Sears Home Services (searshomeservices.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-11.
The Technician was very kind, professional and totally cleaned up every thing from the job. Excellent representative for your company.
Thank you for the 5-star review, Edward! We're glad to hear our technician was kind, professional, and thorough in cleaning up after the job.
Thank you for the 5-star review! We're glad to hear you appreciated the great communication.
The techs were great but not so for the 3 reschedules that I had to do to get the job done. Not techs fault but the company for not having enough service techs to complete in timely manner.
Thank you for the 5-star review, Tj! We apologize for the inconvenience caused by the rescheduling and appreciate your understanding of the situation.
The WORST EVER! I'd signed up for the Sears Home Service warranty about 2 months ago after having Sears service come out for washer repair. We needed dryer repair July 14 and could not safely use dryer until fixed. Repairman came out July 15 (good so far, but wait) and diagnosed some parts needed. The parts were delivered a few days later, and he returned the next week but found that two more parts were needed to complete the repair. The parts arrived two days later, and I used the online tool to update the return appointment to Monday, July 27. Monday came. I hadn't heard anything by about 1 p.m., so checked the web tool only to find the appointment had been moved without notice to AUGUST 3! I called and got stuck in AI HELL. Asked AI agent for a human and "she" said "Let me be direct. There is no live agent on this line." Asked again. Same response, but louder. No way to find out why the appt was moved at all. I found a customer service number that went to a whole other company, which transferred me to another (human) who then said she wasn't the right person and promised to send me to another human, but instead put me back in to the dead-end evil AI agent loop. Best I could do there was move the August 3 appt to July 31. I check again today (July 30), and the system has now moved my appt AGAIN to Aug. 6 with NO NOTICE or explanation. Back to the same series of dead-end calling . . . . AND MISERY with this GARBAGE company. #No customer service. #AI Hell.
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
I haven't had a washer in over three weeks. I had a guy come out the first week, he looked at it for 10 minutes and said it was the belt. Ordered it, a week later came and put it in. 20 minutes after he was running it, and left, it was literally smoking. Can't call or talk to anyone because of the AI person, which I want to clarify is an absolutely AWFUL system that needs removed and needs real people. So then, the next week had a guy come back in and said it was the pump. Ordered the pump, asked me when I wanted it to be installed. So, I gave him a day I didn't have to work. 5 minutes after he left, I get a text for the WRONG date. Like how does that even happen? So, flash forward to now, I have to work, so I put in the comments like don't come till this time or asking the AI to change the time to later, or the day I was supposed to, and told there is nothing available. Absolutely ridiculous, do not recommend for the NE Ohio Area. Not worth your time. Not to mention 300$ in labor fees for it to not be fixed!!
We apologize for the trouble you've faced, Lillian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Phillip was very polite and respectful, he asked permission prior to entering my home and was able to fix my oven within 30 minutes!
Thank you for the 5-star review, Tom! We're glad to hear Phillip was polite, respectful, and efficient in fixing your oven.
Jose was friendly and explained everything that was happening.
Thank you for the 5-star review, Sammie! We're glad to hear Jose was friendly and thorough in explaining everything.
My washing machine was out since November I had a Sears technician come out December February May and April my washing machine is still not repaired it was deemed unrepairable and they were supposed to go through my warranty American home shield . I was told from the technician that they was going to email American home shield and let them know the status of my washing machine as of today that has not been done.
We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
If I could do a negative number I would. The issue is with my hvac system and you sent Someone that knows nothing about hvac. Said our freon was low but had no freon to fill it. He had none of the tools needed and had to borrow my husband's tools. Very upset, aggravated, frustrated doesn't even cover it!!
We apologize for the trouble you've faced, Angie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Yes, Thank you for your letting me know you are on your way. I was really happy to see my inside fridge light working. Not dark anymore. You got my fridge and freezer working. Haven’t yet tried the ice maker. Only been 24 hours. Thanks again.
Thank you for the 5-star review, Juliet! We're glad to hear you're happy with your fridge and freezer working again, and we hope the ice maker works well too.
He was extremely knowledgeable and very thorough with his work. He was very personable and did a great job of explaining the problems and what was done to fix them.
Thank you for the 5-star review, Karri! We're glad to hear our technician was knowledgeable, thorough, and personable, and that he clearly explained the issues and solutions.
The repairman were very professional, they did they work .and they were very nice and friendly . I appreciate everything , they answered all of my questions.
Thank you for the 5-star review, Ralph! We're glad to hear our repairmen were professional, friendly, and answered all your questions.
The technician did a great job on an appliance he was unfamiliar with. I’m very happy with his work.
Thank you for the 5-star review, Todd! We're glad to hear our technician did a great job and that you're happy with the work.
RepairTechnician Junny is an excellent tech, he analyses and repairs with confidence of his job. He is excellent with customer service communication and follow-up as well as offering tips for best operation of the appliance. We found him to be punctual, honest and knowledgeable. Great service by Junny!
Thank you for the 5-star review! We're glad to hear Junny's expertise, punctuality, and excellent customer service made a positive impact during your repair.
This technician had o idea what he was talking about. He told me that when I wash delicate clothes, I should put towels in with those clothes. He also told me that I cannot wash a small amount of clothes at any time. Also I should count how many pieces of clothes. I'm washing at a time. My mom said, come on. As he was getting ready to leave, I was putting in some sheets. To be washed, I asked him if he would like to look at how I was setting the dials on the washer a.nd he said, no, he didn't want to look. He had other people to go take care of and he just left. I'm washing my sheets right now. And when the washing machine starts to Bang, again, we are going to be able to tape that sound, and I will play it back for Sears tomorrow morning, when I call them. I am very, very unhappy.
We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
The technician was extremely helpful and knowledgeable along with his professionalism.
Thank you for the 5-star review, Jason! We're glad to hear our technician was helpful, knowledgeable, and professional.
Technician was polite and on time quick repair
Joseph was quite experienced in our refrigerator and answered many questions I had. We would welcome Joseph and recommend him any time.
Thank you for the 5-star review! We're glad to hear Joseph's expertise and helpfulness made a positive impression, and we appreciate your recommendation.
Great service. Explained what was wrong and what caused it. He didn’t have what he needed to fix it because his normal work truck had broken down and he even called another associate to see if he was in the nearby area to see if they had the parts. I was thoroughly impressed by that. He want able to get the parts but he told me he’d be back first thing in the morning with the parts and the job would take about 5 minutes. Excellent service my guy!!
Thank you for the 5-star review! We're glad to hear you were impressed with the service and the technician's efforts to resolve the issue promptly.
202 reviews matching