Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
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Is Cinch Home Services legit?
Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases.
However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.
I have a clothes dryer that has needed to be fixed for the past 8 weeks and it is still not fixed. I would not recommend this company at all. They are a joke. They operate under the Sears Home Warranty brand..
Reply from Cinch Home Services2026-08-03
Thank you for sharing your feedback. We understand how frustrating it can be when a repair remains unresolved for an extended period of time, especially for an appliance you rely on regularly.
We have reviewed your account and recognize your concerns regarding the delay in completing your dryer repair. We regret the inconvenience and frustration this situation has caused.
Our team is reviewing the status of your claim and will be following up directly to discuss the matter further. We appreciate you bringing your concerns to our attention and the opportunity to address them.
first, I had to pay $100 so Cinch can start the process of sending someone to "evaluate" the problem with the appliance.
second, It takes a couple hours for someone to call and make an appointment to come to my house of which, depending on contractor, it can take several days before they come to my house
third, If the contractor, for instance in my case with my water heater, decides that the water heater needs to be flushed to determine if the water heater is truly not working properly, Cinch will not pay for that maintenance flush.
and lastly, I'm paying a monthly rate and a claim fee of $100 so Cinch can use the maintenance flush to not pay to replace the water heater.
All in a nut shell, I had to replace the water heater anyway.
DO NOT USE CINCH HOME SERVICES
Reply from Cinch Home Services2026-08-03
Thank you for sharing your feedback. We understand your disappointment with the outcome of your claim.
Home warranty coverage applies to covered mechanical failures resulting from normal wear and tear. Based on the diagnosis provided, a covered mechanical failure was not identified. As a result, replacement of the water heater was not eligible for coverage under the terms of the warranty agreement.
We recognize that claim outcomes are not always what homeowners hope for, and we appreciate you taking the time to share your experience and perspective.
Thank you for your feedback! We're delighted to hear that your experience was straightforward and easy to understand. Providing a simple and seamless experience for our customers is something we strive for every day. We appreciate you choosing Cinch and look forward to serving you in the future.
Is good to take care of environment like sweeping in the compound mod the room etc
Reply from Cinch Home Services2026-08-06
Thank you for your feedback! We appreciate you taking the time to share your thoughts. At Cinch, we strive to help homeowners protect and maintain their homes, and we're glad to hear you value the importance of caring for and maintaining your living environment. Thank you for choosing Cinch Home Services!
Jason was very thorough and letting me know all the intimacies of the policy and how it is so much better than others that are out there
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience! We're thrilled to hear that Jason took the time to thoroughly explain your policy and answer your questions. We strive to ensure our customers fully understand their coverage options so they can make informed decisions with confidence. We appreciate your kind words and thank you for choosing Cinch Home Services!
Thank you for your feedback! We're delighted to hear that you had a positive experience with our sales representative. Providing knowledgeable guidance and helping customers find the coverage that best fits their needs is always our goal. We appreciate your trust in Cinch and thank you for choosing us!
Thank you for your feedback! We're delighted to hear you had a very good experience with Cinch. Providing excellent service and peace of mind for homeowners is our top priority, and we're glad we could meet your expectations. Thank you for choosing Cinch Home Services!
Thank you for your feedback! We're glad to hear that the process was super easy and that you had a positive experience. Providing a simple, hassle-free experience for our customers is what we strive for every day. Thank you for choosing Cinch Home Services!
Thank you for your feedback! We're happy to hear that the process was easy and that you're pleased with the coverage options available to you. Making home protection simple and accessible is important to us, and we appreciate you choosing Cinch Home Services.
Zeus, the agent was very knowledgeable, precise and pleasant.
Made signing up very easy and stress free.
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience! We're delighted to hear that Zeus provided knowledgeable, professional, and friendly service. Making the enrollment process easy, clear, and stress-free is exactly what we strive for, and we're glad Zeus was able to deliver that for you. Thank you for choosing Cinch Home Services!
I have had Cinch Home Services for years now. Recently, I had an issue with getting reimbursed because Cinch was unable to find a plumber in the area and so I had to find my own and request reimbursement. Being a disabled Veteran, that process was very cumbersome for me. It was initially denied, then more documents from me, that I had already furnished, so I finally reached out through social media and was called by Wendy D from customer relations. She listen to my concerns, was very sympathetic to my issue, and was able to find a satisfactory resolution. This is the type of employee I wish every company I deal with had. Sadly, Wendy is the exception, rather than the norm. I was actually ready to just quit using Cinch, however, Wendy changed that. Hopefully, she can be recognized somehow for her efforts in keeping me as a Cinch customer.
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience and for being a valued Cinch customer over the years. We're pleased to hear that your concerns were heard and that we were able to work with you to reach a satisfactory resolution.
We sincerely apologize for the frustration you experienced during the reimbursement process and understand how challenging it can be when there are difficulties locating a service provider and additional documentation is requested. Your feedback is important to us, and we appreciate you bringing your concerns to our attention so they could be properly reviewed.
Thank you for giving us the opportunity to address this matter and for continuing to place your trust in Cinch Home Services. We truly appreciate your loyalty and your service to our country.
It was a little bit ruffled ride at first. The company that Cinch had to fix my AC unit was not what I needed in the 1st Tech that came out and that went down hill fast. After working through a lot of emails, Wendy stepped in and right the ship. The next Tech came out and don’t laugh but my AC unit was wired wrong from the beginning. First floor damper cooling the second floor and second floor cooling the first floor. They got it fixed and then Wendy made a call to me making sure that I was satisfied. Thanks Wendy !!!
Reply from Cinch Home Services2026-07-29
Thank you for the 4-star review! We're sorry to hear the repair process got off to a rocky start, but we're glad the issue was ultimately identified and corrected. It's wonderful to hear that Wendy was able to step in, help move things forward, and ensure your concerns were addressed. We'll be sure to share your kind words with her. Thank you for your patience throughout the process and for choosing Cinch!
Great job by the Cinch Team setting up this excellent Insurance coverage!
Reply from Cinch Home Services2026-08-06
Thank you for your kind words! We're thrilled to hear that you had a great experience setting up your coverage with our team. Providing excellent service and helping our customers find the right protection for their homes is always our goal. We appreciate your trust in Cinch and look forward to being there when you need us.
I like the way they took time to answer my questions,and explain what they covered.And I also like that they didn't try to push me to join.
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience! We're glad to hear that our representative took the time to answer your questions, clearly explain your coverage options, and help you make an informed decision. We believe our customers should feel comfortable and well-informed, and we're pleased that you never felt pressured during the process. Thank you for choosing Cinch!
The agent was thorough, skillful understanding of my needs & easily processed what my needs were and able to provide a product that worked for me.
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience! We're delighted to hear that our agent took the time to understand your needs and provided a solution that worked well for you. Delivering knowledgeable, personalized service is what we strive for, and we're glad we could make the process easy and efficient. Thank you for choosing Cinch!
YOU SET ME UP WITH THE PLAN I REQUESTED...
LONG WAIT ON HOLD BEFORE I SPOKE TO AN AGENT
Reply from Cinch Home Services2026-07-29
Thank you for the 5-star review! We're glad we were able to help you find the coverage plan that best fit your needs. We also appreciate your feedback regarding the hold time and understand that waiting can be frustrating. Thank you for choosing Cinch, and we look forward to serving you in the future.
The friendly agent Jason Diaz and helpfulness was the biggest reason for that score.
Reply from Cinch Home Services2026-07-29
Thank you for the 5-star review! We're delighted to hear our agent made such a positive impression. Providing friendly and helpful service is what we strive for, and we'll be sure to share your kind recognition with him. Thank you for choosing Cinch!
Customer service was great. Answer all questions. No concerns
Reply from Cinch Home Services2026-07-29
Thank you for the 5-star review! We're pleased to hear that you had a great customer service experience and that all of your questions were answered. We appreciate your feedback and are grateful for the opportunity to serve you. Thank you for choosing Cinch!
The customer service or agent is detail, effective and service is prompt.
Reply from Cinch Home Services2026-07-29
Thank you for the 5-star review! Providing detailed information and timely assistance is something we strive for every day. We appreciate your feedback and thank you for choosing Cinch!
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