Sears Home Services (searshomeservices.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-11.
Corey was absolutely great! He was professional, friendly, and took the time to explain everything clearly. He quickly diagnosed the problem with my refrigerator and made the whole experience stress-free. I truly appreciate his excellent service and highly recommend him.
Although the company offered good communication in the days leading to the scheduled appointment, they cancelled via text at the time they were supposed to arrive. The appointment was even confirmed by the company that morning. The offered reschedule appointment was 6 days away. All texts, chats, and phone numbers lead to virtual assistants only. You cannot speak to a live person. VERY DISAPPOINTED!
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Horrendous service that you pay extra for, on top of the product cost. DO NOT buy this, and look for other 3rd party options.
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Service Technician Terrace used several times prior and have no complaints. Does what he said he would do. You can trust what he says.
Thank you for the 4-star review, Kenneth! We're glad to hear that Terrace consistently provides trustworthy and reliable service.
Benny was professional, courteous, and charismatic when he arrived. He explained the problem our fridge was having and gave his honest recommendation. Helped tidy up after the work was done too.
Thank you for the 5-star review, Austin! We're glad to hear Benny was professional, courteous, and charismatic, and that he provided honest recommendations and helped tidy up after the work.
Getting An appt that wouldn’t be cancelled was difficult. I made 3 appts over 6 weeks and each one was cancelled before noon. Finally I found a live person to chat with who set up an appointment that was kept. F for scheduling. The technition that did the work was excellent. A for live employees. Your AI is horrible.
Thank you for your feedback, Scott. We apologize for the scheduling difficulties, and we're glad the technician provided excellent service once the appointment was kept.
Trevor the tech was great! But Sears in a whole was not. No way to contact anyone. Had 3 appointments to fix the compressor and no one showed 2 times. And would have the 3rd if I had not called the guy who took the payment and seen if he could make sure payment was reported. Even though our home warranty paid $2284.00 before the first appointment. And we paid 780$ before the second one. Which paid the claim in full. And they still no showed. The appointment showed him arriving at 9am it keep moving till 8:40 at night and moved till next week. No one called us nothing. Again if I had not called the guy who took the payment. Which is the only person you can reach. The service guy would have no showed again. He would have not know about the appointment. So they had over 3k in choice home warranty and our money. But didn't care we where without Ac for almost a month. The first appointment was July 21st his first missed appointment was that following Thursday. I could not even get a live agent in the chat. Absolutely NO CUSTOMER SERVICE!
We apologize for the trouble you've faced, Angela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Thank you for the 5-star review, Russell! We're glad to hear Shane was knowledgeable and efficient.
Bob did an excellent job replacing my range hood exhaust fan. His workmanship was meticulous, and he took great care to ensure nothing in my home was damaged. Truly professional service.
Thank you for the 5-star review! We're glad to hear Bob provided meticulous workmanship and professional service while replacing your range hood exhaust fan.
Thank you for the 5-star review, Nicholas! We're glad to hear our team was professional and technical.
He was knowledgeable, helpful and very pleasant.
Thank you for the 5-star review! We're glad to hear our technician was knowledgeable, helpful, and pleasant.
The repairman was an expert at his work as well as very helpful and thorough.
Thank you for the 5-star review, Jonathan and Waby! We're glad to hear our repairman was an expert, helpful, and thorough.
Tech was honest and upfront however not happy that your techs do not work on zoned systems
Thank you for the 5-star review, Paul! We're glad to hear our tech was honest and upfront, and we apologize for any inconvenience regarding zoned systems.
Ken was very knowledgeable and quick with the repair work
Personable gentleman. Went beyond by unloading freezer food and then repacking it. Freezer was in tight spot in kitchen and he managed to pull it out and get behind it. Great job!
Thank you for the 5-star review, Carol! We're glad to hear our technician went above and beyond by helping with your freezer and managing the tight spot in your kitchen.
Sal was excellent. He was personable and communicated well what the issues were and what he needed to do to order new parts twice due to damaged parts that were sent from the warehouse. I was very pleased with his work!
Thank you for the 5-star review, Stephen! We're glad to hear Sal was excellent, personable, and communicated well throughout the process despite the challenges with the parts.
Call to make an appointment for a repair service. The time window was from 7 in the morning. Till 6 at night, never showed made another appointment. The next day, same thing never showed made another appointment a couple days later, same thing never showed they're AI answering service. I apologized. That means nothing to me. You cannot get a live person on the horn. Sears is going downhill quickly.The ship is almost sunk.Don't waste your time calling them.You will be very disappointed
We apologize for the trouble you've faced, Tom. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
The repair work was done as needed. However, there was disconnect between the warranty company and the repair company. I also asked for humidifier repair but they said it won’t be repaired by them. One think to point out is that the technicians are supposed to wear the shoes cover when in the house but they just walked in with shoes on.
Thank you for your feedback, Priyank. We're glad the repair work was completed, and we apologize for the communication issues and oversight regarding the shoe covers.
He was polite and knew what the problem was immediately. Although he did not have the part with him, he still made sure that we were doing the correct things.
Thank you for the 5-star review, Jody! We're glad to hear our technician was polite, knowledgeable, and ensured you were on the right track despite not having the part on hand.
David has Great customer service, and knowledgeable about job
Thank you for the 5-star review! We're glad to hear David provided great customer service and was knowledgeable about the job.
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