Service rescheduling
Generally, I have had positive results with my service warranty and repairs. Unfortunately this time has not been the case. I have had to have a second call to repair my Samsung Refrigerator ice-maker. During this second visit, they had to order a new ice maker to install and scheduled my new appointment the following week. The parts arrived quickly, but my appointment was canceled and rescheduled. This has happened 3 times now...still no ice maker installed. I don't find this as the "fault" of the technician, your AI customer service stated that due to staffing issue they had to reschedule again today. This is the worse service I have ever received from Sears and will likely NOT renew my service warranty with them going forward unless this is resolved in a more efficient manner.