Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
Written by the business, not verified by us.Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases. However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.Thank you for your kind feedback! We're delighted to hear you had a positive experience and that our representative provided excellent service. We appreciate you choosing Cinch and look forward to serving you again in the future.
Very easy to understand and answer questions
Thank you for your 5-star review! We're happy to hear that your questions were answered clearly and that the information provided was easy to understand. We appreciate your feedback and thank you for choosing Cinch!
Was told by employee when i signed up that I would be billed monthly of $15.00 if I gave her my credit card #. The next day my bank statement showed $180.00 deducted from my bank account. This is unacceptable. Just credit my $180.00 back to my account.
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion regarding your enrollment and billing experience. We understand your concerns and appreciate the opportunity to review them. A membership specialist has been requested to contact you directly to discuss your account, address the billing concerns you raised, and review any available options. We value your feedback and the chance to assist further. Thank you for your patience, and we look forward to speaking with you soon.
I have had them for a few years and for a couple of services, and they do use quality providers. If you want to change or cancel a service, they are all trained the same. I ordered and paid for a service I hadn't hung up yet, and I asked her to reverse the charge. She said it had already been sent to the service provider, and they are closed; we will call in the morning. I called back several times and received the same story and the same blow-off, saying they can't reach the company in various conversations. The service company contacted me to confirm their date of service, and I canceled their service; I have that in writing. They canceled on the spot and advised me to contact Cinch to complete the cancellation with them. And again, another call to Cinch, same BS. I contacted member services and canceled my contract with them; they immediately canceled our agreement. This does not solve the money they owe me for a service order I canceled. After several calls between 7/23/26 and this morning, 7/25/2026, the service order is still not showing as canceled. I am disputing the charge on my CC for a service I did not receive.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered regarding the cancellation of your service request and the communication you've received. We understand your concerns and regret that this matter has not been resolved to your satisfaction. We have requested that a specialist review your claim and the circumstances surrounding the service cancellation. A member of our team will reach out to you directly to discuss your concerns, review the account history, and ensure the matter receives appropriate attention. We appreciate your feedback and the opportunity to address this situation. Thank you for bringing it to our attention.
The lady I talk to was very nice and she explained everything to me very well couldn’t ask for a better service
Thank you for your wonderful review! We're delighted to hear that our representative was friendly, helpful, and took the time to explain everything clearly. Providing excellent customer service and ensuring our customers feel informed and supported is always our goal. Thank you for choosing Cinch, and we look forward to serving you in the future!
It was a very good conversation. I was given great information and insight.
Thank you for sharing your experience! We're glad to hear the conversation was helpful and that you received valuable information and insight. We appreciate your feedback and thank you for choosing Cinch.
Cinch has attempted to offer a low-ball buyout of $550. This amount does not reflect the "like-kind" retail replacement cost of a 25 cubic foot KitchenAid side-by-side refrigerator. Every time I call they give me the same answer, which is that they are not able to do anything. I am suppose to wait 3 weeks for my refrigerator to be fixed. This is not acceptable.
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand the inconvenience of being without a functioning refrigerator. Our records indicate that the buyout amount was calculated based on the approved cost to repair the covered failure of the appliance, in accordance with the terms of the home warranty agreement. We understand that you have concerns regarding the amount offered and how it compares to the cost of a replacement unit. We take your concerns seriously and have requested that a specialist review your claim. A member of our team will follow up with you directly to discuss the details of the claim, review the available options, and address your concerns regarding the buyout amount and repair timeline. Thank you for bringing this matter to our attention. We appreciate the opportunity to assist further.
Jeanne, We're glad to hear you had a personable and positive experience on the phone. Our team strives to provide friendly, attentive service with every interaction, and we appreciate you taking the time to share your feedback. Thank you for choosing Cinch!
We’re delighted to hear you had a great customer service experience. Providing friendly, helpful support is our top priority, and we're glad our team was able to assist you. Thank you for choosing Cinch, and we look forward to being there whenever you need us!
Elizabeth in customer service was extremely helpful and polite. The process was easy to understand and get started.
Thank you for your wonderful review! We're delighted to hear that Elizabeth provided such helpful and courteous service. It's great to know she made the enrollment process easy to understand and get started. We'll be sure to share your kind words with her and the team. Thank you for choosing Cinch!
Information was clear.
We're glad to hear the information was clear and easy to understand. Providing straightforward, helpful service is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing Cinch!
Customer service agent Jason was quite helpful. I had just had a very bad experience with a recent warranty company which didn’t work out. They didn’t live up to their service promise. Cinch was recommended by one of their contract tech.
We're delighted to hear that Jason was so helpful and that he made a positive impression. We understand how frustrating it can be when a previous warranty provider doesn't meet expectations, and we're honored that Cinch was recommended to you. We appreciate the opportunity to earn your trust and look forward to providing you with the service and support you deserve.
Pricing increases without notice, "Customer service" is "Cheerful, but the real problems are with the inner workings such as requesting service information, or explanations as to the services. Lately has been getting calls with phone number "To call back to" that are FAKE. Basically, boils down to "The left hand has no IDEA what the right hand is doing. One being here in the USA, the other Overseas. Started out great, but has deteriorated to NO WORTH keeping something that doesn't provide the service it "Promised".
Hi Carlos, we're sorry to hear that your experience has left you feeling frustrated. We understand how important clear communication, transparency, and reliable service are when you have a home protection plan. We strive to provide accurate information regarding coverage, service requests, and account details, and we regret if your interactions did not meet those expectations. We appreciate your feedback, as it helps us identify areas where we can improve.
I experience with Rick was incredible it could not have been any better.
We're thrilled to hear that Rick provided such an incredible experience. We'll be sure to share your feedback with him, as recognition like this means a lot. Thank you for choosing Cinch, and we appreciate the opportunity to serve you!
I attempted to cancel my subscription to Cinch Home Services, but their site won't let me cancel their service. The only way I was able to get rid of a monthly payment to Cinch was to have my bank issue a "stop payment" on their account.
We value your feedback about your experience Wanda. We’re sorry to hear that trying to cancel your coverage was frustrating and did not meet your expectations. We understand how important it is for members to have a clear and straightforward process when managing their accounts. While a stop payment was not necessary to cancel coverage, our Membership team can assist directly with cancellation requests and answer any questions regarding your account. We would have been happy to help through that process. We would like to look into this for you and ensure your account has been properly canceled. A member of our team will review the account and send confirmation of the cancellation to the email address on file. Again, we appreciate your feedback, as it helps us identify opportunities to improve the member experience.
Representative was very polite, pleasant, and knowledgeable
Margaret, We're delighted to hear that our representative was polite, pleasant, and knowledgeable. Providing friendly and helpful service is always our goal, and we appreciate you taking the time to share your experience. Thank you for choosing Cinch! 😊
Buying a policy in seamless. Let’s hope that the service is as good.
Wayne, We're glad to hear that purchasing your policy was a seamless process. We appreciate your trust in us and look forward to providing the same level of service should you ever need to use your coverage. Welcome to the Cinch family!
I’m pleased with the initial conversation. I will wait to see if the follow through is done with professional expertise before I can comment with confidence.
We're pleased to hear that your initial conversation left a positive impression. We understand that follow-through is just as important, and we're committed to providing the same level of professional service throughout your experience. We appreciate the opportunity to earn your confidence and look forward to supporting you whenever you need us.
JoAnna, was great in explaining all the details when when I spoke with her several months ago and when I reached back out to her she was still on top of things, making for a great experience!!!!
Karen, We're delighted to hear that JoAnna provided such a great experience and took the time to thoroughly explain the details of your coverage. It's especially rewarding to know that when you reached back out months later, she continued to deliver the same level of attentive and knowledgeable service. We'll be sure to share your kind words with JoAnna and recognize her for her outstanding commitment to our customers. Thank you for choosing Cinch Home Services! - Brooklyn
Pleasant agent, simple, and efficient.
Ron, Thank you for your kind review! We're delighted to hear that your experience was simple, efficient, and pleasant. Providing knowledgeable and friendly service is important to us, and we're glad our representative was able to assist you. Thank you for choosing Cinch, and we look forward to being there when you need us!
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