I would give zero stars if I could
I would give zero stars if I could. Tech came after the 2 hour window. Said last appt ran long, but the automated message said my technician was on the way one hour into the window. He came - ordered a part - charged a lot for the part. Said it would be here by two days. Six days later after several text confirmations of the follow up install appt, the window comes and goes. I have to call them to find out what is going on. They can't reach the tech. Then when they finally do reach the tech - they learn the part is not yet in. The company has no record of the part ordered, price charged, nothing. ONLY the technician So an hour and 15 min after my service window closes, they are still telling me they "are under the impression" the part will arrive today". And they want me to schedule another 2 hours of my life to install when they still don't have the part. Unbelievable.