Choice Home Warranty

Fantastic technician

Fantastic technician. Curious and on time

Choice Home Warranty Fails to Honor Serious Claims , Beware of Hidden Costs

I’ve been a Choice Home Warranty customer for over three years, and I’m extremely disappointed with how they handle real home repair needs. They will fix simple issues, but when it comes to serious problems, they find excuses not to honor the warranty — all while charging a $100 service fee every single time you file a claim. Last Friday, I filed a complaint about my clogged kitchen sink. They charged me the usual $100 service fee, then sent a plumber on Monday who spent about 15 minutes looking at the sink. He told me he needed “permission” from Choice Home Warranty to perform a more in‑depth service. It’s now been four days, and I have not heard back from Choice Home Warranty OR the plumber they assigned. No updates. No repair. No communication. Just silence,after years of paying them and $100 per claim. This is unacceptable. Homeowners deserve a warranty company that actually stands behind their coverage, communicates clearly, and resolves issues promptly. Choice Home Warranty has not done that for me. I’m sharing this review to warn other consumers: be cautious before signing up. They may handle small fixes, but when you really need them and after you’ve paid your $100 service fee you may be left waiting with no resolution. I hope Choice Home Warranty sees this and finally takes action on my claim, and more importantly, improves how they treat long‑time customers.

Tech was knowledgeable and found the…

Tech was knowledgeable and found the root of cause.

The claim was denied for my garage door; they could have told me that it was not covered when I put in the claim, and they would not have had to come out and would not have had to pay 100 dollars

The claim was denied

My AC went out during 117 degree…

My AC went out during 117 degree weather and I was told there was not technician available for 4 days. I was able to find a local technician within 1 1/2 hours and my AC was repaired. I informed Choice I was seeking my own technician however they refused to reimburse me for the repairs. During the summertime they should ensure repairs on AC units within a 24 hour period. This was NOT considered an emergency to them. I have canceled my policy.

Within a few days a plumber was a…

Within a few days a plumber was a assigned to me and got the clogged handled quick

Everything is working great I have ice…

Everything is working great I have ice cubes again. The only thing that I had a problem with is that I wasn’t informed af the date he would return with the parts. He did text me that he would be there in 15 min. Luckily I was up. I usually don’t go to bed until 1 or 2 in the morning so I sleep in. If I hadn’t been up already I might not have heard the text. Otherwise I have no complaint.

5 day with no air and still has not…

5 day with no air and still has not provided me with a technician. Had to find my own. Nothing like what was advertised. Disappointed in service

Denied claims still cost $100

First, I want to say that I was very pleased with both of my service people that came to my house. They were both very knowledgeable and efficient. I’m not thrilled with the degree of urgency for repairing a well pump since that causes no running water in a house and that is very impactful. It took two days for that job even to be assigned to anyone. I wish there was more sense of urgency in getting this job assigned quickly. Also, my claim for my stove exhaust vent was denied, and I’m not sure why because the controls stopped working. if I wait to do an appeal that’ll take several weeks and so I’m just gonna buy my own exhaust fan and put it in myself. Both times someone came out I had to pay them $100 and then both times the claims were denied which means I’m out two hundred dollars on top of the monthly fee and there’s no repair. So that is also concerning to me

part of claim not covered?

Choice is easy to put a claim in with. What is covered is difficult to understand. We had a toilet leak and damage the ceiling in the basement. They took care of the toilet leaking but the ceiling damage was not covered. Sheetrock is one of the things listed as covered, so I'm not sure what that means. Happy with the plumber repair but disappointed in the sheetrock determination.

fast and easy claim

I wasn't very happy that I still had to…

I wasn't very happy that I still had to pay $720 to replace my water heater. CHW stated it was due to upgrading my water heater, lines, and hoses, which I didnt ask for. Which means every 10-15 yrs ill have to pay $720 to replace my water heater for a new one.

Disaster.. Choice will avoid responsibility every time.

This whole process has been a nightmare. Im on day 5 of not having a working toilet and no process has been made. Choice has made it very difficult for the technicians to submit there findings and now Choice is avoiding next steps in order to figure out the next step. This has been an awful experience. And getting ahold of someone who will do something? Ya thats impossible here, theyll just tell you to wait more. and more. and more waiting. Stonewalling at its best.

Claimed denied with false engineering assessment

Bad experience trying to get AC repair: The Choice Home Warranty Appeals person read me what the tech reported - that the starting capacitor was 45 microfarads instead of 40 microfarads, and that the blower motor failed. After grilling Matthew he admitted that the Choice Home Warranty people made the assessment from that the incorrect capacitor size produced an incorrect phase shift in the motor which caused it to overheat and decided they could not allow the claim. With all due respect.....that is just so much BS with words created to rationalize denying the claim. I am a retired Electrical Engineer with 55 years of experience working with stuff just like this. A 10% difference in the size of that capacitor would not behave any differently. In fact the difference of 5 microfarads is within the tolerance of the capacitance rating of that device. No way that caused the problem!

Fridge repair

Choice response time on getting a repair company is awesome. Choosing electrolux as a repair company has been a great experience. They are professional and responsive. The technician was able to diagnose and repair the issue right away. Thats what I call service.

Not what i thought i was getting

Not what i thought i was getting! Claim #341176604.

2/10 Service

I felt very protected when buying my first home knowing that we had CHW for the first year of home ownership. Recently, I made a claim and it was denied. The explanation was understood although my claim appliance was “covered” but the several stipulations X, Y and Z that came up in the denial was all NEW news to me or I honestly wouldn’t have even submitted the claim. The communication from CHW was unsatisfactory, not only to myself as their customer but to the technician. My techs asked me to help them get a response from CHW after going through the strenuous process they require from the technicians to upload this, that and the other to their portal. The time it took for CHW to even find a technician was 2 weeks! They even said if I could find one to expedite I could, but I wasn’t going to do the work for CHW nor require my technician to jump through hoops on a system I have absolutely no idea how to operate. During this 2 week period or finding a technician, CHW even called with a sales pitch to extend my warranty. Again, no communication during this period other than a sales pitch. They expect you to look and wait around for an email. I understand, but I did expect a courtesy call. A simple, “Hi, we are working on this as most efficiently as we can.” Etc. Something would have been more reassuring. I tried to appeal my claims denial, honestly just for more understanding and further explanation on my behalf. I was emailed to schedule a call with one of my “Case Managers” wish that was available earlier in the process, all to only be told my appeal was denied. Again, I understand, but the denial went into effect before this “scheduled” call. In all, I will not be extending my warranty. I would not recommend utilizing this service unless you have FULLY understood its terms and even then, prepare for no communication other than from a chat bot.

Great staff very friendly and…

Great staff very friendly and acknowledged it of the product

I have just signed up with Choice for…

I have just signed up with Choice for my home protection provider. I am still in the 30 day waiting period so really I have not started my protection plan yet. However, I wanted to take this opportunity to express my appreciation to the representative whom I spoke with when I called to inquire about their product. I was impressed with the manner in which I was received and the knowledge that he imparted to me concerning their coverage. I was so impressed that I signed up immediately. That was not my intention when I called but I was convinced that this was the plan I was looking and they were the people that I wanted to be in business with.

Jordi did a great job with the sale of…

Jordi did a great job with the sale of this program. Appreciate his candor and professionalism.