Give back us the option to select…
Give back us the option to select shipping courier or ban /blacklist the courier that deliver their parcel late. We pay the same amount of shipping price but the service is unacceptable
About Shopee
Data updated- Website
- shopee.sg
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 58 reviews
- Replies to negative
- 18% (37/210)
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About this business
Shopee is an e-commerce platform headquartered in Singapore under Sea Group, which was founded in 2009 by Forrest Li.
Is Shopee legit?
Shopee (shopee.sg) has a 1.3 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall, expressing deep frustration with multiple aspects of the service. Customers frequently complained about unhelpful support agents who provided generic responses, alongside heavily delayed refunds that took weeks or even months to process. Reviewers also noted frustrating delivery delays, uncommunicative couriers, and receiving badly damaged, incorrect, or extremely poor quality products. Though some reviewers experienced prompt refunds or timely shipping, they unfortunately still encountered various service difficulties elsewhere. A few other people also noted that certain items arrived on time and that polite delivery personnel provided surprisingly good service.
Auto-generated from all reviews of this business. For reference only.What people say
Super bad experience eith shopee AI…
Super bad experience eith shopee AI customer service. Buying at their platform easy but return/fund was really bad no pick up. Contact customer service unable to resolve the pick up issue. Till now no pick up yet.
Zero customer service or empathy, avoid!
"It's all about the money, money, money" - those song lyrics apply to this company, they do not care about customer service. An accidental few clicks in the app by my daughter and I got signed up to a membership I didn't want. No refund, just excuses why they can't refund. It's not about the amount, as frankly it isn't a huge amount. It's about the severe lack of customer service or empathy. Highly recommend you go to Lazada or other platform.
Super bad faulty item return
After 2 weeks plus I got my refund back hopefully will be more faster! When you received a faulty item which caused a few hundred dollars and arranged a few times to return the item with dates the courier never came and said no one home... When my item is placed outside my unit as I stayed in the condo it quite safe. Keep calling the help centre they said will solve it but it never it already over 2 weeks.....
Very disappointing after-sales service…
Very disappointing after-sales service for the Shark TurboBlade Bladeless Fan (TF200). The delivery was swift when I first placed the order, but the return/pick-up process was extremely frustrating. The pick-up was delayed by 5 days and was only carried out after I stated that I would escalate the matter to CASE. Even after the Shark TurboBlade TF200 was collected, my refund was still not credited after 4 days. The order remained under “validation”, even though Shopee’s website indicated that it was the last day for the refund to be processed. While the initial delivery was fast, the after-sales service, communication and refund process were very disappointing. Having to chase repeatedly just to get the item picked up and the refund processed was frustrating. I do not recommend this seller based on my after-sales experience.
Wonderful delivery guy
Wonderful delivery guy! My HDB corridor floor was being cemented, so I was perfectly fine with him leaving my package a short distance from my doorstep. However, he was the one who felt it might not be safe to leave it there and kindly volunteered to return and deliver it the next day instead. Really appreciate his thoughtfulness and sense of responsibility. It’s wonderful to come across someone who genuinely cares about a customer’s package. Thank you for going the extra mile!
Not going to buy on shopee anymore
Not going to buy on shopee anymore , even china taobao is more honest and direct for all parties than a local app. Sgd4k being held ransom after refund, a consequnence of seller (a pte ltd) shortshipped and declared full delivery. On a refund , with tedious proof required, while returning the packages in their shipped form (if not better) was rejected a full refund . It is bad that newcomers like me is being manipulated by the loopholes of the app while shoppee is giving "help" for a complete refund. Thousands of dollars . No more buy on shoppee
Bad quality of product and customer service
Bad quality of product with english manual and tries to cheat customer that our product is from ang mio countries like USA, UK, Germany etc, actually their the most products are from 1 asian country. The product i bought and totally can not use. Bad quality of customer service provides unuseful service to the customers. like today 20 Sep 2026, I followed up shopee's instruction and send the return item to their provided location where is Esso Petrol station in Tanglin Road. After arrival, petrol station staff told me the return service with shopee has been stopped. But shopee itself never updated for their customer. Then I chatted with their customer service officer who tells me to check before going to the return station. So I told them If there is no guidance from shopee how I go there? meaning I followed instruction from shopee and shopee made mistake which never updated in itself website.
Unprofessional and unethical practices
I bought some products from shopee site. There was a problem with the payment. I got notice that payment was unsuccessful. So I repeated the process a couple times. 15- 20 minutes later I received notifications that all 3 purchases were successful. I immediately called seller n shoppee. Shoppee assured me that all orders will be cancelled. I told Shoppee I would be away for 3-4 weeks. About a week into my trip, my wife told me I had received 3 orders of the product. While away, i chatted with Shoppee customer service to lodge my refund. And again upon my return. To my dismay, both attempts failed. The reason given was i had exceeded the 15 day return policy. I was so upset at the company's irresponsible and unethical practices. Despite my early attempts to cancel the orders and claim for refund, the company had the gall to say i was late in my claim. Now I am stuck with 3 orders of the same product. How unprofessional can the company get.
Shopee and SPX is TOTAL Garbage
Shopee and SPX is TOTAL Garbage. Lazzada and Amazon Prime JUST way better in timed delivery and customer experience ! I order Wine on Wed 9h Sep, supposed to be next day delivery . Sat 12th Sep still with Logistics partner. Order head set , Same issue next da delivery we are 3 days later and still waiting. REALLY DONT bother with SHOPEE and SPX got to LAZADA and Amazon Prime, these guys TOTAL GARBAGE !
Worst of the worst.
Worst of the worst.. same script!! same excuse given. Both Delivery and pick up team are from the armpit of the lot!! talking to the customer service are speaking to a bunch of liars!! Never can they deliver
Lousy customer service
Submit a feedback that delivery was incorrect via whatsapp, agent responded few hours later. Agent expect me to standby my phone and responded to them immediately? Just less than 8 mins receiving their message, they wanted to close the conversation as i was driving and could not respond. Dont know why merchant want to use SPX.
Nightmare
Terrible. Horrendous. It's not even worth 1 star. Failure of SPX and Shopee management. All these issues happen repeatedly and no changes over the years. This review is from the POV as both a seller and buyer.
My 3 Shopee Supermarket orders have…
My 3 Shopee Supermarket orders have been disastrous. Latest order, they delivered 1 out of 6 items, the product was thrown on my porch, torn and dirtied. The remaining items remained undelivered for days, no status despite escalating agent multiple times. Finally they pushed me a cancellation request to provide evidence to justify refund. I replied if the evidence I shld attach is my face of anger from going through this inconvenience. Unreliable, useless agent help in live chat and broken customer journey design. Zero star.
SPX Delivery is the worst delivery…
SPX Delivery is the worst delivery service in Singapore by far! I bought an expensive Mattress Protector and they lost the parcel! They didn’t even inform me of the delivery, no notification was given to me, no signature was taken from me. They even had the audacity to claim the item was ‘delivered’ when it was clearly lost!!
I would have given a ZERO if I can
I would have given a ZERO if I can. Shopee is getting from bad to WORST. Seller contacting customer be via WhatsApp, seller marked order as "DELIVERED" but I did not receive it! USELESS... and point reporting either because shopee will only swept it under the rug and no action taken Refund: useless Customer Service: useless Delivery Service: useless
SPX the worst delivery in sg.
SPX the worst delivery in sg. Everytime Text them very polite just told the delivery men to leave my parcel on top of the shoes cabinet just right outside my house because i will be late from work. No reply is ok! I understand they may busy or on the road. Everytime i reach home all my parcels on the floor just throw like a rubbish!! EVERYTIME!!!" If your statue (Out of the delivery) THE BEST!! Text them what est time for delivery, No Reply again! (Alr common things happen to everyone) i wait from 9pm until 12.30am until i fall asleep. The nextvday i wake up all the parcel on the floor again. 👍👍👍👍 1 - 5 stars ⭐
I accidentally signed up for Shopee vip
I accidentally signed up for Shopee vip, knowing no better. They charged me and it was auto renewable and the next month when it hit my credit card I immediately cancelled the Shopee VIP but as I was 1 hour late to cancel they refuse to refund my subscription. Then I had 2 different messaging appeals and they would tell me they would escalate the refund and then I called them and again the lady said she would escalate and this has been happening for 2 weeks. If this is the customer service to get a refund back of a service I have never used and that too for a VIP, I shudder to think how a regular person customer service works. It’s a scam
Irresponsible service
It has been 8 days since my SPX Express parcel has been picked up. They missorted the parcel, then proceeded to do absolutely nothing for 5 days. Are you so understaffed that you need 5 days to correct a missort?
If I could give -5 stars, I would.
Shopee has one of the most unfair fee policies I've experienced as a seller. I sold an item and handed it over to Shopee for delivery. After that, the buyer decided to cancel the order. Shopee approved the cancellation, gave the buyer a full refund, and then still charged me seller fees - even though the sale never went through. They also charged me shipping-related fees for an item that was never even shipped. I ended up not only making no money, but actually losing money. What made the experience even worse was the customer service. I repeatedly explained what had happened and why I believed the charges were unfair, but I kept receiving the same generic template response telling me to pay the outstanding amount. It felt like no one actually read or addressed the details of my case. When I refused to pay the disputed charges, Shopee blocked both my seller and buyer accounts. I've been a Gold member who spends far more on the platform each month than the amount they charged, yet there was no effort to review my case or offer a reasonable resolution. This experience completely destroyed my confidence in Shopee as a selling platform. Sellers should not be charged fees for a cancelled transaction, especially when the item was never shipped. Combined with higher seller fees than many competing platforms and unhelpful customer support, I cannot recommend selling on Shopee.
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