Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
Written by the business, not verified by us.Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases. However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.Honest, customer service!
We're thrilled to hear that you found our customer service team honest and helpful. Providing transparent, reliable service is important to us, and we're glad your experience reflected that commitment. Thank you for choosing Cinch and for taking the time to share your review!
Just recently sign up for your service. Customer Service was excellent in answering all my questions
We're delighted to hear that our Customer Service team was able to answer all of your questions and make your enrollment experience a positive one. We appreciate your trust in us and look forward to providing you with peace of mind and reliable coverage for years to come. Welcome to the Cinch family!
Seemed very knowledgeable and answered my questions
We're glad to hear that our representative was knowledgeable and able to answer your questions. Providing clear information and helping our customers make informed decisions is important to us. Thank you for choosing Cinch Home Services. We appreciate your feedback and look forward to serving you!
Agent was very courteous and helpful. Pricing was competitive.
We're pleased to hear that you found our pricing competitive and that your agent was courteous and helpful throughout the process. Providing excellent service and valuable coverage options is what we strive for every day. Thank you for choosing Cinch Home Services. We appreciate your feedback and look forward to serving you!
Was a member before had some hardship, so I canceled glad to be back aboard. Thanks. Customer service was great Mr. Carlos.
We're glad to have you with us again and appreciate you choosing us after overcoming a difficult period. We're especially pleased to hear that Carlos provided great customer service and made your experience a positive one. We'll be sure to share your kind words with him. Thank you for your trust, and we look forward to serving you for many years to come!
My conversation with Zes made me feel comfortable making my decision. (Hopefully, the name is correct). Zes was very attentive as I rattled on of past experiences. He patiently listen and addressed all of my needs and concerns.
We're thrilled to hear that Zes made you feel comfortable and confident in your decision. Taking the time to listen, understand each customer's unique concerns, and provide thoughtful guidance is an important part of the service we strive to deliver. We're glad Zes was attentive, patient, and able to address your needs based on your past experiences. We'll be sure to share your kind words with him. Thank you for choosing Cinch Home Services!
I was well informed about the various options of coverage. The price was approximately 1/2 as much, for the best plan, of the previous company.
We're delighted to hear that you were well informed about the various coverage options available and that you found a plan that provides great value. Helping customers find the right coverage at a competitive price is something we take great pride in. Thank you for choosing Cinch Home Services. We appreciate your trust and look forward to serving you!
We're so glad to hear that everything was easy and that your experience met your expectations. We strive to make the enrollment process simple and seamless for our customers, and it's wonderful to know we achieved that for you. Thank you for choosing Cinch Home Services. We appreciate your feedback and look forward to serving you!
Just the overall process and what cinch has to offer.
We're glad to hear that you found the overall process easy and that the coverage options offered by Cinch met your needs. We strive to make every step of the customer experience straightforward while providing valuable home protection plans. Thank you for choosing Cinch Home Services. We appreciate your feedback and look forward to serving you!
So for using them 2 different times,I have no complaints so for.I recently staryed with cinch.Honest opinion. Choice was just bad.
We're glad to hear that your experiences with Cinch have been positive so far and that your recent service requests have been handled without issue. We appreciate you choosing Cinch and are happy to have you as a customer. If you ever need assistance, we're here to help and look forward to continuing to provide you with excellent service.
8/1026 UPDATE: Cinch STILL is giving me the runaround after responding to this review. It is concerned about negative reviews but NOT about adhering to its contract terms. Here is the relevant part of the email it sent in reply to this review: "At this time, we are still awaiting the updated details from the service provider. Once we receive the requested report and information, our designated department will be able to review the claim and determine the next steps" Here is my reply to Cinch: "This is a completely unsatisfactory and unserious reply. The service provider has already provided ample information to Cinch. From the service provider's report (with typos cleaned up): "'INSTALLED NEW LOWER HARNESS AND PLUGGED POWER BACK INTO UNIT, UNIT STARTED TO MAKE ARCHING SOUNDS AND SMOKE STARTED TO SEEP FROM UNIT, UNIT WOULD NOT POWER ON. I DON'T RECOMMEND FURTHER REPAIR IN OLD UNIT FOR SAFETY REASONS.' [emphasis added] "The washing machine is smoking—SMOKING!—and is UNSAFE to attempt to further repair! What would convince Cinch to replace it? Does my house have to burn down before you agree that it cannot be repaired safely and must be replaced? "I will be taking this to small claims court unless you I hear back from you by Thursday, August 13, 2026, that Cinch will replace my washer. Enough!!" ================= Mid-July, my washing machine wasn't working properly. Cinch sent a repairman who determined there was a short in the wiring. Here's the repairman's report: "INSTALLED NEW LOWER HARNESS AND PLUGGED POWER BACK INTO UNIT, UNIT STARTED TO MAKE ARCHING SOUNDS AND SMOKE STARTED TO SEEP FROM UNIT, UNIT WOULD NOT POWER ON. I DON'T RECOMMEND FURTHER REPAIR IN OLD UNIT FOR SAFETY REASONS." It is now August 7th. I have called Cinch about 20 times. Three different reps have told me that the washer will be replaced, but each one says something slightly different and each one is apparently either not updating their system to report what we discussed, or is simply incorrect. Because each time I talk to new rep, that new rep says that a new washer hasn't yet been authorized. When I check my Cinch account online, it says only that I should make an appointment to have the repair person return and try again to fix it. He's already sent in his report that it isn't safe to do so. When calling Cinch, I've been disconnected multiple times while on hold, and the automated system glitches out with garbles or silence so it's impossible to even know what number to press for a particular problem. I've tried texting and emailing, but it seems that no one reads texts or emails at Cinch. I finally got a Cinch rep to call back today but she said she couldn't hear me and hung up on me. I called back using a different phone. A different Cinch rep claimed to be unable to hear me and hung up. So, this is either a tactic they use when they can't/won't answer a customer's question, or their phones don't work. But when I called back a third time and pretended to be a prospect rather than a customer, the call went through just fine. Transferred to customer service and again, got disconnected. I don't know when or if they will replace my washer but they were sure quick to take my money for the repair's deductible. Meanwhile, my AC also malfunctioned a couple weeks ago, and Cinch told me they didn't have a contractor and to get my own. It was a simple repair and as instructed, I sent Cinch all the documents they requested within 24 hours of the service call (I actually sent those the same day). Cinch has not reimbursed me for the service call nor given me any information on why there is a delay or when I will be paid.UPDATE: CINCH HAS REIMBURSED ME FOR THE AC REPAIR BUT I STILL CAN'T GET ANY HELP WITH THE WASHING MACHINE, CAN'T GET ANYONE ON THE PHONE WHO KNOWS HOW WHAT HE OR SHE IS DOING, AND WHEN I TRIED EMAILING TO THE EMAIL ADDRESS CINCH SAID IN AN EMAIL TO ME TO USE, IT BOUNCED BACK WITH THE MESSAGE: "The group ServiceBench isn't set up to receive messages from [my email address] Home warranty companies all have pretty bad reputations. I've used two others and dropped them due to slow response times. Cinch actually sends contractors quickly, but won't pay out and won't replace what it promises to replace. And when you try to get answers, you get stuck in AI voice system hell, are eventually transferred to an agent who, from the uniform accents of all the agents I've spoken to (lots) sound like they're based in India or Pakistan. They are (when you aren't disconnected first) quite polite but never solve the problem. That's worse than being slow with the initial call. I therefore nominate Cinch for worst ever.
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered regarding your washer claim, HVAC reimbursement, and attempts to obtain updates. After further review, we were able to locate additional information related to your account. We understand your concerns and want to ensure they receive the attention they deserve. A Resolution Specialist will be reaching out to you directly to review the details of your claims, address your concerns, and provide any available updates. We appreciate your patience and the opportunity to work toward a resolution.
Cinch assigned a company called EMS Home Services to fix an air condition unit at a home owned by a 76 year old grandmother/ retired school teacher on fixed income. This company was over an hour away from her location. Took 2 weeks to get a home visit. EMS told her with a CINCH home worranty, to fix the line that was leaking freon it would be over $1000. She paid it, so a week later, EMS came to fix it. Sadly two hours later, it stopped working again. 3 days later, EMS returns. Leaves their truck running, after 10 minutes, says another line is leaking freon and this is why outside unit is not on. He needs another $325 to fix it or else he is on his way to help his other appointments. No - stop robbing the elderly. Wish I could pick a negative star.
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment this experience has caused. We understand how important a functioning air conditioning system is, especially during the warmer months, and we regret the difficulties encountered throughout the service process. Our team has already been in contact with you regarding these concerns and is actively reviewing the circumstances of the repair and the costs that were presented. We are working directly with all parties involved to ensure the matter is thoroughly evaluated and to determine the most appropriate resolution. We appreciate the opportunity to address your concerns and remain committed to working with you toward a satisfactory outcome.
The customer service is horrible!!! After speaking to 3 representatives, I still was not transferred to a supervisor as requested and was hung up on! When filing a claim, the timeframe for them to respond and dispatch a company is to long! Even under emergency circumstances! I was a customer for over 2 years and this was the worst company I’ve ever dealt with when purchasing home warranty services. I highly DO NOT recommend!
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced and regret that your interactions with our customer service team did not meet your expectations. We understand how important timely assistance is, especially during emergency situations. We were able to locate your account and have arranged for a Resolution Specialist to review your concerns and contact you directly to discuss your experience and work toward a resolution. We appreciate you bringing this to our attention and the opportunity to address your concerns.
I had an issue with having my HVAC system repaired for several weeks. After speaking with Ms. Wendy Dunn from Cinch about this issue, she has been there every step of the way to ensure my HVAC unit was repaired within the week and repaired correctly. Ms. Wendy contacted me consistently on the status of my repair, how the repairer was going, and then she contacted me the morning after the repair to make sure the repair was completed and that it was cool in my home. I truly appreciate how Ms. Wendy went above and beyond to assist me in this matter making sure I received the quality service I deserve and that I was compensated for all of my trouble and for that I am truly thankful. Thank you so much Ms. Wendy for such great professionalism and great customer service.
We are delighted to hear that Wendy provided the level of service and support you deserved throughout your HVAC repair process. We understand how frustrating extended repair delays can be, and we're pleased that Wendy remained engaged every step of the way by providing updates, coordinating with the service provider, and ensuring the repair was completed correctly. Your recognition of Wendy's professionalism, dedication, and commitment to customer satisfaction means a great deal to us. We will be sure to share your kind words with her and her leadership team. Thank you for choosing Cinch Home Services. We truly appreciate your trust and are grateful for the opportunity to serve you.
Thank you for taking the time to share your feedback! We are so grateful to have you apart of the Cinch family!
We're glad to hear that you were able to take advantage of a senior citizen discount and found value in your coverage. We appreciate the opportunity to serve you and are grateful that you chose Cinch Home Services. Thank you for being a valued customer!
**⭐☆☆☆☆ (1 Star)** I have been dealing with the same air conditioning claim through Cinch Home Services since **2023**, and it has been one of the most frustrating customer service experiences I have ever had. Instead of resolving the issue, the claim has been repeatedly delayed, reassigned, or closed. Cinch has closed service tickets because they say a ticket cannot remain open for more than six months. Each time this happens, I must open a new claim and pay another **$100 service deductible**, even though the original repair was never completed. I have also paid significant costs out of pocket that were not covered by Cinch, including **$450** to Riverside Cooling and Heating on **July 13, 2025**, and **$400** on **September 9, 2025**, plus earlier expenses with another contractor. Most recently, my AC has been out of service since **June 11, 2026**. Cinch's assigned contractor failed to provide the documentation needed for authorization, and despite repeated calls, Cinch was unable to resolve the issue. Instead, they told me to hire my own HVAC company. I already did that once and was left paying the bill because the repair was not covered. After three years of delays, repeated deductibles, out-of-pocket expenses, and unresolved repairs, I have lost confidence in Cinch Home Services. A home warranty should help customers resolve problems, not create additional costs and delays.
Thank you for sharing your feedback. We understand how frustrating this experience has been, and we sincerely apologize for the delays and challenges you've encountered throughout the handling of your air conditioning claim. We have located your account and want to assure you that your concerns have been reviewed. A Resolution Specialist will be reaching out to you directly to discuss the claim, address your concerns regarding the service history, and work toward a resolution. We appreciate the opportunity to assist and will be in contact soon.
The rep was very nice and explained everything . very knowledgeable and answered all my questions. I was very impressed.with Giovanni.
We're delighted to hear that Giovanni provided such a positive experience. It's wonderful to know that he was friendly, knowledgeable, and took the time to answer all of your questions while clearly explaining your coverage options. We appreciate your kind words and are thrilled that Giovanni made such a great impression. Thank you for choosing Cinch Home Services!
Elizabeth was professional and friendly!! I received the brochure 2 days ago and read over it. I called today to obtain a better insight. Elizabeth enlightened me on what Cinch offers! She compared the monthly payment plan with the other companies that I'm using. Although I'm paying $22.82 more, I'm obtaining more coverage than with the other companies. Choice Home Warranty is limited, whereas Cinch isn't limited. Elizabeth was thorough with her explanation and I 9provided me with an excellent customer experience!!!
Thank you for sharing your experience! We’re thrilled to hear that Elizabeth provided such professional, friendly, and thorough service. It's wonderful to know she took the time to explain the benefits of Cinch coverage, answer your questions, and help you compare your options so you could make an informed decision. We appreciate your trust in Cinch Home Services and are delighted that Elizabeth delivered an excellent customer experience. Welcome to the Cinch family, and thank you for choosing us!
She was very knowledgable about your product, was very polite, and she spoke English very well, which was very important to me and my wife.
Thank you for your review! We're delighted to hear that your representative was knowledgeable, courteous, and able to clearly explain our coverage options. Providing helpful, professional service and ensuring our customers feel confident in their decisions is very important to us. We appreciate your kind words and thank you for choosing Cinch Home Services!
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