Puls

canceled the appointment

I contacted PULS to repair my refrigerator. They gave me a time, including the name of the technician but 1 hour before the time of the appointment, they canceled it asking me to make another appointment two days later. Completely unacceptable

He was pleasant and he explained…

He was pleasant and he explained everything thoroughly. I was shocked at the price, but he was patient with wating on my decision. My oven is working now and that's what I needed

Bobbie Ann MountUnited States · 1 review · Experienced 2026-07-30 · Posted 2026-07-31

Headline: Unprofessional, poor workmanship, and terrible customer service—avoid for flooring!

I initially hired Puls for a minor rotten wood repair estimated at just a few hours. While onsite, they convinced me to restain a section of water-stained wood flooring, claiming it would only take a few extra hours. That was completely untrue. The project dragged on for days and remains unfinished 6 weeks later. The technicians sent were completely unprofessional, even billing me for time spent smoking weed in my driveway. Worse, their workmanship was disastrous: They failed to sand properly and applied stain directly over uncleaned surfaces. They painted the stain on thickly without wiping it off, ignoring basic manufacturer instructions. The stain was applied so heavily that 6 weeks later, it remains as tacky and sticky as a rat trap leaving that space in my home completely unusable for a family. When they returned to "fix" it, they repeated the exact same mistake, despite me explicitly explaining that wood stain is a wipe-on, wipe-off product. When I requested a properly trained technician, Puls refused to send anyone else. Customer service was completely unhelpful until I filed a credit card chargeback. They then tried to hold my resolution hostage, telling me they wouldn't help unless I dropped the credit card dispute. In the end, Puls only agreed to reimburse $1,300—falling short of the $1,800 quote that their own technician estimated it would take to fix the damage they caused. Save yourself the nightmare and hire qualified local specialists instead.

The tech kept asking if he could come…

The tech kept asking if he could come earlier. I kept telling him no b/c I work. The appointment time was b/t 6-8pm. Then he didn’t come with any tools. He was there less than 5 minutes and I was charged $99. I will NEVER use Puls ever again after today. Awfulllll!!!!!’

He was professional

He was professional, informative and honest.

BAD EXPERIENCE

Puls left a bad taste in my mouth. This company are none of the things that they advertise. I paid for service's in full that weren't completed the belt and pulley . The first technician repaired the belt and not the pulley. I found out that the pulley wasn't replaced when the dryer stop working the next day after supposedly being fixed. The second technician came out to take a look at the dryer only to tell me that the pulley wasn't repaired. It's been a lot of back and forth to repair the dryer. The technicians don't acknowledge their calls, poor communication, no supervision, being rescheduled from one day to another, it's been a lot of inconvenience. I've still haven't talked to a manager/supervisor. Not once was I offered a refund for the pulley not being repaired. I will not recommend anyone to use this company

Warm Refrigerator

Puls repaired the defrost heater assembly for one of my rental apartments in March 2026. This past week, my tenants contacted me to let me know that the refrigerator was not cooling again. I contacted Puls, and they sent out a technician on Friday. The technician arrived, did not contact me, and set up another appointment for Monday 7/27 between 6:30-8:30 am. Nobody showed up to the appointment on Monday, and nobody contacted me. The latest technician noted that the problem was the defrost heater assembly again. Now, the job is "on hold". Meanwhile, my tenants have food spoiling in a warm refrigerator, and every customer service rep I have spoken to has told me something different. I specifically told the customer service supervisor to just charge me for the repair. If I am owed a credit because the job is covered under warranty, we can worry about that later. I consider this to be an emergency because it involves people's food, and your company's lack of urgency or communication is unacceptable.

If I can give this less Stars I definitely would I know around April not quite sure of the day cuz it's been 3 months now and still no assistance from them just a whole bunch of liars

If I could give them no Stars I would I had a technician from puls come out to my home to do a specific job he realizes that it was working and he didn't need to do anything further but he decided to see if he could fix something else and he couldn't,but before he realized he couldn't he knocked down my wall and stole my pipe to my washer and left a whole lot of water damage in my laundry room I reached out to Puls for assistance with the matter they gave me the runaround I sent them pictures to let them know that this occurred they still gave me the runaround then they said they're going to reimburse me but they lied I have received nothing so I just wanted to let others know do not do business with them they are a bunch of liars and also it seems like they don't know what they are doing as far as some technicians I can't say all I can just speak of the one that came to my home don't do business with these people

Fats and efficient

Justin arrived on time, despite my street being blocked by another vehicle. He was able to diagnose the problem (a faulty sensor) within 10 minutes. He had the part on his truck and made the replacement.

Read and judge for yourself

Read and judge for yourself. Tamim, the second technician, deserves credit. He was professional, knowledgeable, and ultimately solved the problem. He replaced the water valve that should have been replaced during the original visit instead of using glue. My issue is not with Tamim. It is with Puls and the first repair. I paid over $300 for a repair that lasted about a week because the failed part was glued instead of replaced. That led to two weeks of inconvenience, multiple rescheduled appointments, poor communication between Puls and its subcontractors, a leaking refrigerator, and no ice. The problem was finally resolved, but only after a second technician corrected what should have been done correctly the first time. Tamim earned five stars. Unfortunately, my overall experience with Puls did not. Update: Puls responded by apologizing for the scheduling issues, but they did not address the underlying problem—the original repair was not performed correctly, which led to a second repair and additional expense.

Milan was a very courteous and…

Milan was a very courteous and knowledgeable technician that went the extra mile to explain and complete the repair to our Cafe GE stove.

Charles HackleyUnited States · 1 review · Experienced 2026-07-22 · Posted 2026-07-23

I truly appreciate his service

I truly appreciate his service. He was on time, courteous, and completed the job quickly and at a great price. I will use and recommend his services in the future.

Volleyball PlayerUnited States · 1 review · Experienced 2026-07-22 · Posted 2026-07-23

Overcharges for services!

This company over charges for their services and then when you say you don't want to move forward with the repairs, the technician lets you know that Puls forces them to be aggressive in the pricing or they get in trouble. Not a good company to use!!! AVOID THEM!!

Technician was friendly and efficient.

Brian ZittUnited States · 1 review · Experienced 2026-07-20 · Posted 2026-07-21

SCAM - Be warned!

I would leave 0 stars if I could, but can't. I had my washer fixed in less than 30 minutes with 2 screws and it cost $290. They say they don't pressure you into moving forward with the repairs, but my tech was super persistent and pressured me into saying yes to move forward. DON'T USE THEM.

Terrible business

Terrible business! Do not waste your money! The tech will come out and you’ll be charged $90-118, just for him to say yep there’s a problem. He’ll ask you to pay another ridiculous amount of money for a part and then another $100+ to fix it. Use your local handy man up the road, trust me! Jon the manger will just say “I’m sorry” and poor Ruth is scripted on the customer service side. Do not expect a refund when you get poor service or NO service.

NO HELP

Tech came out. Identified the issue. Unable to repair, needed part. Never heard back. Had to call, TWICE, they were unable to get in touch with tech. Have no solution! $90.00 for nothing! Called another company. They came out same day and installed the part. They obviously don't vet their contractors very well!

Save yourself and hire someone else

UPDATE : Now the company wants to see my paperwork for the other company's advice and call. I will not be providing my personal information. I assume this is to establish this is a real review. Trust me it is a real review and I am happy to share a photo of the service technician's vehicle take by my security camera. This company is a sham for excessive fees. Had them Repair my dryer on April 7 of 2026. Made an appointment less than one week after the 90 day guarantee period July 20, 2026….. On the morning of the appointment started getting strange phone calls from California about this wasn’t covered under warranty. There would be a service call. The technician Edwin showed up never took the dryer apart never looked at the dryer to determine what was wrong with it but estimated it was gonna be a couple hundred dollars to repair it. He was here less than 15 minutes and charged $122 for extra services to swap the electric cord to a different dryer. I would say Service was less than professional and the guy showed up in about an $80,000 jeep with no tools or parts except for his tool bag with drill and screw drivers he carried into the house. save yourself the hassle and hire flamingo appliance factory repair. They got it right at a reasonable fee.

Ripped off

I have used Puls in the past with great success, so I called them to replace the igniter in our Samsung oven. The technician arrived early, checked the oven, and replaced the igniter. I was then billed $386 to replace a $36 part that took 20 minutes. The customer service group would do nothing to address my concerns. I got ripped off. Don't use Puls. After reading your response to my review, it is nothing more than a pathetic excuse to justify overcharging customers for simple repairs. I never agreed to the charges, I didn't sign anything approving the charges, so stop your BS about transparency. You ripped me off and I stand by that.

Experts

Good good good