Choice Home Warranty (www.choicehomewarranty.com) has a 3.7 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I didn’t have any luck with the automated conversation in getting an order made on my refrigerator repair but the woman I talked to was very helpful. Waiting to hear from company about when technician will come to repair.
Great experience so far. I have had terrible experiences in the past with other companies. Their app is very user friendly. Appointments are scheduled automatically and very quick to respond. Highly recommended to give Choice Home Warranty a chance.
I DIDN'T KNOW IFa garage dooropener would be covered. Called the claims number and asked. They said yes.. I got online and filed a claim, they founda garage door company a te h itinerary inspected the opener a d said the mother oard was fried. CHW reviewed the Garage door company's evaluation and authori,ed a new opener installation. CHW paid the company directly. I am very happy .
Kevin did an awesome job supporting our warranty!!! He was obviously experienced, knowledgeable, prompt, and efficient. We appreciate his service! Barbara Harris and Ken Johnson Statesboro GA 30461
Phil Mathur was very courteous. He carefully listened to my warranty requirements and offered me the best available warranty with best pricing.
My experience with Choice Home Warranty was great from start to finish. Within 10 minutes of submitting a claim for repair to my dryer, I received an email from CHW and was scheduled for an appointment with a local repair business NXT GEN SOLUTIONS. The technician, Gonzalo, and I exchanged text messages to confirm the appointment window. On the day of service he provided a more specific arrival time. Gonzalo (NXT GEN) was very professional, courteous, and knowledgeable - happy to answer all my questions and provide helpful advice. The repair experience was 100% satisfactory and my only out of pocket cost was $100 for the service call. This was my first warranty claim.
If you like throwing money away, this is the perfect company! My first issue was with my refrigerator claim, 5 days to dispatch tech… so I hired someone and ended up paying for repair. I tried to cancel but they told me I was walking away from $3000… so I kept my subscription. My second issue was with my 19 years old AC. I put a claim and decided to pick my own company to speed up the process. The technician sent his diagnostic to Choice Home Warranty… my AC unit wasn’t repairable due to R22, an old refrigerant not used anymore. That made my AC obsolete. To make it short, after 2 and half days, 20 phone calls end multiple emails, Choice home warranty came back with a $420 payment to fix the leak on the coil…. This will not make my AC work. Only option is to replace all unit. I then asked to speak with a resolution manager, email was sent and first available manager was 7 days later. Wasted enough time with this and cancelled my subscription.Of course lost the $420. After almost 5 years paying, nothing was paid out. Lesson learned! Look them up on BBB… Horrible ratings Stay away from this company
I had no issues with my claim with CHW regarding my dishwasher repair. I went to the app, created the claim and they sent me a time and date when the service technician would make it out. It was four days from when I initiated the claim but that was not a huge issue. Rodney, from Bosewell Services, came and asked what were the issues with the dishwasher, diagnosed the cause(bad control board and motherboard) and had it fixed in about an hour of him arriving. He was very respectable and professional. He even left the bad parts he change, which I preferred, to ensure that the work was actually performed. I was very leery because I typical hear nothing but horror story or negative complaints from home warranty companies. This was my first claim and from start to finish, I had no issues. I still have 255 days on my home warranty policy, and so far, it’s been as expected so I’m satisfied up to this point.
Melvin did not sell me a policy beginning at closing date even though I told him I was selling my home. At a second call, Melvin told me his supervisor ok'd beginning the coverage Melvin originally sold me (which was to begin 08/31) would now begin 08/18. However, though promised to send an email with updated coverage beginning date I have yet to receive it.
Repair took too long to actually see a tech (5 days) and he did not have what was needed for the repair which was delayed additional 2 days. The tech was competent but needed a safer ladder to enter ceiling access point. Ava's A/C is located in Houston about 150 miles from my home in New Braunfels. Tech does work in San Antonio area but has no local office. Fortunately, the A/C needing a new condenser fan motor was for our second floor not impacting our ground floor temperatures much. If we had needed repair to our main floor unit, the excessive response time would have been totally unacceptable especially with out side temps over 100 degrees for the duration. Choice Home Warranty must get tech repairs from those closer to our home.
I have a 4-month & counting open service item with Choice right now. I contacted them on April 1 (yes you read that correctly) about an ice-maker that is not working. I’m currently on the 4th service company. While Choice takes their sweet time & sends unreliable technicians, I’ve been without an icemaker for 4 months!! I’ve escalated the problem with no results. So infuriating!!
Zach Robinson customer service out of Edison NJ. Office awesome guy to deal with over the phone . Explained everything. And we will see when something is needed how well the company does it's customers right now 5 out of 5 stars. THIS WILL BE IN ALL CAPS ON PURPOSE. IT IS NOW 3 DAY AFTER I GOT POLICY. CHW IS NOW DOUBLE CHARGING ME. I PAID IN FULL FOR THE YEAR FOR THE TOTAL PLAN. THAT CHARGE POSTED AND IM OK WITH. THEN THIS MORNING I CHECK MY ACCOUNT AND SEE A $ 55. 00 CHARGE HAS POSTED. IM LIKE HELL NO. I CALL THEM TALK TO 2 CUSTOMER SERVICE PEOPLE ERMA AND ANN NICE PEOPLE BUT NO HELP. THEY TELL ME IM NOT SEEING SN OBVIOUS CHARGE TO MY ACCOUNT. WELL THEY SAID THEY COULD NOT SEE THE CHARGE. THEY SAID CALL YOUR BANK. I CALL MY BANK TALK TO CS ROBYN. SHR SAID DEFINITELY THEY CHARGED YOU. I SAID OK REVERS THAT CAUSE I WAS NOT APPROVED BY ME. SHR SAID CALL CHW TELL THEM. I SAID I DID. THEY CAN'T SEE A CHARGE. SO I CALL BACK CHW TO ASK FOR A SUPERVISOR THEY TELL ME THEY DON'T COME IN UNTIL 10A.M. AS OF RIGHT NOW I WOULD NOT RECOMMEND THIS COMPANY APPARENTLY THEY LIKE TO PLAY GAMES. MORE TO COME...😡😡😡 JUST SPOKE TO MICHAEL SUPERVISOR RESOLUTION DEPT. HE ESCALATED CLAIM TO BILLING DEPARTMENT SAID HE WILL GET BACK WITH ME TODAY WITH AN ANSWER OF THE $55 CHARGE. HE CREDITED ME $50 WHICH TO DATE DOES NOT SHOW IN MY ACCOUNT AND GAVE ME FREE ROOF LEAK PROTECTION AS ONE OF THE ADD-ONS TO THE POLICY FOR THE INCONVENIENCE. I will keep this post updated to let you know if they made good on the $55 extra charge and if I received the $50 credit I did receive the roof protection add-on but no monies yet to this point.
My AC went out on the night of a 115 F day. The next two days where 118 F. Choice was not able to locate a repair technician within 24 hours. When they finally set an appointment it was for 9 days after the initial call with temperature averaging 115 F during that time. I called a repair person I had used through Choice previously and they had my system up with 16 hours. I told Choice I was going to do this as it was a safety issue (my kitchen reached 100 F). After the repair when I went to get reimbursed I was denied twice. After the third escalation they finally agreed to pay $100 on a $535 bill. Everything about this company screams immoral, greedy pigs. Do not use them. Every repair has taken significantly longer than if I called someone myself. One time my AC was out for 3 weeks.
Choice is the best warranty company I have ever used. I had American Home Shield and Fidelity before and there was nothing but delays and excuses why a repair couldn’t be done in a timely manner. 3 visits alone on a microwave over 8 weeks with AHS. Finally took a Facebook rant to get approval to replace the $400 unit. Choice is outstanding at responding and sending quality repair companies to do the work.
The repair of the door was Great. However, the fact that Choice Refused to cover what caused the Spring to break and for balancing the Door so it would not break again is THE MOST RiDICULOUS DECISION I could ever imagine. Especially after Your customer service told me the specific Repair parts discussed in detail would be covered.
The qick response, and the quality service of the technician was paramount. After filing my claim, I received a confirmation that a technician would be contacting me. I received that call within 48 hours. He gave me his anticipated date and time of arrival. Upon his arrival, he introduced himself, and promptly identified himself as the technician who previously called. He promptly diagnosed the problem and within 20 minutes he resolved the issue. He left the area clean and tidy.
216 reviews matching