Sears Home Services

Dave was great

Dave was great, knowledgeable and patient.

Very bad service

I placed a repair order with them, paid my deductible and they charged me twice! When the technician showed up, he stated that the deductible never was paid and refused service! This is the SECOND time that this has happened in 2 months!!! I left them a bad rating after the first time and was called by a gentleman named Mark and was given an apology and was told that if I had anymore problems, give him a call. We'll, I tried to reach him this time to no avail!!

Poor technical expertise and customer relations

Setup diagnostic service for our 5 year old LG refrigerator. The technician showed up in personal vehicle not a service van. No business cards available when asked for one. Technician stated compressor had a "locked rotor". Our LG refrigerator utilizes a linear type compressor which has no rotor. The technician also stated that the evaporator had a refrigerant leak WITHOUT installing a tap port and checking pressures. By the time the technician put a repair estimate together based on assumptions, it was more than the fridge was worth. Very displeased with the technical expertise.

Professionalism of the technician.

Kenneth was very polite

Kenneth was very polite, kind, and professional, also he had a good sense of humor. He completed the repairs in no time and he also fixed my icemaker, which was frozen up. I told him it happens all the time and I use a hairdryer to unthaw things. That’s when he said I will fix it for you because you should never use a hairdryer as you could do damage to other parts. That was fine with me It saved me time.. I have been very happy with A&G Service. Absolutely no problems and I’m also very happy with my household warranty and very grateful to have it. Thank and God bless all of you.

I was confident the problem was resolved.

Mr. Smith was a seasoned pro who diagnosed the problem quickly and then took steps to ensure other possible issues that could go wrong were inspected and confirmed to be in working order. I was very confident in his work.

The refrigerator is still doing the…

The refrigerator is still doing the same thing. It is freezing back up and I can't open the drawer.

I would give him ten stars if I could

I would give him ten stars if I could. He is always on time, polite, professional, and most of all, he fixes my stuff! I cannot say enough good things about Augustine. I like the other guys, but Augustine is in a class by himself. Give him a big, fat raise!

5 stars for Tyrone

5 stars for Tyrone . He was very professional and explained everything to me. 0 stars for your AI system. I received over 13 emails, and the day of service alone, I received 4 phone calls. Totally unacceptable. Your system interrupted me as I was trying to work. Just awful.

Technician was very helpful and very…

Technician was very helpful and very knowledgeable.

Jim was courteous and prompt

Jim was courteous and prompt. He quickly determined the source of the problem and fixed it. Jim did a good job.

Absolutely the worst company to “fix”…

Absolutely the worst company to “fix” appliances. They DO NOT fix anything. All they do is take your money and leave you with a broken appliance. I’ve been without a washer for almost 2 months now! I would never recommend this company to anyone!

Unacceptable Service: Nearly a Month Without a Washing Machine & Zero Transparency

Subject / Review Title: Extremely Disappointed: 7-Year Loyal Customer Considering Cancellation Due to Endless Delays Body: I have been a loyal Sears Home Warranty customer for over 7 years, currently maintaining two active accounts (807 N 3rd St, El Cajon, CA 92021 and 1908 Montea St, Santee, CA 92071). Unfortunately, the service I am receiving regarding my recent claim is completely unacceptable. On July 1st, I reported an issue with my washing machine (it was not draining). A technician arrived on July 3rd and diagnosed the problem as a faulty water pump, then placed an order for the replacement part. Since then, I have experienced constant, frustrating delays: Initial appointment: Scheduled for July 14th. First cancellation: On July 13th, I received an email canceling the visit because the part had not arrived, rescheduling to July 22nd. Second cancellation: Rescheduled again to July 29th for the same reason. When I called customer service on Thursday, July 23rd, no one could give me a clear update. I asked for the tracking number for the ordered part to verify its status, but I was told representatives don't have access to that information because "it’s handled by the parts department." It has been nearly a month without a working washing machine and without any real transparency from Sears. Bottom Line: If this issue is not fully resolved during the scheduled visit on July 29th, I will immediately cancel both of my home warranty accounts with Sears and take my business elsewhere. Long-term loyalty should mean better service, not endless excuses.

Quick diagnosis of issue and repair

Quick diagnosis of issue and repair. Great work.

Can I give him a six?

If I could give Michael a 6 (or higher) I would. My dishwasher had a very tricky problem and he fixed it so now it runs perfectly. We are grateful.

great

great job thanks

DO NOT USE OMAHA SEARS APPLIANCE REPAIR.

DO NOT USE SEARS APPLIANCE REPAIR. This has been one of the worst customer service experiences I've ever had. Our refrigerator was working when we called Sears. It was making an intermittent noise, and we wanted to have it repaired before it became a bigger problem. After their technician diagnosed the issue and "fixed" it, our refrigerator completely stopped working. They then ordered three additional parts, which arrived within a few days. Unfortunately, it took almost three weeks for another technician to return and install them. We were told the refrigerator would be cold within 48 hours. More than three days later, it still wasn't working. We have now been without a refrigerator for nearly a month because of Sears Appliance Repair. To make matters worse, their customer service is nonexistent. Their AI phone system makes it impossible to speak with a real person, and despite multiple complaints, not a single person contacted us to apologize, explain what went wrong, or take ownership of this situation. Our home warranty company hired Sears to prevent a minor issue from becoming a major one. Instead, they took a working refrigerator and turned it into one that doesn't work at all. Their website promises dependable and reliable service. That was absolutely not our experience. No one from Sears Appliance Repair will ever service our appliances again. If you need an appliance repaired, I strongly recommend choosing another company that actually cares about its customers' experience.

The technician was very professional…

The technician was very professional and friendly. He was also very knowledgeable.

If I could give zero Stars I would

If I could give zero Stars I would! My home warranty company scheduled services through Sears Home Services on July 13, 2026. The appointments are between 8:00 a.m. -5:00 p.m. a 9 hour window meaning you cannot leave your home for 9 hours. At around noon on the 13th I get a text message saying they don't have enough technicians and we'll have to reschedule my appointment on the 17th of July again between 8:00 and 5:00. I get another call stating it's going to be July 24th. So I go on the website and I'm able to schedule an appointment on July 15th. They confirm the appointment on July 14th, between the hours of 1:00 p.m.- 4:00 p.m. on the 15th I get a phone call stating I could get the service done for free if I would become a member of Sears Home Services or pay $139 for the technician to come to my home. I State I already have a warranty company and wanted to use my own Warranty company for the appointment that was canceled on the 13th and rescheduled for the 24th of July. Sears proceeds to tell me that I can't use my warranty company for this appointment it's only for individuals who agreed to pay out of pocket or become members of Sears Home Services. Now fast forward to today my rescheduled appointment July 24, 2026, I have received no phone call no text message all day at 4:30 I reach out asking what time my technician would be here to repair my air conditioning I'm told they don't have access to the dispatch but the technician would be here today. At 6:30 p.m. I call again and the automated system tells me your appointment needs to be rescheduled. They are the worst company they are trying to steal business from other warranty companies and will not honor their agreement to repair your system outside of Sears. Mind you the temperature had been in the 90s. NEVER DO BUSINESS WITH SEARS HOME SERVICES! THEY ARE TRASH!

I already did a review

I already did a review. Tech was extremely knowledgeable he repaired or adjusted what had to be done. Then he left.