Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
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Is Cinch Home Services legit?
Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases.
However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.
I was able to get detailed quote on my current service contract and a better and lower service contract to accommodate my financial situation.
Reply from Cinch Home Services2026-08-11
We're pleased to hear that we were able to provide a detailed quote and help you find a plan that better fits your needs and budget. Our goal is to offer coverage options that provide value and peace of mind while accommodating each customer's unique situation.
Thank you for choosing Cinch Home Services. We appreciate your trust and look forward to serving you!
The representative took time to listen to what I needed and explained the products.
Reply from Cinch Home Services2026-08-11
We're glad to hear that our representative took the time to listen to your needs and clearly explain our coverage options. Providing personalized service and helping our customers make informed decisions is something we take great pride in.
Thank you for choosing Cinch Home Services. We appreciate your feedback and look forward to serving you!
My mom had Sears warranty for many years
She is elderly now and I chose Cinch because my sister in Virginia Beach was reviewing it and said she was going to change hers to Cinch. So when I saw it was available in my area I was very happy. Is there a referral program?
Reply from Cinch Home Services2026-08-11
We're honored that your family's positive experience with home warranty coverage helped lead you to us, and we're delighted to have you as part of the Cinch family.
At this time, we do not offer a referral program. However, we truly appreciate customers who recommend us to friends and family, and we value the trust you've placed in our services.
Thank you again for your support, and we look forward to serving you!
Elizabeth and also Rick were transparent and patiently took the time to insure i understood the plan options and the very far pricing.I will recommend my friends and family about Cinch
Reply from Cinch Home Services2026-08-11
We're thrilled to hear that Elizabeth and Rick provided a transparent and informative experience. Taking the time to ensure our customers fully understand their coverage options and pricing is very important to us, and we're glad they were able to assist you with patience and care.
We truly appreciate your recommendation and are grateful for your trust in Cinch Home Services. Thank you for choosing us!
Very easy to sign up and home info already in system
Reply from Cinch Home Services2026-08-07
Thank you for sharing your experience! We're delighted to hear that signing up was easy and that your home information was already available in our system, making the process even more convenient. We appreciate your trust in Cinch and look forward to providing you with peace of mind for your home warranty needs.
The Online process was very easy to complete the enrollment.
Reply from Cinch Home Services2026-08-11
Thank you for your review! We're delighted to hear that you found the online enrollment process easy to complete. We strive to make signing up for coverage as simple and convenient as possible, and we're glad that was your experience.
Thank you for choosing Cinch Home Services. We appreciate your feedback and look forward to serving you!
Thank you for your feedback! We're pleased to hear that everything went well and that our representative provided knowledgeable assistance. Delivering helpful, informative service is important to us, and we're glad we could make your experience a positive one. Thank you for choosing Cinch Home Services!
Excellent job, Nick! He was friendly and thorough at explaining the Cinch Home Warranty options.
Reply from Cinch Home Services2026-08-07
Thank you for your wonderful review! We're delighted to hear that Nick provided friendly, thorough service and took the time to clearly explain your Cinch Home Warranty options. We'll be sure to share your kind words with him. Thank you for choosing Cinch!
Joanna was in great spirit and I just wished before I agreed with the plan that she sent me the Repair + Replace Plan Sample Terms before I made my decision. I would also recommend all agents not to talk so fast because no matter how fast you talk people will make their own decision. Also, be truthful up front because when a client finds out that they are not told the truth they will leave anyway.
Reply from Cinch Home Services2026-08-07
Thank you for sharing your feedback and for choosing Cinch. We're glad to hear Joanna was pleasant and professional during your enrollment experience.
We also appreciate your honest comments regarding the information provided and the pace of the conversation. Your feedback is valuable, and we understand the importance of having access to plan terms and clear information when making a decision. We will share your comments with the appropriate teams as we continually work to improve the customer experience.
Thank you again for your input, and we appreciate the opportunity to serve you.
Items that's covered and price got my attention. Knowledge of the company the agent had that helped me. She was not forcing me to purchase.
Reply from Cinch Home Services2026-08-07
Thank you for taking the time to share your experience! We're delighted to hear that the coverage options, pricing, and our agent's knowledge helped you feel confident in your decision. It's especially great to know that you felt supported without any pressure during the enrollment process. We appreciate your trust in Cinch and look forward to serving you!
Very knowledgeable and helpful. Kindness beyond measure.
Reply from Cinch Home Services2026-08-07
Thank you for your kind review! We're thrilled to hear that you found our representative knowledgeable, helpful, and exceptionally kind. Providing a positive and supportive experience is important to us, and we're glad we could make a great impression. Thank you for choosing Cinch!
This company is the biggest scam. They are the most unhelpful group I've ever encountered in my life. We had issues with our AC and decided to use the home warranty. They sent someone out who did a very thorough evaluation of the unit and submitted their findings to Cinch, who decided they didn't like their recommendations and sent out another company to evaluate the situation. The second company that was sent out didn't speak English, so there was a very big communication barrier. They submitted their findings and they were a direct contradiction to what the first company had stated and recommended. So we called Cinch stating that we are concerned that there are two very different recommendations and would like a third party to come check out system. We were told no that we had to do the second party's recommendations. We asked multiple times for a supervisor or someone to call us back in regards to us being concerned that we were told by the first company that what they are recommending is against manufacturers recommendations for our unit. No one ever reached out to us and they closed our request. Now it doesn't work at all and leaks water and we had to request another repair, were initially told we had to wait a week in 90 degree temperatures with two kids and a dog for someone to come back out. We asked for a different company and were told no. So now we have to wait for the same company to return to see what's wrong with the language barriers and still nothing back on our concerns on conflicting recommendations. Also, Cinch sends all their customer service overseas so there is another language barrier when trying to communicate your issues. This company is a scam and ABSOLUTELY DOES NOT CARE ABOUT IT'S CUSTOMERS! BUYER BEWARE!!!
Reply from Cinch Home Services2026-08-06
Thank you for taking the time to update your review and share the positive progress on your claim. We're pleased to hear that the diagnostic was completed, the necessary repairs were made, and that your air conditioning system is back up and running. We understand how challenging it can be to experience an AC outage, especially during periods of high temperatures, and we're glad coverage was approved for the repairs.
We also recognize and apologize for the frustrations you experienced throughout the claims process, including communication concerns, delays, and the conflicting information you received regarding your system. Your feedback is important to us, and we understand how these experiences impacted your overall impression of our service.
Please know that a Claims Specialist remains assigned to your claim and is available to assist should any additional concerns arise. We appreciate the opportunity to help restore your system and thank you for updating your review. We hope your AC continues to operate properly and that any future interactions with us reflect the level of service you expect and deserve.
We previously had a home warranty for a number of years thru Cinch and were very pleased, so when we bought a new place, reached out to them again. I spoke with Zeus earlier today, who was very knowledgeable and helped me decide on the best plan for us. I appreciate his guidance and look forward to working with this company in the future.
Reply from Cinch Home Services2026-08-07
Thank you for your continued trust in Cinch Home Services! We're honored that you chose us again for your new home after having a positive experience with us in the past. We're delighted to hear that Zeus was knowledgeable, helpful, and guided you in selecting the plan that best fits your needs. We'll be sure to share your kind words with him. We look forward to serving you for many years to come!
Thank you for taking the time to leave a review and rate your experience with Cinch Home Services. We appreciate your feedback and are glad you chose us for your home protection needs.
Customer service agent was competent and friendly.
Reply from Cinch Home Services2026-08-06
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service team. Providing friendly, knowledgeable, and professional support is important to us, and we're glad we were able to assist you. Thank you for choosing Cinch Home Services!
The person I spoke with was helpful, friendly and knowledgeable. The price was terrific.
Reply from Cinch Home Services2026-08-06
Thank you for your kind feedback! We're delighted to hear that the representative you spoke with was helpful, friendly, and knowledgeable. Providing excellent customer service and valuable coverage at a great price are priorities for us, and we're glad we could make a positive impression. Thank you for choosing Cinch Home Services!
The lady I spoke with was very kind, pleasant and has a great sense of humor, which I find is a wonderful human trait!! She was also very professional and knowledgeable regarding my recommended and chosen plan!! Now I am going to be saving $30 per month too!! Thank you Cinch Home Services and I am looking forward to being one of your happy customers!!😀🌹
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience and for choosing Cinch Home Services! We're delighted to hear that your first interaction with us was such a positive one. Providing friendly, knowledgeable, and professional service is what we strive for, and we're glad our representative made the process enjoyable while helping you find the plan that best fit your needs.
We're also happy to hear about the savings on your monthly cost. Thank you for placing your trust in us, and we look forward to serving you for years to come!
Bought a policy from Cinch Home Services several years ago at Sams Club. Only one minor service request was made earlier this year. In mid-June, I reported a heat pump failure. Took them a week to dispatch a Sears tech to look at it. He pronounced the system dead with a failed compressor and coolant leak but Sears could not repair it. Another provider was assigned by Cinch for repair. After calling, he came out to get model information from the system. Then...nothing. The provider said he was awaiting information from Cinch. Cinch said they were waiting information from the provider. Three weeks into the case, Cinch admitted that they did not have a provider and sent me documents and instructions allowing me to hire my own provider. I hired a well-respected local company to repeat the analysis. They confirmed the leak but did not find fault with the compressor. However, due to the age, 16 years, and condition, the system was passed its expected life and not cost-effective to repair. Partial system replacement was not possible because the refrigerant is no longer used in new systems. I sent the results back to Cinch with the analysis invoice and system replacement estimate. However, because I felt the estimate was too high, I did solicit two other bids, one of which I accepted. Now I receive email from Cinch that they need more information before they can proceed; information that was not specified in the instructions they sent: meter readings, photographs, etc. I already paid a company $422 to answer questions from Cinch and now they want more. I argued with them that they should have received that information from they own provide, Sears, the first time, and Sears should return to finish the job. The response was "Once the job is assigned to an outside provider, the original information from Sears is disregarded". We're now five weeks into the process. Fortunately, the company which contracted to replace the system, installed temporary window air conditioners so we could move out of the basement. They sent a tech out to gather the information Cinch demanded (for the third time). Finally, after 5 1/2 weeks, a new system is installed. The next day, Cinch comes through with their generous offer: $350. Not even what I paid for the analysis. Their reasoning is that the system could by fixed by inserting a stop-leak substance, which, according to online searches is a highly dubious, short-term solution, with a low success rate. I'll be filing complaints with as many rating and regulatory agencies as I can find, as well as with Sam's Club, where I bought the policy.
Reply from Cinch Home Services2026-08-03
Thank you for taking the time to share your experience. We understand how frustrating it can be when scheduling challenges and communication issues create additional stress during a service request, especially after being a loyal customer for several years.
We are sorry to hear that your experience with the assigned service provider and the overall claims process led to such a disappointing outcome. Providing dependable service and support throughout the repair process is important to us, and we recognize the concerns you've raised regarding communication, coordination, and your overall experience.
Your feedback has been shared with our team for review. We already have your claim information and will be reaching out directly to discuss your concerns further.
3 WEEKS NO AIR CONDITIONING IN MIAMI FL 96degree WEATHER
*** TODAY JULY 31st, I TOOK ANOTHER DAY OFF AND THE COMPANY THAT SEARS/CINCH ASSIGNED TO ME TKDAY (Southcool) CANCELLED MY APPOINTMENT FOR TODAY***
I am filing a formal complaint regarding Sears Home Warranty/Cinch Home Services and its failure to resolve a service request for my mini-split air-conditioning system.
I have been a loyal, paying customer for many years and previously had generally acceptable experiences. However, on July 13, 2026, I reported that my mini-split was no longer properly cooling. Nearly three weeks later, after multiple contractors, repeated appointments, lost workdays, conflicting diagnoses, and a no-show appointment, the problem remains unresolved and the unit is now cooling even less than when I first reported it along with a horrible noise.
The first contractor Sears/Cinch sent, which I believe was ThermaCool, arrived only to tell me they did not service mini-splits. I had already taken the day off work.
South Cool was then sent. The technician said the unit was working because the air measured approximately 64 degrees directly at the vent. However, only about 10 feet away, the room was close to 80 degrees. He attributed this to the room size and high ceilings, even though this same mini-split had successfully cooled the same room for years.
During a later visit from the same company a refrigerant leak was discovered and demonstrated to me with bubbles. The leak was supposedly repaired and refrigerant was apparently added. After this repair, the unit began cooling even less.
Sears/Cinch then sent Fuss Free Cooling, but the technician was mistakenly given a work order for my central AC, which had no problem, instead of the mini-split. This resulted in another wasted appointment and another day lost from work.
Sears/Cinch later scheduled Apex for a Saturday. I had an important family reunion that day with relatives I had not seen in years, but because my bedroom had become so hot that I was sleeping on a mattress in another room, I stayed home to wait for the technician. The technician never showed up. I missed my family reunion and still had no functioning air conditioning.
Apex then rescheduled. I took yet another day off work, only to be told they could not make the appointment. A technician eventually came and cleaned the outside coils, but this did not resolve the problem. The mini-split now cools less than ever and has developed an additional noise.
After nearly three weeks, multiple contractors and technicians, several lost workdays, a missed family reunion, a documented refrigerant leak, incorrect work orders, cancellations, and unsuccessful repairs, I still do not have a properly functioning mini-split.
I purchased and have paid for this warranty for years specifically so that covered systems would be repaired or replaced when they fail. I cannot continue taking time off work for repeated appointments that do not resolve the problem, nor can I continue sleeping in another room because my bedroom is too hot.
At this point, I may be forced to purchase a replacement mini-split myself simply because I need functioning air conditioning.
Requested Resolution:
Immediate supervisory review of my complete claim and service history.
A definitive diagnosis by a qualified technician experienced with mini-split systems.
Replacement of the mini-split if it cannot be properly and reasonably repaired.
If I am forced to purchase a replacement because Sears/Cinch has failed to resolve this claim within a reasonable time, reimbursement or compensation to the extent provided under my warranty.
Copies of all service reports, technician notes, diagnoses, leak/refrigerant records, repair documentation, and contractor records associated with this claim.
Appropriate consideration for the repeated unsuccessful and missed appointments and the multiple days I have had to take off from work.
I have given Sears Home Warranty/Cinch Home Services more than a reasonable opportunity to correct this problem. I am not asking for anything unreasonable. I am simply asking the company to honor the warranty I have paid for, properly resolve this claim, and provide the service its customers are entitled to expect.
Your cooperation, assistance, and immediate attention to this matter are desperately needed at this point. I have given Sears Home Warranty/Cinch Home Services every reasonable opportunity to repair my air conditioning system, yet the problem remains unresolved and the unit continues to get worse.
If my air conditioning system is not properly repaired today, I will have no choice but to purchase and install a new mini-split system tomorrow. I cannot continue indefinitely without properly functioning A/C
Reply from Cinch Home Services2026-08-06
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you have experienced throughout the handling of your air conditioning claim. We understand how difficult it is to be without reliable cooling, especially during the summer heat, and we recognize the impact that multiple appointments, scheduling issues, and delays have had on you.
Our team has been actively working with you regarding this matter, and your claim remains under review. We are committed to ensuring your concerns are thoroughly addressed and are focused on reaching an appropriate resolution as quickly as possible. We appreciate the patience you have shown while we continue coordinating with the service providers and reviewing the information related to your claim.
Thank you for bringing these concerns to our attention and for giving us the opportunity to assist. We remain dedicated to working toward a resolution and keeping you informed throughout the process.
I had a situation where my central air had stop working and had a hard time getting it repaired, but cinch rectified the problem very much appreciated.
Reply from Cinch Home Services2026-08-06
Thank you for sharing your experience. We're sorry to hear that you initially faced challenges getting your central air system repaired, but we're pleased that we were able to help resolve the issue.
We understand how important a working air conditioning system is to the comfort of your home, and we appreciate your patience while the matter was being addressed. Thank you for giving us the opportunity to make things right and for taking the time to recognize the outcome.
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