A Happy Customer
I have had Cinch Home Services for years now. Recently, I had an issue with getting reimbursed because Cinch was unable to find a plumber in the area and so I had to find my own and request reimbursement. Being a disabled Veteran, that process was very cumbersome for me. It was initially denied, then more documents from me, that I had already furnished, so I finally reached out through social media and was called by Wendy D from customer relations. She listen to my concerns, was very sympathetic to my issue, and was able to find a satisfactory resolution. This is the type of employee I wish every company I deal with had. Sadly, Wendy is the exception, rather than the norm. I was actually ready to just quit using Cinch, however, Wendy changed that. Hopefully, she can be recognized somehow for her efforts in keeping me as a Cinch customer.