I could barely hear the guy on the…
I could barely hear the guy on the phone. It was hard for me to understand
About Choice Home Warranty
Data updated- Website
- www.choicehomewarranty.com
- Category
- Money & Insurance
- Location
- United States · Edison
- Status
- Unclaimed
- Last 12 months
- 216 reviews
- Replies to negative
- 0% (0/66)
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Is Choice Home Warranty legit?
Choice Home Warranty (www.choicehomewarranty.com) has a 3.7 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
The tech that came to see our oven was…
The tech that came to see our oven was very polite and courteous. He fixed our oven fast and well. No mess just really good
Once I placed the claim it was handled I was very impressed.
Once I placed the claim it was handled in a very timely manner. Choice kept me posted on all updates regarding the repair man's date and time that they would be showing up.
Low ball replacement value
Low ball replacement value given to replace a $2300.00 refrigerator. Giving me $818.00 to replace it with. Other than taht their service is ok.
My new home warranty
Amanda not only sold me a policy worked me into a 5 yr plus plan. was very informative new the coverage plans and saw that they matched my home. wasn*t ready for the 5yr plus one but convinced me that was the way to go so now have a goal to live that long to renew it.
Choice Home Warranty is the reason the…
Choice Home Warranty is the reason the home warranty industry has such an awful reputation. A few years ago, I made the mistake of paying nearly $1,400 upfront for five years of coverage. Today, even though my policy remains in effect until January 2028, I would receive only about $50 if I cancel. Apparently, once Choice Home Warranty has your money, they consider the transaction complete. Recently, I filed two claims. Both were denied for the same reason: "misuse." This appears to be the company's all-purpose escape hatch, because it can mean absolutely anything they want it to mean. The first claim involved a central air conditioning system that was about 12 years old. The initial denial was due to shrubbery around the outdoor unit. After I appealed, I was told to remove the shrubs so the system could be properly inspected. Once I did, the final explanation was that the shrubbery somehow caused a refrigerant leak. That's right. The claim was denied because bushes apparently possess the power to damage a sealed HVAC system. It was one of the most ridiculous explanations I've ever heard. The second claim involved a washing machine that was approximately 15 years old. The drum cracked after fifteen years of use. According to Choice Home Warranty, that was also "misuse." Think about that for a moment. An appliance operates for a decade and a half, a major component finally fails, and the company concludes that the customer must have done something wrong. By that standard, every appliance failure can be denied as misuse, making the warranty essentially worthless. To make matters worse, every service call costs me an additional $85. So after paying nearly $1,400 for the warranty, I still have to pay more money every time a technician comes out, only to be told that the repair isn't covered. It's like paying an admission fee to be denied. The customer service representatives themselves were generally polite. Unfortunately, polite people delivering bad news are still delivering bad news. The problem isn't the representatives. The problem is a business model that seems built around collecting premiums, collecting service fees, and then searching for creative reasons to deny claims. My advice is simple: skip Choice Home Warranty entirely. Take the money you would spend on premiums and service fees and put it into a savings account instead. When something breaks, use that money to repair or replace it. At least you'll know where your money is going, and you won't have to listen to explanations about how shrubs caused an air conditioner to fail or how a 15-year-old washing machine wore out because it was somehow "misused." In my experience, Choice Home Warranty wasn't a warranty. It was an expensive lesson.
They deny everything and hope that you will keep your Subsciption.
If you can afford it, put your money in an emergency fund. You can be your own call center and schedule repairs for $80/month. Oh, by the way you will have to the repair guy a $Cnote, as soon as they walk in the door. In a few months of saving you could have bought a new appliance. And there retention team sucks. How go going to charge me for a month when you have to wait an hour for a call back. And another thing... The call center is not open on Sunday, so if they take your money on Sunday and you ask for a refund, the answer is "Nope." Keep the $80s... and one last thing... You all never sent me an email about going up on my rate.
Easy scheduling.
It was very easy to schedule to have a technician to come out and check my refrigerator however, my review is going to be short as this has not been completed. I was able to contact the technician to review what needed to be done prior to him arriving to do the job.
A/C went out while out of town
A/C went out while out of town. Got help from a neighbor to find immediate technical help. House unbearably hot. Nearly 110 in Tucson. Got a quote for less than half what my furnace company wanted. Didn’t matter to you. Your guy didn’t call until yesterday, job done 2 days ago. Time to find a new warranty company that recognizes unusual circumstances.
3 calls
3 calls - had to hire contractors to do job right. Contractors said they were told to use cheapest replacement parts - they fail in a short time & go thru process til mad & hire someone else. Legit claims denied due to contractors wording - call to escalate & on hold for an hour with no result. Near impossible to talk to someone to fix problem- clerks answering phone can’t help. 3 calls cost me $1800 to get job done with real contractors. Cancelling service on 4 units - on hold for an hour with no help
Attic exhaust fan
They came and needed to come back with the right part. The man told me that I may have to pay extra for the part. This confused me, so I sent an email to my contact person. When they came, I didn't have to pay anything extra. I sent this to my contact person and never got a reply. This was my first claim after paying monthly for a year and a half. The person was paid 100 dollars, and a new fan motor will be installed. This person told me that Choice will only have to pay a partial payment, and in your contract it says all components and parts are covered. I am confused about why he said I may have to pay more. Please explain this. Michael Tourigian
Choice has always had difficulty…
Choice has always had difficulty finding a contractor in my area so there is always a delay. They found someone 100 miles away to replace my hot water heater. Only problem is the plumber charged me an extra $900, half of work which he never did. When I asked Choice to follow-up with them they requested photos of the work, which the contractor never sent because it would show he charged me for things he did not do. Basically Choice follow up told be tough luck.
TIMELY & ACCURATE REPAIRS
Even though the repair time window was long (11 days), the Customer Service as well as the Service repair technician rendered services were great.
Prompt professional and polite Tech
Prompt professional and polite Tech. Thank you for a job well done.
My washer stopped working
My washer stopped working and I called Choice Home Warranty. After paying the $75.00 fee I was allowed to talk to someone. I explained what was wrong and the person said they would contact someone to help me. Later that day I received a phone call from the soon to be repairman. He is coming next week. I told him what I believed the problem was. He listened and asked for the Model and Serial numbers. I gave them to him. I'll have more add after Thursday.
Fast service and professional I am very…
Fast service and professional I am very happy
Ken with LG Electronic came by and…
Ken with LG Electronic came by and diagnosed the problem and explained the solution and left me his card in case the problem continued. So far the problem is solved.
I had great response this time and…
I had great response this time and quality service. I appreciate this and am grateful. I want to say in the past I’ve had some complications getting quick service in an emergency. I was very unhappy. If you would like more information please email me. Thank you
while hard to find your site to file a…
while hard to find your site to file a new claim (thank you Google), once I was on the correct site filing a new claim was easy.
Really impressed with prompt response…
Really impressed with prompt response all the time !!!! BUT THE TEST JUST BEGINS !!! I have my first repair claim 24 hours a go and we will really impressed if the Job is done in 48 hours of the reporting the claim !!!! John Trivedi Cell...224-659-4362