SPX is utter crap
Shopee was fine for years. Pretty reliable... until mid November 2023 or so. Then went down the toilet due to SPX failures. I've had 7 delivery failures+delays in less than a month, ALL BY SPX. Right now, 2 new packages are stuck in limbo, BOTH BY SPX. SPX, Shopee's own in-house delivery service is the worst of the worst I've experienced in Singapore in past 5 years, at the very least. No accountability, no way for customers to resolve delays or lost parcels. Worst, they're FORCING sellers to use SPX; sellers cannot choose to avoid that crap service, so now both sellers & buyers are suffering. Customer service is incompetent, uncaring, and on FB messenger, downright RUDE. They've quietly removed their hotline number from Shopee app. Live agent is unreachable through the app. If you leave an enquiry, you'll get a robotic reply with zero resolution on email. Oh and sometimes they'll promise voucher compensation which wouldn't come unless you repeatedly email them for days.