PULS follow-up: Nightmare Company - stay away!!!
PULS follow-up: After everything I’ve already been through with this company, their latest response is just more deflection. They’re now asking me to pay out of pocket for a “certified professional” to validate what their own technician already proved — that the job was misdiagnosed, not completed, and the oven is still doing the exact same thing it did on day one. Let me be clear: I will not spend another dollar to confirm their mistakes. If the repair had been “successfully completed,” as they keep claiming, we wouldn’t even be having this conversation. The oven still goes into a locked cleaning mode. The technician did not fix the issue, misdiagnosed the problem, wasted weeks of my time, stopped responding entirely, and even no‑showed an appointment that cost me a full workday. This has been singularly the worst repair experience of my life. Instead of taking responsibility, they continue to push the burden back onto the customer. After two months of delays, silence, misdiagnosis, and incompetence, they now want me to pay someone else to prove what is already obvious. At this point, I’m done. I’ve asked them to issue the partial refund they already approved so I can move on and never deal with this company again. And trust me — neither I nor anyone I know will ever use their service.