Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
Written by the business, not verified by us.Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases. However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
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We're glad to hear you had an open and informative conversation. Making sure customers have the opportunity to ask questions and receive clear answers is an important part of the experience, and we're pleased we could provide that for you. Thank you for choosing Cinch, and we appreciate you taking the time to share your feedback!
Knowledgeable customer service representative
Knowing you received clear and knowledgeable assistance is exactly the kind of feedback we love to hear. Thank you for recognizing the effort our team puts into helping homeowners make informed decisions.
The service man excellent and his work was the same
We're happy to hear your technician delivered both exceptional service and high-quality workmanship. It's always rewarding to know our customers feel confident in the care and expertise provided during a repair visit.
I spoke with John in FL about switching from AHS to Cinch today. I appreciated his help! Thanks for getting me set up. The cost savings is excellent. I'll see how the service works in the future. I do like that they have professionals for whatever the problem is.
We're excited to welcome you to Cinch! It's great to hear that John made the enrollment process easy and helped you find a plan that offers meaningful savings. We understand that trust is earned over time, and we appreciate the opportunity to show you the value of your coverage when you need it most. Thank you for choosing Cinch, and we're glad John was able to make such a positive first impression.
I filed the claim on my A/C unit not working 7/30/26, I was told that I have to pay $100 deductible before someone can come. I paid thru my credit card. Provider came on 7/31/26 after many calls. He told me the option to replace the system for about $8000 because if he fix the exiting it won't work and would need modification R22 to other system I have a copay of $1495 to get it fix, to my knowledge and understanding my copay/deductible is only $100 when I Spoke the sales person to purchased the warranty. I just spoke to jean, she was very helpful and tried to help me. We discuss the option to replace the system instead of repairing which will cost me $1495 and if this does not work, I have to pay more in future to replace the system which was offered to me by service provider as a vey good professional recommendation,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your A/C claim. We understand how concerning it can be to face unexpected costs and have questions about repair versus replacement options when your system is not working properly. We have located your account and would like the opportunity to review your concerns in greater detail. A Resolution Specialist will be reaching out to you directly to discuss your claim, answer any questions regarding the coverage and costs presented to you, and review the available resolution options. We appreciate your feedback and look forward to assisting you further.
The representative was very knowledgeable and courteous. He was patient and didn't try to rush me through in order to make a "sale".
Taking the time to understand a customer's needs can make all the difference. We're glad your representative made the process easy, informative, and focused on helping rather than simply making a sale.
He was very friendly he explained everything perfectly
We're glad to hear your experience was such a positive one. Taking the time to explain coverage clearly and make customers feel comfortable is something we value, and it's wonderful to know that was reflected in your interaction.
We're happy to hear your enrollment experience was a great one! Thank you for recognizing the excellent service you received. We appreciate your feedback and look forward to serving you as a Cinch customer.
I had had a service contract for about 20 years, and did not renew 6 months ago. I was called a number of times to renew my plan at a discount. I asked, as I had the plan before, if I had to wait the 30 days before filing a claim, and was told that I did not have to wait, and that I could file a claim the next day. I bought the plan and the next day tried to file a claim, and was told I had to wait 30 days. I was lied to.
Thank you for sharing your experience. We sincerely apologize for the frustration and confusion regarding your membership's start date and coverage eligibility. We understand how disappointing it must have been to enroll with the expectation of being able to place a claim immediately, only to be told otherwise. Our Membership Team is currently reviewing the concerns you've described, including the information provided during the enrollment process. We appreciate you bringing this matter to our attention and want to ensure it is thoroughly investigated. Thank you for your feedback and patience as we look into this further.
It was simple in knowing your plan you wanted. Cinch has a high rating in trusted home service
Choosing a home warranty provider is an important decision, and we're honored you selected Cinch. Knowing that our reputation and straightforward plan options stood out to you is wonderful to hear. Welcome aboard!
My rep was professional and helpful. I think his name was Giovanni. Outstanding customer service.
We're thrilled to hear that Giovanni provided such a positive experience! Professionalism and a willingness to help are qualities we value greatly, and it's wonderful to know he delivered outstanding customer service. We appreciate you taking the time to highlight his efforts and thank you for choosing Cinch
We're glad to hear Zeus made such a positive impression! We'll be sure to share your kind words with him. Team members like Zeus help make the customer experience a great one, and we're happy he was able to assist you. Thank you for taking the time to recognize his efforts and for choosing Cinch!
I dislike a waiting period between the time you purchase the service to when it’s even activated. Beyond that everything’s fine.
Thank you for your feedback. We understand that the 30-day waiting period can be disappointing, especially when you're eager to have coverage in place right away. This introductory period is part of our coverage terms and begins when a new policy is purchased before service benefits become available. We appreciate your understanding and are glad to hear that, beyond the waiting period, your experience has been positive. Thank you for choosing Cinch Home Services.
We're delighted to hear that Nyla provided you with such friendly and professional service. We'll be sure to share your kind words with her, as recognition like this means a great deal to our team. Thank you for choosing Cinch, and we appreciate the opportunity to serve you!
We're honored that our cost and reputation helped earn your trust. We appreciate the opportunity to protect your home and look forward to providing you with dependable service and peace of mind for years to come. Thank you for your review and welcome to the Cinch family!
Polite , informative and quick
We're pleased to hear that your experience was polite, informative, and efficient. Providing friendly, knowledgeable, and timely service is what we strive for, and we're glad we were able to meet your expectations. Thank you for choosing Cinch, and we appreciate your review!
Representative was easy to understand and was very courteous and answered all our questions.
We're delighted to hear that our representative was courteous, easy to understand, and took the time to answer all of your questions. Providing clear, helpful service is important to us, and we're glad we could make the process a positive one. Thank you for choosing Cinch, and we appreciate your review!
Technician was very knowledgeable, patient, and persistent to find a solution to the issue.
We're pleased to hear that the technician was knowledgeable, patient, and dedicated to finding a solution to your issue. We understand how important it is to have a professional who takes the time to thoroughly diagnose and address concerns, and we're glad your experience reflected that commitment. Thank you for choosing Cinch and for taking the time to share your positive experience!
Have this home warranty service it works some of the times and other times it does not. If you want something fixed quickly and the first time this is not the service foe you. Took over a month to get ac fixed in the hotest months of the year. Now I have been waiting for over a month on my oven. I thought it was going to be fixed quick had someone out 2 weeks after request and they decided not to listen to what the issue was and ordered the wrong parts. Was told I get a call back latter in the day when they will come back and we are over twi weeks from that after multiple voicemails left and text messages. Called cinch to help escalate and took 15 minute to get a live agent with all thier dumb phone queues. I was told they couldnt do anything until monday and I needed to call back so they can follow up with the company monday. Guess no one wants to do a job these days you pay for.
Thank you for sharing your experience. We sincerely apologize for the delays and frustration you've encountered with both your AC and oven claims. We understand how disruptive it can be to wait for repairs, especially during the hottest months of the year and when communication with the service provider has been difficult. After reviewing your feedback, we were able to locate your account. A Resolution Specialist will be reaching out to you directly to review your concerns, assess the status of your claims, and work toward a resolution. We appreciate your patience and the opportunity to address these matters. Thank you for bringing your concerns to our attention.
We're delighted to hear that you received great, professional service. Providing our customers with a positive and reliable experience is our top priority, and it's wonderful to know we met your expectations. Thank you for choosing Cinch, and we appreciate you taking the time to share your feedback!
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