DODOOGEE★★★★★
I was wondering if you went Bankrupt...
But obviously if you are sending me email replies, four and a half months after I sent the original message, then pretending to not speak English, then just refusing to reply further, you haven't gone bankrupt.
Shame. Heh. You shouldn't be trading.
Isn't it a bit weird, to send someone a reply, in English, when you know they're English because the email you've replied to is in English and then pretend you don't speak English? Why reply at all then? How did you even know to reply? I mean, you don't speak English, right?
Silly games...
2021-07-01Helpful 1
DODOOGEE★★★★★
Let's pretend this problem doesn't exist, maybe it will go away...
Number of days since I posted my phone for repairs: 214!
Number of days with no tracking update: 74!
Number of days with no response from 4PX: 19
Number of days since Doogee contacted me: 6 (although that might as well be 50 since this last contact was a total waste of everyone's time)
WL710283756GB - Parcel information received 2021-04-16 06:54
You'd be absolutely crazy to buy anything from these people! Product quality is appalling, customer service is non-existent.
2021-06-29Helpful 1
DODOOGEE★★★★★
Back to playing stupid games...
Got an email from support-service at doogee.cc yesterday. It was a reply to an email I sent back on February 3rd, asking why my phone had been in Poland for three months and no one had given me any information about getting it back.
So they are now requesting I send them all my customer information, again, which I have done about 5 times now. I replied asking them why they were replying to an email written in February, when I had an inbox full of emails up until May. I asked why no one had given me any information on the package they claim to have sent me on 16th April - 69 days ago.
The reply?
"What do you mean by alternatives? I didn't understand"
That's all. I didn't even type alternatives or speak about anything regarding anything alternative. So I sent a few more emails, trying to explain the situation and of course, no one has bothered to reply, again.
You people are, by far, the worst company I have ever had dealings with. You are the only company in the world to have ever stolen my property and you are one of two companies to have wasted months of my time, screwing around with emails and complaints. The other company? GearBest, where I bought the S88 Pro phone from in the first place.
GearBest are desperately trying to get TrustPilot to remove my reviews as being inauthentic. If that doesn't tell you about their business model, I don't know what will.
Never buy DooGee and never buy on GearBest, that's my lesson and my advice to anyone reading this.
Oh yeah:
Number of days since I posted my phone for repairs: 209!
Number of days with no tracking update: 69!
Number of days with no response from 4PX: 15
Number of days since Doogee contacted me: 1 (although that might as well be 45 since this last contact was a total waste of everyone's time)
2021-06-24Helpful 1
DODOOGEE★★★★★
199 days since I posted my phone…
199 days since I posted my phone for repairs.
59 days with no tracking update.
35 days since anyone from DooGee has even bothered to reply to an email. I'm sure they think they can just pretend this problem no longer exists.
5 days since I emailed 4PX and got no reply. I bet that will just remain the case.
Oh and the added hilarity that GearBest, where I bought the phone from in the first place, have attempted to get TrustPilot to remove my review on the basis it isn't genuine! So is it any surprise that DooGee have never replied to any messages on GearBest? Nope.
Seriously, avoid this company like the plague and ONLY ever buy from them, if you must, from Amazon - who will honour warranties and do refunds.
2021-06-14Helpful 2
DODOOGEE★★★★★
Disgraceful beyond belief...
Hi, back again with an update. Just had GearBest tell me it is my own fault for sending my phone to DooGee and that I should have contacted them sooner! So this just illustrates how much of a con DooGee are, they have deliberately lied and delayed me so that no one, paypal, gearbest etc will do anything.
DO NOT BUY FROM THESE CON ARTISTS!
All you will end up with is a faulty device, or if you are 'stupid' like me, you'll send it back to them for repair (since no one in the UK will touch them for repairs) and they will steal it and lie about it.
WL710283756GB - has NEVER updated since April 16th, it does not exist, it is a complete fabrication, nothing EVER takes 54 days to be scanned by someone, somewhere.
DooGee are con artists and thieves, plain and simple.
2021-06-09Helpful 1
DODOOGEE★★★★★
Another week of nothing
Seven weeks tomorrow, that's 49 days, that the tracking information on the replacement phone allegedly sent by DooGee has never updated past "Parcel information received 2021-04-16 06:54"
Three weeks and three days, or 24 days, since anyone from DooGee has even bothered to reply to an email to give any explanation whatsoever.
That's almost 200 UKP taken by the DooGee Store to provide me with a device they took back, refused to return and then pretended to replace.
And how many days is that now, since I initially posted my phone to be repaired in Poland? 26 weeks and 6 days, or 188 days. One hundred and eighty eight days I've been waiting on this idiocy, to receive nothing at all!
I wish I were making this up, but it is true, I have months of complaints on trust pilot, detailing all of it. It is a shame I cannot add screenshots, or I could show everyone the paper-trail and then you'd know it is all the truth.
Never dealt with such ridiculousness before in my life. See you next week with further updates!
2021-06-03Helpful 1
DODOOGEE★★★★★
Here I am again, nothing has changed
So as of tomorrow, it will be six weeks that I've been given a tracking code, for a replacement phone, that has never updated. Since DooGee have not even bothered to reply to any emails for 17 days, despite my frequently asking why I am getting zero information about anything I can only really surmise one thing.
They have no clue where my phone is, they don't want to admit that in writing, because I'll then have legal recourse. Perhaps they are hoping that it will just magically find its way through the whole system, to the UK, without ever being scanned and just land on my door step, with fanfare and confetti...
If you can't even be bothered to answer a question that has been repeatedly asked for about five weeks now, if you are just going to pretend to look into the problem but actually do nothing, it really makes you and your company look like a bunch of con artists.
You have literally stolen my property and have done next to nothing to rectify the issue (to anyone else reading this, if you don't understand why I am making this accusation, read all my previous ratings over the last FIVE months). This is not a false statement.
I really hope somewhere inside your mind there's a little corner that is feeling a deep sense of shame and responsibility for this. If not, I will just spent the next however many months/years leaving detailed negative feedback so that anyone else coming to this site, to see if you are genuine or not, will get a proper impression on how you conduct yourselves.
So if you buy from DooGee I hope you're into gambling, because it is pot luck if the device will work properly and you're almost certainly unlikely to ever get it fixed. They'll just take it back and keep it!! Or, reading some of the other negative reviews, they'll send you useless replacement parts and expect you to get it fixed yourself, or they will just never accept the package in the first place, to eventually have it return to you in the same broken state that you posted it in!
Utterly disgraceful...
2021-05-27Helpful 1
DODOOGEE★★★★★
Doogee? More like Dodgy.
Five weeks, no change to the tracking information. I suspect it's bogus, because Doogee have flatly refused to give any explanation whatsoever. But why would they bother? They've already lied and manipulated me outside of any complaint I can make to Gearbest or PayPal. So next I will contact Mastercard International.
This is the first company I have ever experienced that have not only taken my money, they have stolen the goods back too!
You'd have to be crazy to buy anything from these people, unless you go through Amazon, who will just refund you and pass the problem back to DooGee! Do not buy anything from any Chinese distributor, it may look like a great price, but it has cost me so much in the last six months, it is beyond explanation!!
I. Am. Disgusted.
2021-05-21Helpful 1
DODOOGEE★★★★★
Beyond a joke now.
Well, we've finally passed the six month mark. Superb job DooGee, you are now officially the absolute worst company I've ever had to deal with!
Allegedly you posted me a new phone, to replace the one you are incapable of sending back from Poland, on 16th April. Since that time, I've been repeatedly checking the tracking information and what a surprise? Nothing has ever changed! It's just sitting in a warehouse in China, going no where. That's assuming it even exists, because all the tracking generates is one entry saying "parcel information received" so they got the information, but was there ever a package in the first place? Has this never updated because there IS NO PARCEL?
So here I am again, wasting my time, sending emails to people who make empty promises:
"Good day, I checked the logistics status, and the package seems to be still waiting for delivery from the warehouse of 4PX. I am asking 4PX about the reason and will urge the delivery as soon as possible" 28.04.2021 - Nothing ever happened.
"Sorry, because of the Labor Day holiday, I just returned to work in the office today. I am urgently contacting the logistics company. After half a day, I will update the status and progress of the package for you." 10.05.2021 - Still waiting on a reply, a full fourteen 'half days' down the road... I guess urgently means something different to what I thought it did...
Here I am again, wasting my time, posting another seriously negative review on Trustpilot about how truly dreadful DooGee are as a company, with respect to customer service. You are absolutely abysmal!
Never in my entire life (I'm almost 46) have I experienced a company who is incapable of using the postal services. Never. In the time my package has been sitting in China, going no where, I have ordered other items, from China, and received them all, without any issues. So it's not a China issue, it is a DooGee issue.
So is this all just a big con? Was there ever a package? Have DooGee effectively taken my property, held it to ransom and now finally stolen it? Will I be leaving yet another long detailed account on how DooGee have continued this ridiculousness in new and contrived ways?
This has been going on now for six months, this is an absolute bloody joke >:(
So if you are wondering, should I buy a Doogee device? Can you afford to just throw away the money? You might as well just do that then and save yourself the misery I've been through in the last six months! Idiotic... Buy a Ulephone, literally everything on it works better than DooGee...
2021-05-17
ULUlefone★★★★★
Really really really really stupid…
Really really really really stupid design. I am speaking of the Ulefone 7E which I have been the owner of for just over 48hrs. I went to work yesterday, did absolutely nothing out of the ordinary, phone in pocket, phone in bag. I've already lost the USB cover. The idea that someone would design a rugged phone which claims to be IP69K waterproof and have the ONLY hole in the case have a removeable and loseable tiny silicone tab is insanity.
I've just switched from DooGee who have that issue completely sorted out.
Why do I want my phone properly waterproof? I work with Aquariums, sometimes I need to take a photo of the set up so I can do tank upgrades. One time I dropped my phone in a tank and almost killed it. So it is pretty vital that the waterproofing is actually genuinely IP69K!
If that tab can fall off just being in my pocket, there absolutely no way I would ever consider using this device underwater!
Shame because this phone trumps my DooGee experience in every other way, but this is a massive failure. When I buy another phone, I will not ever buy a ulefone that has this design. So stupid...
2021-04-19
