Broke the Appliance
DO NOT USE THIS SERVICE! They sent someone to address cleaning our washing machine because of residue and buildup. The machine is only 5 years old. He took a fully functional/operating machine and left it disassembled. I even had to show him how to remove the drum! That should have been my sign to terminate the service call. I heard banging - for what I do not know. When I asked if everything was okay, his response was "yes". However, moments later he gathered his tools and hurriedly left telling me that he had to order a part and would return. Upon closer inspection I could see that he had damaged the parts by trying to force them back together (the banging). Then he lied to the home office that rust prevented him from reassembling it. When I contacted their customer service, they told me that I was wrong and verbatim "We believe the technician". They said they would send another technician, but I would have to pay for the service. I told them, "I could go find a kid give them a hammer and let them destroy my appliances for less money!" This is not a good business model that they operate, and customer service comes secondary to appeasing their incompetent technicians.