Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
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Is Cinch Home Services legit?
Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases.
However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.
The representative gave all pertinent information needed and answered all of my questions.Very well. He did talk a bit too fast, though..
Reply from Cinch Home Services2026-07-17
Lynn, We're glad to hear our representative provided the information you needed and took the time to answer your questions thoroughly. We also appreciate your comment regarding the pace of the conversation and will share it with the team as we continuously work to improve the customer experience. Thank you for choosing Cinch! - Brooklyn
Rep, ZEUS, was well informed regarding the product and answered my questions promptly and clearly. Nice job!
Reply from Cinch Home Services2026-07-16
Thank you for taking the time to share your feedback. We're glad to hear your questions were answered clearly and promptly and that you had a positive experience during your interaction. We appreciate your comments and your support.
I am very satisfied with the initial intake process. The customer service is excellent as far as explaining things. I just need to know if they are accurate.
Reply from Cinch Home Services2026-07-10
Lillian, thank you for sharing your feedback! We're pleased to hear that you were satisfied with the enrollment process and found our customer service team helpful and informative. We understand that trust is built over time, and we're committed to delivering on the coverage and service we promise. We appreciate the opportunity to serve you and look forward to being there when you need us.
We recently decided to cancel the whole house warrenty that we had maintained for over 20 years and go with a different approach. We went with a local HVAC/Electric/Plumbing vendor for our home systems and needed a service for appliances. We spoke with Giovanni who took us through the options, prices and processes with Cinch. He was amazing, providing all we needed and we signed up on the spot. If the service is half as good going forward as Giovanni was, we will be happy for a long time. Thanks to Cinch and Giovanni.
Reply from Cinch Home Services2026-06-25
Jeff, Thank you for sharing your experience! We’re so glad to hear that Giovanni made the transition easy and took the time to walk you through your options, pricing, and processes in a clear and helpful way. ✅
We truly appreciate the trust you’ve placed in Cinch after many years with your previous coverage, and it’s wonderful to know Giovanni left such a strong impression. We’ll be sure to recognize him for his excellent service.
Welcome to Cinch, we look forward to providing you with the same great experience for years to come! - Brooklyn
I ike the ability to cover all aspects of plumbing, appliances, and HVAC under one plan for one price. Carlos was very helpful and sin up up was easy-peezy. Plus the introductory 40% off for the first year was an offer I could not refuse.
Reply from Cinch Home Services2026-06-22
Mark, Thank you for your feedback! We’re so glad to hear you appreciate the convenience of covering your plumbing, appliances, and HVAC all under one plan. It’s great to know that Carlos was helpful and made the sign-up process smooth and easy. We’re also happy the introductory savings provided added value. We truly appreciate you choosing us and look forward to supporting you! - Brooklyn
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