Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
Written by the business, not verified by us.Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases. However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.Person on the phone was very helpful and polite.
Thank you for sharing your experience! We're delighted to hear that our representative was helpful and polite while assisting you. Providing friendly and courteous service is something we strive for every day, and we're glad we could make the process a positive one. Thank you for choosing Cinch!
Obviously, she’s working from home because the rooster was growing through the whole conversation which seemed to take forever Don’t know why I had to be put on hold so many times for a simple transaction Tried to get her to explain the details of the plans which she had trouble doing Wouldn’t recommend her to somebody else
Dennis, Thank you for taking the time to share your feedback. We apologize for the background noise during your call. Many of our representatives work remotely, and we're sorry that the disruption impacted your experience. We're glad we were able to assist you with enrolling in the Electronics Protection Plan you were interested in. However, we're disappointed to hear that the experience did not meet your expectations. We understand that being placed on hold multiple times and not receiving clear explanations of plan details can be frustrating. Your feedback is valuable, and we will share your comments with the appropriate team for review. We appreciate you bringing these concerns to our attention as we continuously work to improve the customer experience.
The phone process was straight to the point and covered what I needed to know.
Thank you for the 5-star review! We're glad to hear the process was clear, efficient, and informative. We appreciate the opportunity to assist you and thank you for choosing Cinch.
I had a very disappointing experience with Cinch Home Warranty. Their customer service was unprofessional, slow to respond, and unhelpful throughout the entire process. The repair work that was performed by Murray's plumbing was poor quality, and the issue was not fixed correctly the first time. Despite multiple calls and follow-ups, they failed to ensure the job was completed properly or to stand behind the service provided. I paid for a home warranty expecting peace of mind, but instead I experienced delays, frustration, and unresolved problems. I would not recommend Cinch Home Warranty to anyone looking for reliable customer service or quality repairs.
We are sorry to hear that your experience was not a positive one. We understand how frustrating it can be when expectations are not met, particularly when dealing with a home repair concern. While the matter was reviewed based on the findings documented during the service process, we recognize your dissatisfaction with both the service experience and the outcome. We appreciate you taking the time to share your feedback, and your comments will be shared with the appropriate teams as part of our ongoing efforts to improve our service.
The Rep. Giovanni Taylor was very verse in explaining the service contract to me from start to finish, I recommend him 5 of 5.
Shastri, We're delighted to hear that Giovanni provided such a thorough explanation of the service contract and made the enrollment process easy to understand. We'll be sure to share your kind words and recognition with him. Thank you for your recommendation and for choosing Cinch Home Services, we look forward to serving you! - Brooklyn
very professional representative knew everything answered all my questions 100% very very professional and polite
We're thrilled to hear that our representative provided professional, knowledgeable service and took the time to answer all of your questions. Delivering a helpful and courteous experience is something we strive for every day, and we're glad that was reflected in your interaction. Thank you for choosing Cinch Home Services and for sharing your experience with us! - Brooklyn
I bought the premium home plan. My air conditioner went out. What they don't tell you when you buy the plan is that they will buy you a new unit but you have to pay to have it installed. The unit was about $1800.00. The installation was $1950.00. I ended up paying equal to what they paid. That's what they don't tell you! You can't complain because the only people that answer the phone barely speak english somewhere at a call center god only knows where.
Charlie, Thank you for sharing your feedback. We’re sorry to hear you were disappointed with your recent claim experience and understand your concerns regarding the costs associated with your air conditioning replacement. Coverage details, including any non-covered charges that may be the homeowner’s responsibility, are outlined in the terms and conditions of your warranty agreement. We would appreciate the opportunity to review your concerns and discuss the specifics of your claim in greater detail. Unfortunately, we were unable to locate your account based on the information provided in this review. Please email us at [email protected] with your phone number, email address, property address, and/or contract number so we can identify your account. Once located, a representative will be happy to review your warranty coverage, explain any non-covered charges, and address any questions regarding your recent claim experience. We value your feedback and look forward to hearing from you. - Brooklyn
Rick was great! He presented Cinch very effectively without any fluff. After talking with him, I knew I made the right call. He was very thorough and answered my questions. Thank you Rick
Thank you for the 5-star review! We're thrilled to hear you had a positive experience. We appreciate your trust in Cinch and are glad our team provided the guidance and information you needed. Thank you for choosing Cinch!
Representative was very good, responsive to my questions and polite. Back ground noise from other sales reps was terrible and I almost hung up from the distraction. The rep did his best to cancel out the noise but for the most part was unable to do so.
Don, We're pleased to hear that our representative was polite, responsive, and able to address your questions effectively. We also appreciate your comments regarding the background noise during the call. We understand how distracting that can be and apologize for the inconvenience. Your feedback is valuable, and we will share it with the appropriate team as we continually work to improve our customer experience. Thank you for choosing Cinch Home Services. We appreciate your business and your honest feedback. - Brooklyn
Excellent care. All questions answered
Thank you for the 5-star review! We're delighted to hear you had a positive experience. We appreciate you choosing Cinch and are glad our team was able to provide the information and support you needed. Thank you for taking the time to share your feedback!
The gentleman was very pleasant to talk to.
Thank you for your feedback! We're pleased to hear you had a positive experience with our team. We appreciate you taking the time to share your review and thank you for choosing Cinch.
Thank you for the 5-star review! We're happy to hear you had a great experience. We appreciate your support and thank you for choosing Cinch.
Thank you for the 5-star review! We're glad to hear you had a positive experience. We appreciate your feedback and thank you for choosing Cinch.
Andrea, We're pleased to hear that your experience has been a positive one so far. Thank you for becoming part of the Cinch family. We appreciate your support and look forward to providing peace of mind for your home. - Brooklyn
Karla, Thank you for your review! We're happy to hear you had a great service experience. Providing reliable support and peace of mind for our homeowners is what we strive for every day. Thank you for choosing Cinch, We are glad to have you apart of our family! - Brooklyn
Company background ratings quotes and package they offered all sounded good
Joseph, We're happy to hear that our company reputation, coverage options, and available plans helped make your decision an easy one. We strive to provide valuable protection and a straightforward enrollment experience. Thank you for choosing Cinch, we look forward to serving your home warranty needs! - Brooklyn
The representative I talked to was very patient with me by answering all of my questions and listening me. I felt understood and confident that I was making a good decision for our home.
Thank you for the 5-star review! We're thrilled to hear you had such a positive experience. Providing helpful, attentive service is always our goal, and we're grateful for the opportunity to assist you. Thank you for choosing Cinch!
I had a positive experience throught the buying process. Thank you!
Thank you for your feedback and for choosing Cinch! We're glad to hear your experience was a positive one. We appreciate your support and look forward to serving you in the future.
Sam, We're glad to hear you found the process easy to understand. We strive to make home warranty coverage simple and straightforward, and we appreciate you choosing Cinch. Welcome, and thank you for being a valued customer! - Brooklyn
Plan was explained in details in a friendly manner
Suraj, We're thrilled to hear that your plan was explained clearly and in such a friendly manner. Providing helpful, easy-to-understand service is important to us, and we're glad we could make the enrollment process a positive experience. Thank you for choosing Cinch!- Brooklyn
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