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Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
Reviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits. Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.Fast, friendly, courteous.
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Speedy fix!! Definitely calling Miguel again when in need!
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
DO NOT USE THIS COMPANY. They use independent contractors to service your appliances. The tech they sent over was not knowledgeable about my repair. I was expecting a tech with a van or truck. I got a tech with a car. On the website they state an $89.00 diagnostics charge. I was charged $109 dollars which they say will be taken off if you do the repair. He said I needed a drain hose for the washing machine and had to order the part. Once he had the part he informed me he is no longing working with PULS. I contacted PULS asking for a refund. They refused. I am out the $109. I had to hire a reputable company to do the repair. It was the drain valve and not the hose. DO NOT USE THIS COMPANY. Hire a reputable company. Do not make the same mistake I did.
Hi Rex, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Got diagnostic done on 7/3, payed for part at that time and now 7/12 and had to call customer service for update. They were going to reach out to technician for an update and get back to me 7/10. Still no update.
Hi Khal, Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Puls was quick to respond to my concerns and get a repair person out to my home as requested. The repair person was punctual, courteous and very informative. I will definitely use their service in the future.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Puls was good helping me find someone quickly to get my work done unfortunately the person didn’t do a good job my wardrobe drawers wasn’t done properly i haven’t even used it since it was installed it was a waste of my money 277 is a big amount to pay for something and not getting what I paid for done
Hi Safie, thank you for your feedback and apologies! We sent you an email with a link for you to proceed with our Guarantee Process. Feel free to respond to the email if you have any further questions. Thank you!
The technician was knowledgeable and repaired my oven in minutes
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to prevent reoccurrence. We will definitely call Puls when we need an electrician in the future. We highly recommend Puls to all.
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Very easy website to use. Quick response. Very knowledgable and helpful tech. Thank you!
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
If I can give it zero stars, I would… it’s an insurance company that when you call them to service a complaint, they don’t send anyone out to you… they kept on scheduling an appointment and then canceling it saying they have no one. The issue was my dryer smoking so it was an emergency. customer services answer was hired somewhere yourself ……so I have to pay insurance company to call them so they could tell me to hire someone myself? absolutely ridiculous. I strongly advise against this company.
Hi Christian, We have been notified regarding your concern. We sincerely apologize for not meeting your requested timeframe. While we always aim to align appointments with local technician availability, the specialists qualified for your specific service unexpectedly became unavailable. Our Team actively reached out to technicians in surrounding areas to find a solution, unfortunately, we were unsuccessful. We are currently expanding our team of qualified technicians and establishing backup coverage for your area. Seems that the Team offered for you to proceed in getting a Local Service Provider, due to the urgency however you declined to do so. As you requested, the membership Plan has been cancelled and the Claims Fee of $89 has been refunded. Kindly let us know if you have any further concern.
Their workers who answer the phone don't know what they are doing; they cancel appointments without letting you know, then they come up with a lame ass excuse for not fixing a problem because it will cost them some money. One specific technician came out 4 times and replaced the relay switch and then said it was the compressor. That was a load of crap because it works on and off now.
Hi Cindy, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
The service was great. The technician was friendly. The price was insane. The part, if bought separately, costs about $180. The technician was here for 1.5 hours, I was charged over $600. And the survey still asked for a tip!
Hi Karina, We completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service. Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers. Thank you again for your honesty, and we hope to have the opportunity to serve you again. Should you have further questions, feel free to reach back to us at (860) 596-0177. Kind Regards, Puls Support
I got an appointment quickly, and my problem was solved.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
I had a error problem on 2 stoves a double oven and single oven stove. PULS replied quickly, the technician identified the problem within seconds and solved the problem in a few minutes. The professionalism, efficiency made me decided to become a member I will definitely use PULS in the future. Thank you PULS for a job well done
We are grateful for this awesome feedback, Patricia! It makes us happy to hear how wonderful your experience was with Puls and for trusting us to fix your dishwasher. Please know that we will always be here if you need us.
You were very good at communication to verify the appointment and the time. The sign up process was clear and easy. I could get an appointment fast and since I have a large family, my dryer was back in operation within a few days. That makes a big difference. Your repairman was efficient and effective.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Called PULS to look at refrigerator that was not cooling properly. Technician came out and said the coils need to be cleaned and charged $270 to vacuum clean. We went on vacation and returned to a refrigerator of rotting food. Asked Puls to return, the technician said we needed a new thermostat for $300+. I decided to get a 2nd opinion from a local repair shop. This technician did an inspection and verified that the thermostat was working properly. But, the coils were extremely dirty, he took videos showing that the coils were in fact not cleaned. I sent videos to Puls and asked then to honor their service guarantee and clean the coils. I only got a BOT and no effort to resolve the issue. Zero customer service. Price gouging and basically a sham company Beware - Do Not Use...
Dear Robert, I completely understand your concern, and I appreciate you bringing this to our attention. I can see how frustrating it must be to wait for a resolution, and I want to assure you that your issue is a priority for us. Thank you for your patience while we reviewed your request. I’m pleased to confirm that your refund has been approved. The refund has been processed and will be posted to your account within three business days. For your reference, I’ve sent a separate email. Please check your inbox (and spam/junk folders) for that message. If you have any questions or need further assistance, you can reply directly to this email or contact our support team at [email protected]. We truly value your trust and commitment, and we’re committed to making this right for you. Warm regards, Puls
I would give zero stars if I could. Tech came after the 2 hour window. Said last appt ran long, but the automated message said my technician was on the way one hour into the window. He came - ordered a part - charged a lot for the part. Said it would be here by two days. Six days later after several text confirmations of the follow up install appt, the window comes and goes. I have to call them to find out what is going on. They can't reach the tech. Then when they finally do reach the tech - they learn the part is not yet in. The company has no record of the part ordered, price charged, nothing. ONLY the technician So an hour and 15 min after my service window closes, they are still telling me they "are under the impression" the part will arrive today". And they want me to schedule another 2 hours of my life to install when they still don't have the part. Unbelievable.
Hi Sheila, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Your feedback has been forwarded to relevant department for improvement. We've seen on the record that you we're able to speak with our Support Team earlier and discussed the Service and requested for another unit to be added and decided not to after informed of the Service Call Fee. Please let us know if you have any further questions.
This platform is not useful. I scheduled service for 12p-2p. Technician called at 9:30a & wanted me home at 10a. Then he told PULS I cancelled the appointment when it was his decision to not wait until 12p. I rescheduled with another technician and PULS granted me a 10% discount on the service call. Only they couldn’t find another technician and outsourced me to an independent who charged 10% more without my knowledge or consent. I am so GLAD I didn’t enroll in the monthly service. This is a platform that uses independent contractors who have no real ability to ensure professional, timely access r reasonable service. AVOID AT ALL COSTS
Hi Misha, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
I wish I could leave zero stars. I booked my wall mount appointment and moved my work schedule around this appointment. The tech was supposed to arrive between 3 and 5. It was after 3 when I got a call telling me the tech was 2 hours out from my home and could I reschedule for late evening. I was furious. Instead of contacting me long before the scheduled window they wait until they are in the time frame of arrival. This was ridiculous. I found someone who was willing to come right away and do the job and charged me over 100.00 less. Go with West Tech they were in and out less then 30 min. This company is a joke and has no idea how to conduct business. Be very careful if you go with this company.
Hi Allainnah, we sincerely apologize for the scheduling complications and the inconveniences we may have caused. An internal report has been submitted for Tech sanctioning as they're supposed to adhere to schedule assigned or they've claimed. We will definitely improve for future endeavors. Thank you!
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