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Puls (puls.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 28% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-08-29.
Reviewers had a great experience with this company. People are really happy with the professional staff, frequently mentioning that the technicians arrive right on time, are extremely knowledgeable about various appliances, and explain every detail clearly. Customers truly appreciate how quickly appointments can be scheduled and how effectively complex technical problems are resolved during professional home visits. Though some customers noted that the repair services, labor costs, and replacement parts were quite expensive compared to simply buying new appliances. A few other people also felt that occasional scheduling difficulties, delayed appointments, and unhelpful customer support responses created frustrating overall experiences.
Auto-generated from all reviews of this business. For reference only.I used the Dryer today and it worked perfectly...
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Scheduling the date and time for service was easy. The service- person assigned to come to my home called me within minutes of scheduling the date and time to confirm. Great service! Thank you!
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Contractor came on time, asset the problem and fix very quickly.
Thank you so much for counting on us, Donnita! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Honest assessment of repair / replacement options for 20 year old microwave oven
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Good communication! Both company and technician kept the customer informed of changes in status. Technician Brady is knowledgeable and experienced. He arrived at the end of a busy day to help with my refrigerator that was running constantly. He was methodical and correctly diagnosed a problem with the fan. His effort went beyond expectation, yet with a demeanor of sincerity. I highly recommend Brady and Puls.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Bashir was friendly and took care to explain what he needed to fix the issue.
Thank you so much for counting on us, Ken! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Quick, easy & very professional. Will definitely call them again should an issue arise.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
It was easy to hook the appointment. The technician was great at communicating on the time and what type of service would be required for the repair. He was prompt, efficient and least the area clean, very professional. The service was more than I anticipated but overall great job
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician appeared to be knowledgeable. It was very hard to understand him with his heavy accent and to where I expected it to be expensive, to be so much more than buying a new one was a shocker.
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again. Kindly let us know if you need further assistance.
Nothing was fixed only checked out the dyer. He suggested vest cleaning only. He made an appointment but your office emailed back—maintenance is not covered. Do I get a refund?
Thank you for providing your feedback! Apologies as we'll not be able to honor your request for refund since assessment has been rendered. Based on the plan coverage, maintenance is not covered so this is to be handled under regular appointment. We do not usually service maintenance however, as a member, we can check with the technician if he can proceed with the service under a regular service and the $89 you initially paid will go towards the estimate and 15% discount will be applied as well. We are currently checking with the technician on the estimate, and we'll be keeping you posted via email on updates. Thank you!
The response to our request for repairs was very rapid and Semir was excellent.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Easy to book/ Technician came early and fixed washing machine very quickly/knew exactly what the issue was
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The tech told me he could not find anything wrong and left. Five minutes later the microwave was doing the same thing that I told him was wrong was still wrong.
Hi Louise, thank you for providing your feedback. Team had your concern relayed to the technician and he mentioned that he notified you regarding the control board. Our technician thoroughly tested all functions, including cycling the system open and closed multiple times. Unfortunately, the intermittent failure indicates that the main control board is broken. The manufacturer no longer makes or supplies this replacement part. Since the control board cannot be replaced, the unit cannot be repaired. Kindly let us know if you have any further concerns. Thank you!
Too expensive with two visits plus part. Cheaper to buy new chest freezer. Technician not confident in English, but did well with cell phone translator.
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again.
Everything was easy. I like how available the technician is available for any questions and or concerns.
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I ordered service for my LG dryer repair. They provided an appointment with this boot-leg company called How High Construction. This company failed to show twice. Despite asking for time of arrival, they wasted my time. The first time they canceled within the last 30 minutes of a 3 hours wait time frame. This past Friday. Then it was rescheduled for Saturday, they canceled the last 15 minutes. Absolutely terrible. The rep was Virgil G. He demonstrated unprofessionalism. Very disappointed. The wasted time occurred 6/26 and 6/27/2026. They should pay me for wasting my time.
Hi Yvonne, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation. User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at [email protected] for immediate assistance. Thank you!
Still waiting for the estimate for the job which the technician told me he will send to my Email Please send ASAP
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future. The estimate has been sent to your email. Feel free to reach out to us f you have any further questions.
Originally the service tech that arrived at my home checked my freezer and said that he needed to come back later in the day. He also said that he would get me an estimate for a part replacement. He did neither of those 2 things. Never called back with the estimate and never came back to recheck the temp. I contacted PULS and at first they refused to credit back my service charge. After providing PULS with additional details, the decided to give me full credit
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Kindly let us know if you need further assistance. Thank you!
PULS follow-up: After everything I’ve already been through with this company, their latest response is just more deflection. They’re now asking me to pay out of pocket for a “certified professional” to validate what their own technician already proved — that the job was misdiagnosed, not completed, and the oven is still doing the exact same thing it did on day one. Let me be clear: I will not spend another dollar to confirm their mistakes. If the repair had been “successfully completed,” as they keep claiming, we wouldn’t even be having this conversation. The oven still goes into a locked cleaning mode. The technician did not fix the issue, misdiagnosed the problem, wasted weeks of my time, stopped responding entirely, and even no‑showed an appointment that cost me a full workday. This has been singularly the worst repair experience of my life. Instead of taking responsibility, they continue to push the burden back onto the customer. After two months of delays, silence, misdiagnosis, and incompetence, they now want me to pay someone else to prove what is already obvious. At this point, I’m done. I’ve asked them to issue the partial refund they already approved so I can move on and never deal with this company again. And trust me — neither I nor anyone I know will ever use their service.
Hi Horace, we completely understand your frustration. While our technician completed their thorough evaluation and issued a final assessment, we take your disagreement very seriously and want to get this right for you. As initially explained for us to move forward with this dispute on misdiagnosis, please provide any supporting documentation—such as a second opinion from a certified professional, photos, or maintenance records—that supports your claim. Once we have it on hand, we can proceed in reviewing your request. As you've confirmed we'll proceed in refunding the initial amount approved for refund, which is less the Service Call Fee. Feel free to respond to the email sent to you. Thank you!
Technician arrived as scheduled and was professional and pleasant. The dryer was completely repaired. I appreciated the 15% discount through Puls.
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
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