Headline: Unprofessional, poor workmanship, and terrible customer service—avoid for flooring!
I initially hired Puls for a minor rotten wood repair estimated at just a few hours. While onsite, they convinced me to restain a section of water-stained wood flooring, claiming it would only take a few extra hours. That was completely untrue. The project dragged on for days and remains unfinished 6 weeks later. The technicians sent were completely unprofessional, even billing me for time spent smoking weed in my driveway. Worse, their workmanship was disastrous: They failed to sand properly and applied stain directly over uncleaned surfaces. They painted the stain on thickly without wiping it off, ignoring basic manufacturer instructions. The stain was applied so heavily that 6 weeks later, it remains as tacky and sticky as a rat trap leaving that space in my home completely unusable for a family. When they returned to "fix" it, they repeated the exact same mistake, despite me explicitly explaining that wood stain is a wipe-on, wipe-off product. When I requested a properly trained technician, Puls refused to send anyone else. Customer service was completely unhelpful until I filed a credit card chargeback. They then tried to hold my resolution hostage, telling me they wouldn't help unless I dropped the credit card dispute. In the end, Puls only agreed to reimburse $1,300—falling short of the $1,800 quote that their own technician estimated it would take to fix the damage they caused. Save yourself the nightmare and hire qualified local specialists instead.