If I could give -5 stars, I would.
Shopee has one of the most unfair fee policies I've experienced as a seller. I sold an item and handed it over to Shopee for delivery. After that, the buyer decided to cancel the order. Shopee approved the cancellation, gave the buyer a full refund, and then still charged me seller fees - even though the sale never went through. They also charged me shipping-related fees for an item that was never even shipped. I ended up not only making no money, but actually losing money. What made the experience even worse was the customer service. I repeatedly explained what had happened and why I believed the charges were unfair, but I kept receiving the same generic template response telling me to pay the outstanding amount. It felt like no one actually read or addressed the details of my case. When I refused to pay the disputed charges, Shopee blocked both my seller and buyer accounts. I've been a Gold member who spends far more on the platform each month than the amount they charged, yet there was no effort to review my case or offer a reasonable resolution. This experience completely destroyed my confidence in Shopee as a selling platform. Sellers should not be charged fees for a cancelled transaction, especially when the item was never shipped. Combined with higher seller fees than many competing platforms and unhelpful customer support, I cannot recommend selling on Shopee.