Sears Home Services (searshomeservices.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-11.
Scott was definitely on the ball, he was amazing and did everything that was needed to be done to get my repair taken care of, he was prompt, & (HE) always kept in touch with me on what was going on, and when he was on his way, SCOTT is an outstanding employee if you had a 10 star program, he would be 10 stars.
With that said your AI communication with your customers is horrible. Anytime I would need to get a hold of somebody with Sears Repair service it was impossible if it had not been for Scott I would’ve dropped my warranty program and found somebody else. He is the only one that saved you from me dropping you.
I work with customers every single day on the phone and I have to coordinate drivers with customers. I always keep in contact with the customers and the drivers to make the Customer experience as easy as possible. In the end the technician is the last one to see the customer face-to-face. Scott did an amazing job !
But again your communication with your customers is horrible. Worst experience I’ve ever had on a Repair as far as Customer Service goes.
This company is a complete fraud. Their window for repair is literally ALL day 8-5. I have now used 16hours of vacation and 8hrs of personal time wasted! This company says they are coming. The AI assistant calls to give you a window of time, and boom a few hours prior another AI text comes saying they can NOT make it. However, on their website it requests 24hour notice if you the consumer cancel. Good luck calling and actually getting a person.
Jason, the technician on the service call to repair my dishwasher was very professional and knowledgeable. He diagnosed the issue, ordered replacement parts, and then returned the following week to install the replacement part and complete the repair.All in all from beginning to end the repair was done in a timely manner and the communication along the way thorough and appropriate.
We waited all day for a technician to get here with an 8am-12pm window that was delayed every 2 hours until he finally showed up at 5pm the technician was here maybe 30min replaced the belt and left
i got on the mower and the belt broke again
i called sears back and I got an AI person to tell me there was no available technicians to schedule another appointment
tell me what I should do? or better yet what would you do?
i spent $240 and the problem is still there
Reply from Sears Home Services2026-08-03
We apologize for the trouble you've faced, Jay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Hello, speaking with my warranty company Choice home warranty company. They said that you all never sent them photos etc regarding the evaluation that your technician Collin did at my home and will note approve until you all reach out to them. Please respond.
Reply from Sears Home Services2026-08-04
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
This is not a good service company. They do not have real person to help on like like customer care and they never give you response of your email. They do not care about customer preference and do whatever AI wanted them to do...even though their own service tech is accepting that they have very bad AI customer assistance and they do not have control over it.
Reply from Sears Home Services2026-08-04
We apologize for the trouble you've faced, Chirag. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Jorge was absolutely outstanding! He was professional, punctual, incredibly thorough, and took the time to explain everything in a way that was easy to understand. He didn’t rush through the appointment and instead, he carefully inspected everything, answered all of my questions, and made sure I felt confident about the condition of my HVAC system and the recommended next steps. It’s rare to find someone who is both highly knowledgeable and genuinely cares about educating the customer. I truly appreciated his honesty, attention to detail, and timely service. Highly recommend!
Reply from Sears Home Services2026-08-03
Thank you for the 5-star review, Jessica! We're glad to hear Jorge was professional, thorough, and attentive in explaining everything about your HVAC system, and that you appreciated his honesty and service.
Corry was very professional and made me sure the Internet was working properly and I knew how to use it. He made sure all of ours devices were connected to it and cleaned up afterwards. A+++ service
Reply from Sears Home Services2026-08-03
Thank you for the 5-star review, William! We're glad to hear Corry was professional and thorough in ensuring your Internet and devices were properly set up.
Ask for Vilmore to service your appliances covered by Sears warranty.
After waiting almost 2 months, Vilmore appeared at our home. He knew exactly what to do and proceeded to replace a burnt motherboard and thermostat unit. He was extremely careful and did all the replacement expertly. He explained everything that he did.
Vilmore is a shine star for Sears Services. He made us finally glad that we have the Sears Service Warranty ( never thought I would say that)
Thank you Vilmore W. Blessings to your family.
Reply from Sears Home Services2026-08-01
Thank you for the 5-star review, Stan! We're glad to hear Vilmore expertly handled the repairs and made your experience with our service warranty worthwhile.
Extremely disappointing. Absolute total chaos in scheduling. I was given a nine hour window on an appointment 5 days out, with the a promise of a two hour window prior to the day of the appointment. The two hour window never happened. I called the support number that morning and got an AI machine that immediately dropped my call. This happened twice. I finally got am email saying my technician would be arriving at 1127, no one came, I got another email saying arrival at 2:42 pm, no one came. At 3:30 a repair man came! I was told the technician had no input or control over his schedule. He then told me it would cost almost a 1000 dollars to replace the ice-maker and left. I lost an entire day waiting and wondering. Sears Home Services is not worth the wait.
Reply from Sears Home Services2026-08-03
We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Someone was supposed to be here at 2:20 but didn’t show up until 4:30. I tried to get updates on the link but it kept saying the same time. I tried calling and it just connected me to an AI agent who said I couldn’t be connected to a live agent. The tech.said that he was down the street sitting in his car for over an hour and said he couldn’t come until it indicated on his program that he finished his last job.
Reply from Sears Home Services2026-08-03
We apologize for the trouble you've faced, Kathleen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
The technician was very rude ..and informed me that he would call when he was on the way to clear the area .I had to run a quick errand when I returned the service vehicle was parked in my drive way and informed me that he could not work in the messy area..I explained to him that my husband has passed away a little over a year ago and I was trying to get my life together..he said well the last time I saw a young man here and I'm not trying to tell you how to parent but maybe ask him to help as if he knew what people do in my house. He also made the statement "since I am not a paying customer" I laughed and he asked why are you laughing..he said well I don't need your payment or anything."I feel very hurt and disrespected by the way the technician treated me and my family.
Reply from Sears Home Services2026-08-03
We're really sorry to hear about your experience, Moni. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
James S was professional and did a complete check of our machine. He removed the front of the macine and checked the pump. He ran a complete cycle to make sure there was no further water leaking. He educated us on the drainage tube and filter and how to care for them.
Reply from Sears Home Services2026-08-02
Thank you for the 5-star review, Barb! We're glad to hear James was professional, thorough, and informative in checking your machine and educating you on its maintenance.
Almost a month, 1st tech did nothing. Washer still had same problems.
Reply from Sears Home Services2026-08-03
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
