Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
Written by the business, not verified by us.Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases. However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.Good customer service in explaining the plan
Thank you for your feedback! We're glad to hear you had a positive experience and that the plan was explained clearly. We believe customers should have the information they need to make confident decisions, and we're pleased we could help.
Sending a grateful thank you to Wendy and the other Cinch team members, Cassandra and Chantelle. When the refrigerator service provider failed to show for appointments, failed in providing straight forward communications, they stepped in and I received immediate and more than satisfactory results.
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to step in and help when challenges arose during the service process. Providing timely support and working toward a positive resolution for our customers is always our goal. We appreciate your recognition of the assistance you received and are pleased that the outcome met your expectations. Thank you for choosing Cinch and for sharing your kind feedback!
I had the pleasure of speaking to representative Elizabeth Peroche when calling to find out about the company and rates. She was so very kind and patient with me. I asked a lot of questions, yet she was kind enough to take the time to explain everything to me. I never felt rushed and it was very reassuring! I ended up purchasing a policy and the rates, deductible and price were very fair this gives me piece of mind. Great employee!
Thank you for sharing your experience! We're delighted to hear that you received such friendly, patient, and informative service while exploring your home warranty options. Taking the time to answer questions and ensure customers feel confident in their decisions is something we value, and we're glad you felt supported throughout the process.
Giavoni Taylor was was wonderful explaining every details of the Plan we choose. Great Customer Service!!
Thank you for sharing your experience! We're delighted to hear that Giovani Taylor provided wonderful service and took the time to explain the details of your plan thoroughly. Delivering clear information and exceptional customer service is what we strive for, and we're glad Giovani made the process a positive one. Thank you for choosing Cinch Home Services!
I have not had to use your services yet but I look forward to having piece of mind of protection.
Thank you for sharing your feedback! We're delighted to hear that you're enjoying the peace of mind that comes with having home warranty protection in place. While we hope you won't need repairs anytime soon, we're here and ready to assist whenever you do. Thank you for choosing Cinch Home Services, and we appreciate the opportunity to help protect your home!
First time going with this company. This was to be part of Title, during the close of escrow. Somehow wites got crossed and Title never recieved the revised docs to go with Cinch and instead, another company. That was voided during notorizing by my agent. That was last week. Today, my agent tried to set us up with Cinch since it had the highest reviews and reccomendations. So cannot say about requesting service, but getting account setup. The lady on the phone could not talk with the agent but myself as the buyer. Okay I understand. However, and I want to say, the lady wanted to make sure everything was crystal clear. However, it was drawn out for an extended period to the point I politely said I have to be somewhere and if we could speed up the transaction. Total transaction time exceeded 35 minutes. Way too long for a simple transaction. Perhaps she was new to the warranty business and she was polite, just very lengthy in the overall verbage. Also, they say your in state xx, license number xx, each time you get transferred. Rather annoying after hearing several times. Never been a fan of home warranty but willing to give this company a try for a year to see how it works out, then I’ll make my decision. Also, you can call member services and request a contractor to be added, say a contractor you like to use instead of their contractors. So again, too early to tell how many hoops to jump through, alas.
Thank you for sharing your feedback and for choosing Cinch. We're glad to hear that our representative was courteous and took the time to thoroughly explain your coverage and enrollment details. At the same time, we understand your concerns regarding the length of the call and the overall setup process. Your comments about the pace of the conversation and the repeated disclosures during transfers are valuable, and we've shared them with the appropriate teams for review. We appreciate your willingness to give us an opportunity to earn your trust over the coming year. If you ever need assistance with your plan or a future service request, our team will be here to help. Thank you for joining the Cinch family, and we look forward to serving you.
The person that I talked to was helpful and answered my questions
Thank you for your feedback! We're glad to hear that the representative you spoke with was helpful and took the time to answer your questions. Providing clear information and excellent customer service is important to us, and we're pleased you had a positive experience. Thank you for choosing Cinch Home Services!
Customer service Thank you Mr Nick you have been very helpful very respectful 💯 percent you know how to talk to people very kind
We're delighted to hear that you received respectful, helpful service and that your experience left such a positive impression. Providing caring and professional support is important to us, and we're glad we could assist when you needed us. Thank you for choosing Cinch and for sharing your feedback!
Customer service was excellent.
Thank you for your feedback! We're glad to hear you had an excellent customer service experience. We appreciate you taking the time to share your comments and thank you for choosing Cinch. We look forward to assisting you again whenever you need us.
This is the company our Sear Home Warranty Plan goes through. Both are TERRIBLE! We have been without AC for over two weeks! First there isn't a technician in the area. We had to find our own. That was a chore because no one wants to work with them because they are TERRIBLE. After three visits from a local technician to get Cinch what they needed, they agreed to pay 4% of the claim. I had to pay a co-pay to Sears to find my own repair company only to get denied and we still have no AC. Word of advice, do NOT buy this plan especially if you live in a rural area. Word to Sears, STOP selling the plan if you aren't going to honor the terms OR have technicians OR have customer service! TERRIBLE. Disappointed and HOT!
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced during your air conditioning claim. We understand how difficult it can be to be without AC for an extended period, especially during warmer weather, and we regret that your experience has not met expectations. We would appreciate the opportunity to review your concerns in greater detail. We have located your account and will have a resolution specialist contact you. We value your feedback and would like the chance to address your concerns and work toward a resolution.
The customer service was professional, the service was prompt. MY microwave stopped working. I was given the option to accept the one found for me that didi not include removal of the old or installation of the new. Or, option 2, accept a payment. I opted for the payment. I purchased a whirl pool microwave from Lowes and paid the difference for the removal and installation. I was pleased and my new microwave is installed and working. I am well pleased and the overall experience was GREAt!!!
Thank you for sharing your experience! We're delighted to hear that your claim was resolved to your satisfaction and that the replacement option provided the flexibility you needed. We're glad the process allowed you to select a new microwave that worked best for your home and that it's now installed and working well. We appreciate your kind words about our customer service and the overall claims experience. Thank you for choosing Cinch, and we look forward to being there for you whenever you need us in the future.
The company only had one plumbing provider in my area. The company was horrible could not get a hold of them. Went to the addres on the wb page and was a residence. We have not had a hot water heater for 5 days and still waiting for an appointment. Customer service kept giving us conflict advice.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced while waiting for service on your water heater claim. We understand how disruptive it can be to be without hot water, especially when experiencing difficulties reaching a service provider and receiving inconsistent information. We have located your account and will have a resolution specialist contact you.
We're glad to hear that the process was simple and that you found a plan at a great value. We strive to make getting coverage easy and convenient, and we're pleased we could provide a positive experience. Thank you for choosing Cinch Home Services!
They made it easy to complete. Everything was explained in detail. Customer service handled my call with respect and professionalism. They also went above and beyond answering my questions as we spoke.
Thank you for sharing your experience! We're thrilled to hear that you found great value in your coverage and that our team made the enrollment process easy and informative. Providing respectful, professional service and taking the time to answer every question are incredibly important to us. We appreciate your trust in Cinch Home Services and are delighted to know you feel you're getting the most from your plan. Thank you for choosing Cinch!
I have been waiting a full month with a terrible leaking water heater. I have called at least 8 times, been lied to on several recorded conversations, still have no path forward. Water heater is only 3 years old but I am not original homeowner so manufacture warranty doesn't transfer. I provided this document and they still won't move forward. Water heater is going to blow out any day now and I have a finished basement. I feel they are just hoping I breach contract and call an emergency y plumber. Absolutely the worst experience I have ever had. I get a different answer every single time I call them. DO NOT WASTE YOUR MONEY!!!
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with your water heater claim. We understand how concerning it must be to have a leaking water heater for an extended period, especially with the potential for damage to your finished basement. We have previously requested additional information in an effort to locate your account and review your concerns; however, we have not yet received a response. Please update your contact information within Trustpilot, or email us directly at [email protected] with your full name, property address, phone number, and claim details so we can locate your account and thoroughly investigate this matter. We would appreciate the opportunity to review your concerns and work toward a resolution.
Mr. Jason was professional and very pleasant to speak with.
Thank you for sharing your feedback! We're delighted to hear that Mr. Jason provided a professional and pleasant experience. We take pride in delivering courteous, knowledgeable service, and we're glad he made such a positive impression. Thank you for choosing Cinch Home Services!
Thank you for sharing your feedback! We're pleased to hear that Nic provided respectful and courteous service during your experience. We appreciate team members who go above and beyond to make our customers feel valued and supported. Thank you for choosing Cinch Home Services!
Thank you for your feedback! We're delighted to hear that the agent was thorough and took the time to assist you. Providing detailed, attentive service is important to us, and we're glad you had a positive experience. Thank you for choosing Cinch Home Services!
The gentleman was very professional and knowledgeable and explain everything thoroughly
Thank you for sharing your experience! We're pleased to hear that you received professional and knowledgeable service and that everything was explained thoroughly throughout the process. Providing clear communication and ensuring our customers feel informed are important to us. Thank you for choosing Cinch Home Services!
Online experience was pretty simple and easy, the sample plans and coverage side by side comparison's was a nice feature (at first it said it didn't cover my area) then sent me email welcome, all in all great experience
We're happy to hear your online experience was smooth and easy to navigate. It's great to know that the side-by-side plan comparison helped you evaluate your options and find the coverage that worked best for you. We also appreciate you sharing the issue you encountered regarding service availability in your area. We're glad everything was ultimately resolved and that your enrollment was completed successfully. Welcome to Cinch, and thank you for choosing us to help protect your home!
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