Choice Home Warranty (www.choicehomewarranty.com) has a 3.7 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Technician was great, however I don’t agree with the outcome. This washer is about 10 years old so I would think that after this length of time, it would normal for a clog in the drain pump to appear. I would have thought it would be considered normal ware and use. The estimated cost to fix was close to a replacement cost, so we’ve decided to just replace it…not happy with this!!!
VERY EVERY good service
My Technician was Very Professional. On time from beginning to End. He is truly a fine example of what Customer service should look Like. I can't say enough about Fabian. He went above and beyond. Very professional and personable
this experience involved our stand alone freezer, it quit working on us, it took 3 days till service man came and assessed the issue , informing us he would return 8/14/26, this initial date of assessment was 7/29/26 , waiting to hear from them regarding parts , we heard nothing ! called CHW, they informed us the serviceman got the wrong address associate with our phone number, end of story! our first experience was terrific regarding our AC, I'm hoping this experience with freezer will be just as good !
The service was done the same day it was called in. It was done with a smile and it took him less then 15 minutes. I greatly appreciated the effort that l was given. THANK YOU!!!!
So, I have not ever been happy with Home Warranty Plans due to not actually getting what is promised. This one, Choice Home Warranty, claims 24/7 service, well that is only to file the claim and not to get service. I filed a claim that my fridge is leaking water, I get an appointment for 5 DAYS FROM NOW, so for 5 days my fridge will leak water, possibly causing water damage to floors and cabinetry to which their customer services stated "We are not responsible for additional damage caused by the leaking fridge as we don't cover floors and cabinets." I indicated that if they don't get it fixed sooner and more damage is caused that they could be liable and they said they are not liable as they only cover the appliance. UM BUT THE APPLIANCE NOT GETTING REPAIRED IN A TIMELY MANNER AND YOUR KNOWING THAT IT COULD CAUSE ADDITIONAL DAMAGE TO MY HOME IS OKAY WITH YOU????? Sorry, nothing we can do I am told, try calling the company during business hours and see if they can come sooner. Well, can I get another company? Yes, you can request another company but we can't guarantee that they will come sooner, it could take longer, that is up to you! SO WHAT AM I PAYING FOR THEN?! Is this typical? To me this says, they really don't care about the customer or their homes.— feeling angry. You get 24/7 service to file a claim but you won't get 24/7 actual repairs addressed and if you request a different contractor it could take more or less time, they can't say.
The service man was very professional and made sure my AC was working well before he left.
Knowledgeable and very professional and polite.
You made me use your vendor 4 years ago to replace my water heater, I had to pay outrages non covered fees for alleged upgrades. Upgrades were not done during this installation and it was not up to state code.Now water heater has to be replaced again, under warranty and their trying to make me pay non-fees again for upgrade, when they weren't done right the first time nor did Company have state inspector check prior vendors work. This seems to be suspect to me as a customer. I'm being treated like an idiot to pay for that was alreadypaid for the first time just completed by Choice's Vendor. All work now required for new replacement should be completely cover by Choice, especially with their failure to have first water heater replacement in 2022 inspected unless that was intentional. Being told that I have to pay another $1130 for noncompliance costs to have another water heater installed is not right. As a disabled Vet & senior citizens I'm truly being taken advantage of a fishy practice.
During my call to HomeChoice Warranty, the representative was helpful, courteous, and informative regarding package options. I had my service transferred and it was a streamlined process with no hassle. Thumbs up!
Philip made it easy. Now hopefully I have a better home warranty than the one I had before
Expect the runaround and not to have any repair covered and your time wasted. Save your money and put it in an account instead of paying them every month for something they won’t cover. actually, it should be zero stars they’re horrible.
The work was completed effortless. It took a little too long to find someone to complete the work around 7 days. This one should have been free of the $75 .
CHOICE Warranty is a SCAM!!! Take monthly payments, then when you call for service you pay the technician..Choice will ONLY cover the bear minimum!!! DO NOT CHOOSE CHOICE WARRANTY! You would be better off calling in a professional on your own.
Due to age of my refrigerator and lack of parts I will be receiving a new one the service was as expected and the process wirked
Great customer service from Choice and personable contractors.
Had to use my legal shield protection to fight to get a HVAC claim I filed for over 2 years and now I am just ignored FOR THE LAST 2 years!!! It’s a shame! ELOHIM(Father YHWH , Jesus Christ and Holy Ghost)knows it all! May God have mercy on you all who misrepresent this peace of mind, that is promised in qualified work and one of your representatives failed to deliver for my peace of mind!!!!
He identified the problem. Ordered the part and fixed it. I recommend him highly.
216 reviews matching