Sears Home Services

Waste of my time quoted me $800 for a…

Waste of my time quoted me $800 for a dryer element and when I questioned him he was a little rough so I feel that I blew a $139 for nothing with Sears I can buy a brand new dryer for less than that I got quoted $250 to do the same exact job that you guys quoted me on $800 you guys are a joke I'll never do business with you again

Great experience!

He was efficient and repaired the issued immediately.

One final point if you have a mini-split system, my experience suggests that Sears Home Warranty may not have an adequate network of technicians with the expertise needed to diagnose and repair these units effectively.

I have been a Sears Home Warranty customer, and my experience has been one of the most frustrating customer service experiences I’ve ever had. I reported that my mini-split air conditioner was not cooling on July 13. As of July 25, my problem still has not been resolved. During that time, Sears has sent four different service companies to my home. I have dealt with no-shows, conflicting diagnoses, and repair attempts that actually left my air conditioner working worse than before. To accommodate these appointments, I have taken five days off work. Between waiting for technicians who never arrived and spending entire days with technicians who failed to fix the problem, I have lost valuable income and time that I can never recover. Ironically, the wages I lost could have paid for a brand-new mini-split system. What makes this even more concerning is that I live in Miami, Florida, where the heat index has exceeded 100 degrees. This is not simply an inconvenience—it is a health and safety issue. Living without a properly functioning air conditioner in these conditions is unacceptable. I have called Sears countless times, followed every instruction, and made myself available for every appointment. I even missed a family reunion that had been planned for months because I stayed home waiting for another service visit, only to be disappointed once again. At this point, I believe Sears should replace the mini-split rather than continue sending different contractors who cannot resolve the issue. Considering the number of service calls, technician visits, and repeated failed repair attempts, replacing the unit would likely cost less than continuing this cycle. I am extremely disappointed with the way this claim has been handled. Customers purchase home warranties for peace of mind, not weeks of delays, repeated missed appointments, lost wages, and unresolved problems. I hope Sears reviews my case and does the right thing by replacing my unit and improving the way it handles customers facing urgent situations. I cannot recommend Sears Home Warranty based on my experience

Worst Service ever

back when this was actually sears and then it was awful and wish I canceled years ago. here is how things went this time 07-13 – Monday I placed the request 07-14 – Tuesday 2:38 – I texted and then spoke to the repair tech on the phone and I informed him of the nature of the issue and sent him a picture of the sticker with the model and serial number. He then told me he would get back to me later that day with a date & time for the service 07-17 – Friday 1:59 – I texted the tech to find out when I will be hearing from him. 2:01 – Tech responds and says "Hi what's the issue with your stove?" I provided the info again and then he said he would get back to me between 6:00-7:00 with a date & time. 7:01 – I sent the tech a text. 7:05 – Tech responded asking if I was available Monday the 20th. 7:23 – Tech responds stating between 10:00 - 2:00 on Monday. 07-20 – Monday 2:01 – I texted the tech asking "Hi, you mentioned between 10 & 2" 2:21 – He responded with "Hi sorry im stuck at a job. I will go there next. I work till 6pm today." – I responded with "I hope it is today. I worked from home today for you to be here. I cannot work from home every day. I then asked him to let me know when he was on the way. – He responds and says “Will do” 4:33 – He tells me it will be one more day as he is waiting on the ignitor. Never mentioned he was waiting on it, just kept telling me he was coming. 07-21 – Tuesday 5:08 – Tech arrived, then sat in his car 5:18 – I texted him asking “I just looked outside, is that you in front of my house” 5:23 – He responded and said "I'm in front of your house” 5:25 – I texted him “Ok. Are you coming in – He then said “Yes:” 5:26 – He then texts saying “I’ll be right in” 5:28 – Walked in and started to work. 6:04 – Tech told me he was done, and left 6:29 – I went downstairs and looked at it, and he forgot to put a part back, I called him to let him know and he said he would be back tomorrow between 10-1 07-22 - Wednesday 12:58 – I sent a text “Hello, yesterday you said between 10-1. It is now 12:58. I am only available till 4:00. I need this completed today. 1:17 – I responded to the tech and asked his ETA and he responded stating his ETA is 3:30 3:22 – Tech arrived, and sat in his car 3:25 – Tech walked in 3:35 – Put in the missing part and left

THE DAYS IT TOOK TO GET SERVICE FOR MY…

THE DAYS IT TOOK TO GET SERVICE FOR MY RANGE FROM THE TIME THAT THE SERVICE WAS ORDERED WAS AWFUL/PITIFUL. THE PART WAS DELIVERED QUICKLY AND IT TOOK QUITE A WHILE TO GET IT INSTALLED.

William is a very nice and informative…

William is a very nice and informative man, worked very hard to find the problem and you can tell he cares about doing a good job for his customers.

The technician was very helpful

The technician was very helpful, and listened to our concerns. Our dryer sounds so much better and we are satisfied!

Technician was knowledgeable and…

Technician was knowledgeable and helpful.

Omar was fantastic

Omar was fantastic. He found the problem which was not obvious at first. He was very thorough and very nice.

Joe was a great Technician

Joe was very knowledgeable, professional and friendly! He was efficient and cleaned up after himself. It was a pleasure to have him as our repairman:)

Johnnny

Johnnny, was excellent!!!! The company as a whole, absolutely horrible. Everything is AI and completely sucks!!! You can't get in touch with anyone and when you do it's a computer. I worked for Sears 25 years, and I do remember when they had the best service you could get. I really don't want to ever use your services again. But if I have to, certainly hope there better than this time!!!!!!!!!!!!

I feel like the issue wasn't resolved

I feel like the issue wasn't resolved. It's nothing against the technician. The technician was very professional and friendly he has a great attitude.

They delivered the wrong dryer.

They delivered the wrong dryer. It states in the description of model door will open from top down. I really needed this and it cost more for correct model. I received a side load from left to right...so difficult for me. NOW...try calling Sears on any one of 6 numbers. Or start a chat...impossible. I am stuck with higher priced model with lesser feature and no way to amend it. Would give negative star if I could

The Tech had to order parts for the…

The Tech had to order parts for the dishwasher but came back & fixed it. My LG Refrigerator is still not fixed. Techs have been here 7 times, replaced all parts (some twice) but still doesn't cool. No one from Sears has contacted me about replacing the refrigerator after having no fridge for over 3 months. Sears, please call me or tell me what number to call you. You have my cell number!

Service was professional and quick.

Marcus did a great job and was very…

Marcus did a great job and was very open and honest about the cost of the dryer repair. He even made some adjustments that made the dryer drum turn smoother. He was very efficient and very friendly. I’d use him again!!

DON'T CALL SEARS UNLESS YOU LOVE BAD AI AND NO SHOWS

I've used Sears for appliance repairs for 20 years but I will never use them again. They switched to AI agents but did not train them adequately so they are worthless. Made an appointment 4 days in advance, got a confirmation and time window via text the night before, then at the time of my appointment I received a text saying they could not come out and offered me an appointment in 2 weeks. Tried to phone but got an AI agent with limited options because my phone was linked to an existing appointment. BORROWED a phone to call and AI said there is no way to speak to a person or leave feedback. THEY MUST THINK PEOPLE ARE STUPID. WHY WOULD I RE-BOOK WITH THEM IN 2 WEEKS AFTER THEY CANCELLED THE LAST MINUTE? HOW DO I KNOW THEY WON'T JUST CANCEL AGAIN? BASED ON THE REVIEWS I FOUND, IT IS HIGHLY LIKELY THAT THEY WILL CANCEL OR NO SHOW, AND EVERYONE AGREES THEIR AI AGENTS ARE TERRIBLE. ***SEARS YOU SHOULD BE ASHAMED*** DO BETTER (BUT NOT FOR ME, BECAUSE I WILL NEVER CALL YOU AGAIN!

Wyman did a good job

Wyman did a good job, but scheduling by the service provider (Sears) resulted in us waiting over 2 weeks for him to finally show up. Sears needs to review their service schedule process.

Mark was very professional and…

Mark was very professional and courteous during the entire process. Did a great job repairing our AC unit in a timely manner!

The repairs were made and there was no…

The repairs were made and there was no mess left for me to clean. Good job.