Choice Home Warranty

Great customer service and excellent…

Great customer service and excellent repairman.

Great customer service

I was wanting a home warranty plan and…

I was wanting a home warranty plan and was searching the Internet and Sebastian called and we had a very good conversation and I just felt that he was positive and I felt secure about getting his home warranty plan and he did the best he could and I was very pleased with it. The plan.

Mathew was informative and explained…

Mathew was informative and explained every details and answered my questions.

I just now purchased this warranty

I just now purchased this warranty, no experience yet to evaluate, check with me in a few months.

Follow up for toiletbowl replacement

Called for follow up of toiletbowl replacement, in very dissapointed that they will not replaced the toilet bowl due to "foreign things that was stuck inside". That issue was not explained... I waited for few days to update me about the replacement, I didn't hear nor received detailed explanation tru email... the email that was send to me was really Uncleared and lack if explanation.. When i called they mentioned to me about per policy that is cleared not acceptable for the customer... And one more thing its hard to get service asap. i need to wait for few days...But I like the company that served us because that I make an appointment right away.

Dryer

Very polite & explained everything to me that was being done.

They take care seriously of the customer issue

They take care seriousely of the customer issue, I send the claim, I receive email confirmation right away. Then, youcan check your claim status at any time. It doesn't take too long to find you a provider. The process is easy and fast.

He was very knowledgeable about the…

He was very knowledgeable about the subject and politely answered my questions and explained the questions were I understood the process and program.

Good offer good representative Go to…

Good offer good representative Go to experience with the everything he explained very well and a very good offer that's why

Multiple contractors just not communicating???

Well the first company didn't show up when there was an appointment. Was suppost to order part but never communicated anything to Choice or Myself. After a week it was reasigned to another contractor. They came out and they said they fixed the leak but Ice maker wasn't making ice the right size very small comparred to before. 3 days later the refrigerator started to act very strange. Called back and they said the small ice could be a problem with the circuit board which they need to replace. I had to start a different claim pay twice and they still havn't ordered the replacement part as of today. I called and they said they lost the picture of the model and serial #. So part hasn't been ordered in a week. They said they would call and confirm order of circuit board and I havn't heard anything in several hours, just like last time they said the part would be ordered last week?????????

Needs improvement on recalls,.Sometimes there is delayed response and…

Sometimes there is delayed response and now started charging service fee for the recalls too. Like if something not working and you put claim and that thing is not working again within 30 days then it’s taken as new claim and have to pay service fee again. It was not like this before.

The experience was mediocre

The experience was good, but anything but great. Yes, the AC issue was resolved. The AC company did very well, but response from Choice was less than stellar. We live in SW Florida and the AC went out in the middle of summer. There seems to be no mechanism in the program to elevate this type of issue. We're older but not elderly. It's a good thing we're not. This could have been a real issue after no AC in this elevated heat overnight.

Very friendly and knowledgeable service…

Very friendly and knowledgeable service person

LG Refrigerator Repair

I paid my deductible. The service person came out with a new part and install it and I thanked him for a great job well done. Now I'm good to go

Mr Big Electric did a great job

Took 5 weeks to review claim even after…

Took 5 weeks to review claim even after 4 times escalating the process

Very professional and seemed honest

I made my claim and the technician came…

I made my claim and the technician came out found the problem just waiting for the company to send the part

Great sales customer service.

Phil, your sales person was wonderful. I have five properties with you now and I look forward to a long relationship and service representatives that are as professional.