Sears Home Services

We purchased a Sears Home Warranty…

We purchased a Sears Home Warranty whole home plan 7 years ago. We have paid $80 every month for 7 years and have been able to use the warranty ONE time because they can never find a provider in our area. We have become frustrated and replaced and repaired appliances on our own because it is far too difficult to get customer service. Now our AC is out. Has been out for two weeks in August in OKLAHOMA. It’s 102 - 109 degrees and we have no AC. We have been going around and around with customer service when we finally get to talk to someone. They didn’t have a provider in the area so we had to find someone that would work on a home warranty plan. The service man has been mount twice to help us submit all the information Sears (Cinch) requires. Today they tell us they will cover 4% of the invoice! TERRIBLE! TERRIBLE customer service. TERRIBLE coverage in terms of service and work. DISHONEST and will not HONOR their terms and conditions. Warning..do NOT waste your money with this company!!

Clifford was great

Clifford was great! Very knowledgeable. Estimated to replace a 35.00 light fixture was 1200.00 dollars. Come on Sears. We could replace the refrigerator for that. We aren’t doing it. Just out of reality price. Incredibly bad design on light fixture and ice make(didn’t even get an estimate for ice maker.)

Want show up for scheduled appointments

Waited 7 days for a scheduled appointment and then they technician no showed us. My wife had to take of work to be onsite when the technician arrived. This repair was scheduled through our home warranty service. Poor service and didn’t even have enough decency to call or follow up the next day. Doesn’t get any worse than this and this was for an AC repair we had been without for over a week!!! Don’t waste your time scheduling with Sears’s because they could care less

Not the service they say!

1. 24/7 service is not correct. 2. The address was messed up by someone or something and they canceled my tech an hour later because our area the tech was done. 3. Appointment was pushed past the original schedule of 8-12. 4. the tech didn't have the part on his truck. A small evap fan. 5. No way to talk to a human to see what was going on. 6. The cost of the part was ridiculous and the labor way over priced. Removed part in 15 minutes watching utube!

LG Refrigerator – Out of Service Since May 30, 2026

My LG refrigerator has been out of service since **May 30, 2026**, and Sears Home Services has still failed to repair it despite having the required parts at my home. **Timeline:** * **May 30:** Initial service request. * **June 2:** Technician diagnosed the issue and ordered parts. * **June 5:** Parts delivered. * **June 17:** Follow-up visit; another part ordered. * **June 25:** Additional part delivered. * **July 1:** Sears canceled my appointment, incorrectly claiming the part had not arrived. * **July 13:** Sears canceled AGAIN for the same incorrect reason, despite my confirming the part was physically at my home. * **July 28:** Sears canceled a THIRD time, claiming I was not home. I received no call and no technician came to my address. * **August 10:** I discovered the technician photographed wrong address, claiming I was not home. My service address is on file yet the technician went to the WRONG HOUSE and apparently never called me. Despite Sears' mistake, I am being told to simply reschedule again. My household includes **two young toddlers and two elderly family members**. We have been without a working refrigerator for over two months, making it extremely difficult to safely store milk, fresh food and other perishables. This is a pattern of service failures, not an isolated mistake. Sears repeatedly canceled appointments based on incorrect information and then sent a technician to the wrong address while documenting that I was unavailable. **Requested Resolution:** Sears must immediately escalate this case, send a qualified technician to the **correct address**, call before arrival, and complete the repair without another cancellation. If Sears cannot promptly repair the refrigerator, I request **replacement, reimbursement, or another remedy available under my service agreement**. After more than two months and repeated Sears errors, simply telling me to "reschedule" is unacceptable.

Five star review …

Bob was very very knowledgeable about fixing the washing machine problem. Great job.

10/10 recommend

Very nice, very knowledgeable technician!

Very professional and competent

Friendly and knowledgeable service…

Friendly and knowledgeable service throughout the process by Kenny

Very experienced

Very experienced, knowledgeable, professional & transparent

They did an outstanding job they were…

They did an outstanding job they were on time and with a reasonable amount of time the issue was identified and fixed

Dryer repair service

Vincent spent a good enough of time to go through the issue and provided me with options for the fix. The issue was fixed at the end and I'm satisfied with the service provided.

Super helpful and knowledgeable

Super helpful and knowledgeable, appreciate his help!!

Great appliance service

John arrived when expected and fixed our dryer quickly and with minimum fuss.

Very knowledgeable and professional.

Very knowledgeable and professional. Understood the issue and it is now resolved.

2 appointments nobody ever showed up

2 appointments nobody ever showed up. So if these guys are billing as they did they are fraud. Have another appointment Monday. If someone doesn't show I'll be sui g for a refund of my $1200 warranty.

Quick and efficient

Theives

I would give no stars if I could. I paid 129.00 plus tax for him to walk in and out of my house. He never touched my oven didn't look at it just said it's the control board and gave us a "updated part number" that still doesn't fit my oven. I want a refund but you cant talk to a human at this place to express your concerns so I am filing with the BBB.

You didn't fix the leak the dishwasher…

You didn't fix the leak the dishwasher is still leaking

Got me back up and running

Got me back up and running! We always take things for granted like having a washer & dryer don’t realize it until it’s not working! Thanks for showing up and doing a great job !