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Is Puls legit?
Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits.
Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.
If I could give less than 1 I would. 6PM appointment...at 5:45 my daughter said there is a "creepy guy" parked on the street in front of the house. I go check and see on my phone a call from puls that the technician had arrived (apparently 30 minutes early), but never knocked on the door...just creeped around on the street. I also had a voicemail message that the appointment was cancelled. I yelled out to the guy "are you the fridge guy?" he said he was...talked to him for a second, he said it will be like $500 BEFORE he even stepped inside or looked at my fridge. I said, "no thanks, goodbye"...and am going to refuse even paying their $89 appointment fee because THEY cancelled it because their "creepy" repair guy didn't knock on the door, just lingered in the street, and I didn't happen to be by my phone a half hour early. NEVER USE THIS COMPANY.
Reply from Puls2026-08-12
Hi matthew, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
I wanted to know what was wrong and why. The guy said the compressor was bad. And no reason why it went out. I did not want to have it just go out on a replacement unit. So the why is important.
Y'all charged tax on the labor. Labor is not taxable in the state of Texas. So a refund is due. Lastly, when I tried to pay you wanted me to sign a document to your terms. I was just paying you and my agreement for credit card use is not with you it is with the credit card company. You have your own agreement with the credit card processing and can not try to change the agreement through me. I think this may be a violation of your agreement with the credit card company. So I paid the guy through zelle.
Reply from Puls2026-08-11
Hi Duane, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Mohamed is wonderful to work with. He is very Conscientious and genuinely cares about fixing the issues. I highly recommend him. Took multiple attempts to resolve the issue and he was very helpful and knowledgeable.
Reply from Puls2026-08-11
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Thank you so much for your business and for leaving a 5-star rating, Miguel. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Everything was done in a timely manner. Everything was to the point.
Reply from Puls2026-08-04
Thank you so much for counting on us, Dexter! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Though the service was very expensive, Max did a great job. I was comfortable having him in my home, he did what he said he would do, and my washer is working properly again.
Reply from Puls2026-08-04
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Fraudulent & Threatening Behavior from Puls Technician
I booked a dishwasher repair through Puls. Since then, a series of troubling events unfolded involving a technician—hired through one of their lead partners—who engaged in unprofessional, threatening, and ultimately fraudulent behavior. This included:
- Taking $455 payment for a repair that was never completed
- Creating a hostile and unsafe environment for my wife during the follow-up visit
- Threatening my wife pay more than what was ever agreed
- Refusing to provide company credentials or proof of completed service
- Breaking the appliance beyond repair despite claims of repair
Further investigation has revealed that this individual has a criminal record of fraud (felony deposit account fraud and firearm possession during a crime) and was operating in customers’ homes under Puls’ system. We have filed a police report, and another service provider has confirmed that the dishwasher is now beyond repair because of the damage caused by the technician sent by Puls.
In other words: Puls sent someone into my home who threatened my wife, demanded payment under duress, and didn’t just fail to fix the dishwasher—he made it worse. We now have to replace it entirely out of pocket.
Despite calling Puls' customer service team several times, my wife and I have not received any timeline for resolution, refund or even an apology.
Reply from Puls2026-08-05
Hi Justin, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Seems that an email was sent to you on July 25, 2025 and we did not receive any response.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Thank you so much for your business and for leaving a 5-star rating, Vera. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Prompt and effective response, accurate diagnosis of the problem, repairman returning the next day with the parts to complete the repair.
Reply from Puls2026-08-03
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. Please know that we will always be here if you need us.
For being able to schedule an appointment when needed, the potentially of the arrival of the technician during the scheduled appointment time. The technicians professionalism, work ethic and ability to diagnose the problem in a timely manner with a reasonable price and repair time
Reply from Puls2026-08-03
Thank you so much for your repair request with Puls, James! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
I appreciate the service I received today from this company. The service man did a wonderful job.
Reply from Puls2026-08-03
Thank you so much for counting on us, Nieta! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Week end service, on-time arrival, very competent tech, quick and efficient.
Reply from Puls2026-08-03
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Service was quick and convenient. The price was reasonable.
Reply from Puls2026-08-03
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thank you so much for counting on us, Bryant! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Abdul was experienced and efficient. He answered all questions I had and was friendly.
Reply from Puls2026-08-02
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. Please know that we will always be here if you need us.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
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