your concerns and apologize again for the difficulties you've experienced.
The person who waited on us was extremely knowledgeable and helpful and answered all of our questions in a friendly and professional manner.
Thank you for your kind words! We're delighted to hear that our representative was knowledgeable, helpful, and able to answer all of your questions. Providing friendly and professional service is very important to us, and we appreciate you taking the time to share your experience. Thank you for choosing Cinch Home Services!
I am impressed with the way that you conduct your business.
Hi Tewogbuyi, Thank you for your kind words! We're delighted to hear that you are impressed with the way we conduct our business. Providing excellent service and a positive customer experience is always our goal. We truly appreciate your support and look forward to being there for you whenever you need us. Thank you for choosing Cinch Home Services!
Not everything is covered what they said it will be or dont tell you the items that are not covered
Thank you for sharing your feedback, Eder. We understand how frustrating it can be when coverage expectations do not align with the terms of a home warranty plan. Coverage is based on the specific agreement and its terms, conditions, and exclusions. We value your feedback, as it helps us better understand our customers' experiences and identify opportunities to improve communication about coverage. We appreciate you taking the time to share your thoughts.
Very good customer service.
Thank you for your kind feedback! We're delighted to hear that you received professional service and had a positive customer service experience. We appreciate you choosing Cinch and look forward to serving you again in the future.
Great experience. Wenyka explained everything very well. No confusion. She was pleasant to talk to and answered all of my questions.
Thank you for sharing your experience! We’re thrilled to hear that Wenyka provided such excellent service. It's wonderful to know she explained everything clearly, answered all of your questions, and made the process easy to understand. We appreciate your kind words and thank you for choosing Cinch Home Services!
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