Sears Home Services

Totally unacceptable

Totally unacceptable. Cannot get a person and AI is useless on this service. I had an agent out, and they could not get the part, so they scheduled a replacement for a microwave. The replacement is wrong. I have an installed microwave, and they have specified a countertop.

Sears Home Services – Extremely Disappointing Experience

We paid Sears Home Services $612.32 (Receipt #1059-6616, Order #13776742) on May 30, 2026 for diagnosis and repair of a refrigerator. A technician came out, diagnosed the issue, ordered a part, and returned on June 11 to replace the damper. The exact same problem continues — the fruit/vegetable and meat storage drawers are still freezing. When we requested a return visit, the service technician on a call ahead of arrival time told us the 30-day warranty had expired and that there was nothing they could do. No one informed us of this short warranty window at the time of service, and more importantly, the original repair never fixed the problem they diagnosed and charged us for. We have tried multiple phone numbers and were only able to reach AI chatbots and automated systems. When we asked to speak with a live agent or manager, we were repeatedly told that is not possible. At this point we feel we were scammed out of $612. It feels like a racket — we were taken advantage of with a repair that did not work, and we continue to be taken advantage of by a system that refuses to let us speak to an actual person who can address the problem. There appears to be no real way to escalate this issue or get meaningful help. This has been a very frustrating and disappointing experience. We cannot recommend Sears Home Services based on how this was handled.

Get the job done

Excellent Service Experiencing

The technician was on time, pleasant, knowledgeable, efficient. He explained what we can do to avoid the same issue. 10/10

He was kind and knowledgeable and…

He was kind and knowledgeable and efficient in diagnosing and troubleshooting the issue

Very professional

Very professional, friendly and explained problem in great detail.

TIME CHANGES FRUSTRATING

I was glad to get SEARS for my repair & surprised @ the good communications via Emails! However, my times Kept changing during the day & went into evening & had to keep checking my messages in case they canceled also & got frustrated as waited all day. Hunter was very patient w/my many questions & explained what he was doing & why as he checked the AC. Hoping that the repair keeps it operating tho as it is an OLDER UNIT?

Technicians were great

Technicians were great, arrived early, worked quickly to resolve the problems, and were very friendly. Professional service with charm, we loved it. Thanks

Very disappointing experience

Very disappointing experience. The technician arrived in a personal vehicle with only a small tool bag and didn’t even have a ladder—I had to provide my own. After taking a few pictures, they told me my claim would “probably be denied” before the inspection was even complete. They also said they couldn’t go into the attic because they would be fired. As a paying Choice Home Warranty customer, I expected a professional inspection with the proper equipment and a thorough evaluation. Instead, the service felt rushed, incomplete, and unprofessional. I am very dissatisfied with both the technician and the overall claims experience.

No issues with technician at all

No issues with technician at all, performed repair timely. The rest of the process was unacceptable, repair was canceled 3 different times, AI communication was extremely frustrating. Also, warning for cancelation of appointment with a service call fee, after Sears canceled repair 3 times was unfair

I have had two different plumbers who…

I have had two different plumbers who couldn’t seem to find me. I’ve had two one order to pump and the one that came today said that’s not what you need you need a plumber and I said well what are you? He said I’m just a dishwasher guy. So I still have the same problem I had after having two service calls and two failed attempts at service calls.

Cannot get a hold of a live agent

Cannot get a hold of a live agent. Multiple trips for the same repair, and they charge you each time. Terrible customer service. I will never use any Sears retail location or service again. This company is headed for bankruptcy. Terrible.

Personable and professional service

Freddie was excellent -- so personable and professional! Would love for him to come back to our home for a future repair.

I scheduled a repair for my fridge

I scheduled a repair for my refrigerator, the technician gave me an estimate on May 13 I agreed to the service and paid over 800$ it it now July 26 and no repair I lost count on how many cancelations and reschedule I have been sent by text msg, I finally got someone on the phone they refused to get me a supervisor claiming the dont have a supervisor because the call center in in India I can't speak to someone in the US I asked for a refund but was told I couldn't get a refund becase I had a pending appointment they sent a technician the next day but he thought it was for a new repair I asked for a supervisor but he said he didn't have one, but I explained to him my situation, he said he would be back the next day to do the repair, nobody ever showed up I have missed work days waiting for technicians that dont show their time windows is 8am to 5pm so I wait all day, they took my money so I can't get a new fridge or new repair I can't speak to anyone, I don't know how sears can get away with this, they keep doing it to people so many people on reddit and online with similar stories, I have been trying to leave a review on the sears home service site but they make that impossible also

My technician wad amazing

My technician wad amazing. Give that man a raise. He was flexible, understanding, and very professional.

George did a great job installing the…

George did a great job installing the replacement parts to make my washer preform better. He is such a nice and respectful young man. Such a pleasant personality. Really cares for his customers and that he is solving their problem.

Very knowledgeable and gave good…

Very knowledgeable and gave good insight.

Service was excellent

Service was excellent. Part was replaced with no issues.

The job was not done right

The job was not done right. Get back to me NOW!!!!

Scammers

Unfortunately, I can’t go any lower SEARS was rude and they gave me a hard time because I had more than one refrigerator. They wrote it up incorrectly so it wouldn’t be covered. It’s in the room with my indoor pool and instead they said it was my back porch. They also claimed it was a freezer and it’s a refrigerator