The WORST EVER
The WORST EVER! I'd signed up for the Sears Home Service warranty about 2 months ago after having Sears service come out for washer repair. We needed dryer repair July 14 and could not safely use dryer until fixed. Repairman came out July 15 (good so far, but wait) and diagnosed some parts needed. The parts were delivered a few days later, and he returned the next week but found that two more parts were needed to complete the repair. The parts arrived two days later, and I used the online tool to update the return appointment to Monday, July 27. Monday came. I hadn't heard anything by about 1 p.m., so checked the web tool only to find the appointment had been moved without notice to AUGUST 3! I called and got stuck in AI HELL. Asked AI agent for a human and "she" said "Let me be direct. There is no live agent on this line." Asked again. Same response, but louder. No way to find out why the appt was moved at all. I found a customer service number that went to a whole other company, which transferred me to another (human) who then said she wasn't the right person and promised to send me to another human, but instead put me back in to the dead-end evil AI agent loop. Best I could do there was move the August 3 appt to July 31. I check again today (July 30), and the system has now moved my appt AGAIN to Aug. 6 with NO NOTICE or explanation. Back to the same series of dead-end calling . . . . AND MISERY with this GARBAGE company. #No customer service. #AI Hell.