Awesome technician
Reply from Sears Home Services2026-08-06
Thank you for the 5-star review, Deana! We're glad to hear you had an awesome experience with our technician.
About Sears Home Services
Data updated- Website
- searshomeservices.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 87% (52/60)
Do you own Sears Home Services? Claim this profile for free and start replying to reviews.
Is Sears Home Services legit?
Sears Home Services (searshomeservices.com) has a 3.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-11.
What people say
The wait was too long
The wait was too long. It has happened several times before.
Reply from Sears Home Services2026-08-06
We apologize for the repeated long wait times, Lloyd. Thank you for your feedback, and we appreciate your patience.
He was friendly and thorough
He was friendly and thorough, excellent.
Reply from Sears Home Services2026-08-06
Thank you for the 5-star review, Stan! We're glad to hear our technician was friendly and thorough.
Great technician
Great technician. Great Service.
Reply from Sears Home Services2026-08-06
Thank you for the 5-star review, Michael! We're glad to hear you received great service from our technician.
We are given an appointment and time again and again
We are given an appointment and time window which keeps changing over the day. Eventually appointment is rescheduled for a different day. Again, waiting all day for it to be rescheduled. How many days are we to wait around only to be rescheduled? I have gone to their Facebook page and apparently, we are just one of many with the same problem. Still waiting. Parts have been here for weeks waiting for tech to install.
Reply from Sears Home Services2026-08-06
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Roy was very professional
Roy was very professional . My wife really enjoyed working with Roy to get our washer repaired .
Reply from Sears Home Services2026-08-06
Thank you for the 5-star review, Kent! We're glad to hear Roy was professional and that your wife enjoyed working with him to get your washer repaired.
The company is not doing well it took 7…
The company is not doing well it took 7 days and 2 cancelation be fore I could do laundry. When you can’t talk to a real person it AI does not sulve a problem
Reply from Sears Home Services2026-08-06
Thank you for your feedback, Brock. We're sorry to hear about the delays and communication issues, and we appreciate your patience.
Very understanding and helpful super…
Very understanding and helpful super nice as well.
Reply from Sears Home Services2026-08-06
Thank you for the 5-star review, Jaly! We're glad to hear our team was understanding, helpful, and super nice.
Terrible AI Service
The company only uses AI to schedule services. I had a dishwasher spring repair that was scheduled 1 month out. 1 week before appointment, they pushed back another month because the part would not be there in time. Part was delivered the day before scheduled appointment, but they still pushed it back 1 month. Now, here we are the day of the appointment, and they say they can not make it, next appointment is 1 month. I am paying way more waiting on them to fix issues when they make you wait 3 months for a repair and collect service fees. Terrible business and service. Should be investigated for fraud to consumers!
Reply from Sears Home Services2026-08-06
We're really sorry to hear about your experience, Justin. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
The technician was outstanding
The technician was outstanding. Very friendly and informative.
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Gay! We're glad to hear our technician was outstanding, friendly, and informative.
Very professional and personable and…
Very professional and personable and assisted with detailed information
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Lisa! We're glad to hear our team was professional, personable, and provided detailed information.
The service technician was prompt
The service technician was prompt, polite and efficient.
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Mary! We're glad to hear our service technician was prompt, polite, and efficient.
Great personality and prompt
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Joshua! We're glad to hear our team member had a great personality and was prompt.
Fantastic AC service experience—Matthew did an excellent job!
Matthew was thorough, professional, and took the time to clearly explain everything. I really appreciated his recommendations for keeping my AC running efficiently. Even though dealing with an AC issue isn't pleasant, he made the entire service experience smooth and stress-free. Excellent service! A+!
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review! We're glad to hear Matthew was thorough, professional, and made your AC service experience smooth and stress-free with his clear explanations and recommendations.
The technician knows his job and…
The technician knows his job and explains as he goes through the process. He is very professional. He is truly appreciated.
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Sheldon! We're glad to hear our technician was knowledgeable, professional, and informative throughout the process.
Repair Man was very courteous
Repair Man was very courteous, respectful and understanding
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Joann! We're glad to hear our repair man was courteous, respectful, and understanding.
Very pleased
Kevin was professional and knowledgeable. We enjoyed talking with him. Mr. and Mrs. Douglas
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Monique! We're glad to hear Kevin was professional and knowledgeable, and that you enjoyed your interaction with him.
Robert is stellar!
If it wasn't for Robert, I would have given up on Sears all together! He is the most patient and determine person I've ever seen in trying to get something fixed. Not being able to get the right part to fix my refrigerator, is the only reason we decided nothing else could be done. Thank you Robert for all your attempts and getting this fixed. If Sears or Amazon we're able to send the correct part or an appropriate part, then I'm sure you would have been able to get it working. My dog Marlo is going to miss your visits! But there's always Sunday dinners! Take care.
Reply from Sears Home Services2026-08-05
Thank you for the 5-star review, Kaye! We're glad to hear Robert's patience and determination made a positive impact, and we appreciate your understanding regarding the part issue.
Unsuccessful repair
The part ordered was after market and did not work properly. Therefore, the repair was unsuccessful. After contacting another company, the issue was diagnosed and the proper OEM part was sourced and fixed the issue. All within the same day. I would like a refund and return the after market part.
Reply from Sears Home Services2026-08-06
We apologize for the trouble you've faced, Marli. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Service call was to diagnose dishwasher leak
Service call was to diagnose a suspected leak in my dishwasher. When Henry couldn’t find anything wrong there, he found the true source of the leak was the water inlet for my refrigerator. After discussing options we set up an appointment to get the repairs completed. Henry was beyond helpful and professional.