Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
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Is Cinch Home Services legit?
Cinch Home Services (cinchhomeservices.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Home Services and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently highlight that the support staff and company representatives are exceptionally polite, highly knowledgeable, and very patient when answering all questions. Many people also deeply appreciate the thorough explanations of plan choices, comprehensive coverage details, and remarkably fair pricing provided during initial policy purchases.
However, some customers also noted frustrating delays regarding scheduling service appointments and dealing with problematic home appliance repairs. Some reviewers experienced conflicting advice from customer service agents and encountered unexpected out-of-pocket expenses for required maintenance work. A few consumers mentioned difficulties with contractors failing to show up for scheduled visits.
Auto-generated from all reviews of this business. For reference only.
The person I spoke to on phone was kind,compassionate, patient. She answered all my questions.
Reply from Cinch Home Services2026-08-19
Thank you for the 5-star review Rhonda! We're so pleased to hear that the representative you spoke with was kind, compassionate, and patient while addressing your questions. Providing helpful, caring service is something we strive for every day, and we're glad your experience reflected that. We appreciate your feedback and thank you for choosing Cinch Home Services! 💚
Thank you for sharing your feedback Paul. We understand that comparing providers is an important part of choosing a home warranty plan. We appreciate you giving Cinch a try and would welcome the opportunity to demonstrate the value of our coverage and service. If there's anything we can do to improve your experience, please let us know. 🏡
I am a returning customer to Cinch coming from AHS. Had our first claim experience three weeks ago and it didn't go well. Cinch has asked me for my input on the service experience and I did respond to Cinch and let them know about this poor service experience. Long story short the Cinch customer service rep did not enter my service request correctly which caused service issues with the electrical company that was assigned that I had to get involved with to resolve. The bigger issue is the electrical service company assigned to my claim which was not prepared to properly service my home, extremely sloppy in their service they provided, my wife and I had to clean up after the technician left, and we experienced floor damage by the technician while moving our furniture. I would appreciate inch contacting me to get the details. Please respond and provide a phone number that I can call. Cinchbos the provider of the service so they need to resolve. Thanks.
Reply from Cinch Home Services2026-08-18
Thank you for taking the time to share your feedback and for choosing Cinch for your home warranty needs. We are sorry to hear that your first claim experience did not meet your expectations and understand your frustration regarding the service issues you encountered.
We have located your account and have arranged for a specialist to review your concerns. A member of our team will be reaching out to you directly to discuss your experience in greater detail and address the issues you raised regarding both the claim handling and the service provider's visit.
We appreciate the opportunity to assist and look forward to speaking with you soon.
Thank you for the wonderful review! We're glad our team was able to provide clear, straightforward answers to all of your questions. Helping homeowners make informed decisions is always our goal. ⭐😊
Thank you for the 5-star review!😊 We're delighted to hear that you had a positive experience with our friendly customer service team. Providing helpful, courteous support is always our goal, and we're glad we could make a great impression. Thank you for choosing Cinch!
Very Professional and knowledgeable with repairs and replacement.
Reply from Cinch Home Services2026-08-18
Hi Reggie, thank you for the 5-star review! We're thrilled to hear that you found the service professional and knowledgeable, whether it involved repairs or replacement options. Providing expert guidance and quality service is always our goal. Thank you for choosing Cinch, and we appreciate your feedback! 🏡
Thank you for the 5-star review Walter! ⭐ We're delighted to hear that you were pleased with the courteous and prompt service you received. Providing timely assistance with a professional, customer-focused approach is what we strive for every day. Thank you for choosing Cinch!
Hi Joyce, thank you for the 5-star review! We're so glad to hear that signing up was quick, easy, and hassle-free. Making the enrollment process simple and convenient is important to us. Welcome to the Cinch family, and thank you for choosing us to help protect your home! 🏡😊
Ease of signing up. No high pressure and a fair price.
Don't like the 30 day wait until it kicks in but the coverage is great.
Reply from Cinch Home Services2026-08-19
Thank you for the 5-star review, Tony! We're glad to hear that the sign-up process was easy, pressure-free, and offered a fair value. We appreciate your feedback regarding the 30-day waiting period and are happy to know you feel the coverage is worth it. Thank you for choosing Cinch Home Services, and we look forward to serving you for years to come! ⭐
David - Thank you for the 5-star review! We're thrilled to hear that you found Cinch to be a legitimate company with fair pricing. We work hard to provide valuable coverage and dependable service at a competitive price, and it's great to know that reflected in your experience. We appreciate your support and thank you for choosing Cinch Home Services! ✅
Super easy process and great warranties that cover a lot of stuff.
Reply from Cinch Home Services2026-08-18
Thank you for your review! We're glad to hear that the process was super easy and that you found our warranty coverage to be comprehensive. We strive to provide valuable protection and peace of mind for our customers, and it's wonderful to know that your experience reflected that. Thank you for choosing Cinch Home Services!
Hi Teresa, we're happy to hear our team was able to provide the answers you were looking for. Thank you for taking the time to share your experience and for the 5-star rating! ⭐
I have been a customer with Sears/Cinch Home Warranty for over 15 years and have only had a few call outs minor service calls during that time. When I relocated from Osceola County to Lake County I decided to stay with the company due to the good service in the past.
On August 12, 2026 my air condition unit stopped cooling. I immediately scheduled a service call and promptly paid the $125.00 service fee. On August 13 I received text message from Circa Service FL/Blue Ridge Mt Plumbing assigning a technician; earliest call out will be August 17. Before the technician arrived I called Circa and gave them further details for the unit and also told the rep that my unit is on the roof of the building (I live in a two story apartment complex). I also called the tech and told him the unit is on the roof to which he replied he does not have an extended ladder. He rejected the job which was assigned to another company. I called the company and was also told that they don't have extended ladders.
On a follow-up call to Cinch which lasted 55 minutes, Ena was sympathetic but could not find a service company that had an extended ladder so the call was sent to dispatch. She told me they would email me when one was located. However, she could not give me a timeline of when that would be.
How can a company that offers a home warranty service have contracts with service agents that do not have extended ladders?
This is a hardship running fans 24/7 to cool the apartment.
As of the writing of this I am still waiting on the email from Cinch and hoping they can expedite the service call or refund my $125.00.
Reply from Cinch Home Services2026-08-18
Thank you for taking the time to share your experience and for being a valued Sears/Cinch Home Warranty customer for more than 15 years. We sincerely apologize for the frustration and inconvenience you have experienced while trying to obtain service for your air conditioning system, especially during this time.
We have located your account and have arranged for a specialist to review your concerns. A member of our team will be reaching out to you directly to discuss the status of your claim and assist with finding a resolution.
We appreciate your patience and the opportunity to address this matter.
The agent was informative and helpful. She was able to explain the details of the various plans.
Reply from Cinch Home Services2026-08-18
Thank you for your kind feedback! We're delighted to hear that our agent was informative, helpful, and took the time to clearly explain the details of our coverage plans. We strive to make the enrollment process as simple and transparent as possible, and we're glad we could assist. Thank you for choosing Cinch!
Thank you for choosing Cinch! We're thrilled to hear that the sign-up process was easy and straightforward. We work hard to make getting coverage as simple as possible, and we're glad your experience reflected that. Welcome to the Cinch family!
Very honest about everything and I appreciate that so Thank you so much 😊
Reply from Cinch Home Services2026-08-15
We're delighted to hear that you found our team honest, transparent, and helpful. Providing clear information and a positive customer experience is always our goal, and we're so glad we could earn your trust.
Thank you for choosing Cinch and for taking the time to share your experience. We truly appreciate it! 😊
I spoke with Nick he was very informative and knowledgeable about the program
Reply from Cinch Home Services2026-08-15
Thank you for your feedback! We're delighted to hear that you had a positive experience and received knowledgeable, informative service. Helping customers understand their coverage options and feel confident in their decisions is important to us.
We appreciate you taking the time to share your experience and thank you for choosing Cinch!
We strive to make every step of the process as simple and convenient as possible, and we're glad we could deliver that experience for you.
Thank you for choosing Cinch and for taking the time to share your feedback!
My experience was great because the customer service agent was very helpful and answered all of the questions that I had. He should be recognized and acknowledged for his wonderful Customer Service skills and thoroughness.
Reply from Cinch Home Services2026-08-15
We're delighted to hear that you received helpful, thorough service and that all of your questions were answered. Providing clear information and exceptional support is important to us, and we're glad your experience reflected that.
We truly appreciate your recognition of the service you received and your decision to choose Cinch. Thank you for taking the time to share your feedback!
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