Sears Home Services

Great tech!

The tech that came to my house was very nice and attentive.

Stay away!! Warranties without coverage & horrible customer service

Stay away!!! They sold us their Whole Home Plan 2 years ago but when we needed to use the warranty it turned out that our actual coverage covers appliances only because they "do not have any other plan in the area as there are no service providers" they could hire. So, we were left on our own to do the repair. Their "Customer service" and "Repair Care dept" have been playing ping pong with us for more than 3 weeks now and do not process the existing, per their own agents, 25% reimbursement for not covered appliances and systems. Customer service is horrible and not helpful at all - keep promising that they "will send an email within 24 to 48 hours" or "a supervisor will call within 3 to 4 hours" and nothing happens. Dreadful experience and a waste of money which they keep for non-existing services for more than 2 years now.

The technician was professional and…

The technician was professional and friendly. He diagnosed the problem and resolved the issue very timely.

Honest person

Great service!!

Tech arrived on time, was training another tech BOTH were very nice, fixed my problem quickly, and showed me how to work a couple of features in my refrigerator that I wasn't familiar with.

Be Cautious-Service order 14009301

I am extremely disappointed with Sears Home Services. My dishwasher was not draining, so I scheduled a service appointment. The first technician spent only a few minutes looking at it, claimed that the drain hose was "not in the right position," did absolutely nothing to fix the problem, and still charged me $139. The dishwasher was left in exactly the same condition, with the water still sitting inside. When I called back because the problem was never resolved, Sears sent a second technician. This time, I was told that the control panel needed to be replaced at a cost of nearly $650. How does the diagnosis go from a misplaced hose to an expensive control panel replacement without anyone actually fixing or properly troubleshooting the issue? This experience feels like a complete waste of time and money. I paid for a service call and received no repair, no solution, and two completely different diagnoses. It raises serious concerns about the competence of the technicians and whether Sears is more interested in selling expensive repairs than providing honest service. I expected professional troubleshooting and reliable service from a company with Sears' reputation. Instead, I feel ripped off. I will not be using Sears Home Services again, and I would strongly caution others to seek a second opinion before agreeing to any costly repairs they recommend.

Carl was great and got the job done…

Carl was great and got the job done quickly!

I am sad I can't give less than one…

I am sad I can't give less than one star. Had an AI call and push out the appointment (the day of) four times and then I got an unrelated text pushing it out a week. A week later, got a tracker telling me the tech would be there between 2:57 and 4:11pm, which is oddly specific, and that the tech had two stops on the way, one in Miami, and on in Dallas. I live in Austin. Wow. Then I got an AI call from these yahoo asking me if my name was Dorise and if I was ready for my new stove (I am male, and was waiting for an AC repair, in Texas, in 100 degree weather). I called every line ever associated with Sears. All AI and stupid AI at that. Even their Chat line is AI and only gives you four options to reply. You can't even type a new question. Just got another notice saying the appointment is now 6:08pm on a Friday. I wish I knew how to force choke someone across the country. EDIT: Their reply below is an AI number tree. LOL

Sears Home Services is not legitimate

Sears Home Services does nor deserve even one star. They call you first to find out about your appliance problem, i.e. what is wrong with it. The tecnician check the model and serial number of our refrigrator and said tomorrow is Sundayand we are closed. I get the part and come back on Tuesday to fix it. He charged me $129.00 diagnostic fee. He did not show up on Tuesday, when I called the next day, they schedualed another visit and a new technician showed up to help. I asked him whether he would charge me $129.00 for his services which he said yes. I try to call them but there is no customer services. You talk to a AI computer generated voice name Samanta. I emailed them, they refered me to call the number in their webside which is the AI generated voice Samanta. You cannot talk to a live person. They took my money and run.

Service rescheduling

Generally, I have had positive results with my service warranty and repairs. Unfortunately this time has not been the case. I have had to have a second call to repair my Samsung Refrigerator ice-maker. During this second visit, they had to order a new ice maker to install and scheduled my new appointment the following week. The parts arrived quickly, but my appointment was canceled and rescheduled. This has happened 3 times now...still no ice maker installed. I don't find this as the "fault" of the technician, your AI customer service stated that due to staffing issue they had to reschedule again today. This is the worse service I have ever received from Sears and will likely NOT renew my service warranty with them going forward unless this is resolved in a more efficient manner.

Game players

My 94 year old grandmother has assurant (another complaint I have filed) we have had 3 different companies make appointments to come fix a dryer(bad timer not rocket science) and after all day if not showing up (Sears being the 4th time) they decided to reschedule. So should be interesting to see how many times they reschedule. Probably just taking advantage of her due to her age but hey, maybe wrong? I’d like to think they would actually come and do what they are supposed to do and fix the dryer. Until than my reviews of them(anywhere I can post them) will remain negative.

The technician ( Rafaal) did an…

The technician ( Rafaal) did an excellent job fixing my dryer. He arrived on time, quickly identified the problem, and completed the repair efficiently. professional, courteous, and explained everything clearly. My dryer is working perfectly again. I highly recommend his service and would definitely request him for any problem with my appliance.

I loved being able to schedule an…

I loved being able to schedule an appointment on line The technician showed up on time and was very personable. He quickly diagnosed the problem with the dryer and had it fixed very quickly.

Have an actual human talking to people.

Have an actual human talking to people. I gave this rating because of the multiple times I reached out and only found phone numbers to AI call services. On the other hand I would give it 5 if it was only based on interaction with John. John was helpful with communicating what is wrong and and what needs to be fixed. He was able to explain what was covered and what wasn't. He was also friendly to talk to and felt at peace with talking to him

The techician was great!

The techician was great. Quick in finding the issue, sharing the information and quote for repair. He was professional and courteous. The only reason I am not giving five stars is because the the repair price quote. Working in the service industry myself I get it, but the price was too much.

High-quality professional

Chris was very professional. He listened to my concerns and checked everything thoroughly. Fortunately there was no need for part replacement at this time.

Horrible customer service he didn't do…

Horrible customer service he didn't do a full check on my washer he just said what i told him and gave me a price of 1100 dollars and said just go buy a new one

Our technician was very knowledgeable…

Our technician was very knowledgeable about the issues I was experiencing with my AC unit. She inspected it thoroughly and found the solution needed.

He always gives great service

He was very thorough and asked question…

He was very thorough and asked question love him