DODOOGEE★★★★★
Without honour
I just spent over an hour of my day, yet more of my time wasted, contacting GearBest and Amazon. I have no response yet from GearBest, because they're also Chinese, but hopefully they will do better than DooGee and not just completely ignore my complaint for weeks on end.
Amazon were extremely understanding and helpful. They have refunded my second purchase, sending me a gift card, so that I have the money to buy a replacement phone and then send this faulty S88 Pro back to Amazon. I had to pay an addtional 65 pounds because I originally bought the phone on special offer. How incredibly special that offer was! I've bought a Ulefone instead, because I will never purchase another DooGee product.
The idea of having to send this S88 Pro to China and spend another five months sending emails that go ignored, to be given excuses and false promises made me want to end my life. I suspect, having read other comments, that they would not have bothered recieving my package and it would have been sent back months later, unrepaired.
So now I am just waiting on DooGee to actually honour their promise that they will be sending me a new phone from China. However, that offer was supposed to be 'within the week'. That was last week. Imagine how happy I am to have ZERO communication about it, yet again.
I've also spent some time changing every password that is currently tied to that phone in Poland, since DooGee couldn't even factory reset the phone they're abducting, despite saying they would.
I really cannot believe I have found myself in a situation where a company has taken away my goods and will not return them. Maybe BREXIT really has made it impossible, the UK government are a bunch of clowns, but that does not prevent someone from reading and answering an email. That does not force a company to make promises and then break them. That does not prevent a company from doing something as simple as sharing a postal address!
I'm really sad, because before some idiot stole my S90, my opinion of DooGee was extremely good. That phone was superb. But now I've seen behind the curtain, it is obvious customer support is a complete joke and actually the quality of manufacture varies from good to utterly appalling, presumably because there's no quality control, because they just don't care...
So how about it DooGee? Where's this new phone you promised to send me last week (ten days ago)?
2021-04-15
DODOOGEE★★★★★
I will never buy DooGee again
Nineteen weeks and four days since I made the mistake of sending my phone to DooGee for repair. I am never getting it back. DooGee claim that due to BREXIT they are unable to post anything to the UK from Poland! Despite the fact I've pointed out multiple times that my phone has NOT been factory reset and is still connected to my email, they have not wiped it. After weeks of being completely ignored, they offered to send me a video of the phone, reset. This has not happened.
They offered me a new phone, sent from China. I accepted. Unsurprisingly, this hasn't happened. How they can claim they cannot afford to post things from Poland but they can send a new phone from China is completely beyond me.
I have had promises that they are going to arrange warranty repairs from within the UK. This hasn't happened.
I've been told if I want my other phone repaired under warranty, I'll have to send it to China. I ask for the address, no one answers.
So I have wasted nineteen weeks, almost five MONTHS emailing DooGee, they have made all kinds of claims and various offers and not one of them has been honoured. All I have been given are excuses and falsehoods. I've got one phone being held hostage in Poland and the other (replacement) cannot be repaired under warranty because NO ONE will give me the information I need to be able to send it.
To say I am disappointed doesn't even begin to cover the anger and frustration I am feeling towards this company!!!!!
2021-04-13
DODOOGEE★★★★★
Unbelieveable
Thirteen weeks, five days and counting. After spending the last five weeks emailing and getting zero replies (which is clearly a common issue for anyone trying to get things repaired, based on other comments), I decided to try the alleged whatsapp number attached to the emails I had received in January. Unsurprisingly, it isn't a whatsapp number. It does not transfer into my whatsapp contacts.
So instead I ended up spending £3.25 in international text messages. I actually got a reply!!!
Turns out my phone is repaired, but it isn't being sent because apparently BREXIT has made it too expensive. Apparently it is going to take a week for someone to 'figure that out'. Not entirely sure how it takes a week to figure out postal services, but at least someone finally said something!
I will be interested to see if the postal price has changed when I finally get around to sending them my second faulty phone! I guess I will look forward to getting that second phone back some time next year, maybe...
Seriously, this is the worst customer service I've ever experienced and I frequently buy internationally, from China and elsewhere. Yes, there's COVID and yes there is BREXIT but neither of those things excuses ignoring simple email questions for months on end. If you have no news, you could literally spend 10 seconds typing, "Sorry, there's no news right now, I will be in touch soon"... 10 seconds vs my five WEEKS of pulling my hair out with this constantly on my mind because my current phone is also faulty, reminding me on a daily basis that there's a problem that I cannot resolve! It's extremely annoying...
2021-03-03
DODOOGEE★★★★★
Worst customer service in the world
I've bought multiple DooGee devices, my S90 was pretty much bomb proof, but some kindly soul stole it!
I made the hideous mistake of buying an S88 Pro. It has two 'emergency' buttons on the side of it which constantly get pushed when turning on the device or using volume control. I emailed their support about giving me the option to turn them off. They flatly refused to even consider my complaint until I sent them a video of my problem!! So I got out the GoPro, tripod, put together a little video, spent some time re-encoding it down to a size that was actually sensible and sent it off to them. Then I got no reply, for weeks. I kept on emailing, to eventually get a reply claiming that my email address had been added to their spam folder! Not only that, but they also pointed out that the issue I was complaining about was well known and they were thinking about it! So I had to spend hours putting together video for something they knew full was a problem. Unbelievably rude and a complete waste of my time!
I fixed the issue myself, I bought a silicone case and cut out the buttons, so they're really hard to push now, although I still manage it sometimes. Why on earth you'd want an emergency contact button that you can press accidentally is just beyond me, but DooGee will tell you that people want it! What irritates me the most is I could just switch them off on my S90 but not on their so called flagship S88 Pro...
Anyway, the sad story continues...
I woke up one day to my alarm, reached out of bed for my phone, to switch it off. It slipped out of my hand, landed side on to a glass on my floor and destroyed my phone. A rugged phone, a rugged military spec phone, destroyed by a glass!! So I took photos, sent them an email explaining the above, explaining that because they put the thumb reader on the side, any impact in that area destroyed the thumb reader and caused a short circuit. Of course, I was informed that this was not going to be covered by warranty! I had the phone for about two months... So I then made the terrible mistake of ordering another S88 Pro, I genuinely wish I had bought something else. If I could turn back time...but I can't function without a phone and it was a snap decision made whilst I was upset.
Multiple emails later, I finally get an address to send my phone, to get it fixed, which I posted on 27/11/2020 by registered mail. That's the last I ever saw of my phone, to date. No one was at the address to recieve my phone, they attempted delivery no less than eight times, according to my tracking information it was actually recieved on 17th Dec, three weeks after it originally arrived in country! Yes, COVID is probably an issue, but does COVID prevent anyone from typing an email? No.
I have been emailing DooGee since I sent the phone, asking for them to simply acknowledge receipt. I got an email 8th December telling me that they had spoken to their guy and he knew it was there, yet it still took another ten days and several delivery attempts before my tracking finally stopped. I guess I have to assume that they have put my email back into their spam folder, because they refuse to reply at all now! Maybe they're all on holiday, except they forgot to turn on the auto-reply. Who knows? I do know that this has made me extremely angry.
I paid almost 200 UKP for that phone, it lasted less than three months and most worrying, ALL my apps are still installed on it. I could not do a factory reset because the short circuit was causing the thumb reader to short circuit and severely over heat and I was concerned I might actually get my battery to explode! I've sent it to some random person in Poland, who took weeks to even bother picking it up and at no point have DooGee made the slightest effort to let me know what is going on. All because I dropped it, from less tham 1m, inside, on to the rim of a glass. Had they left the thumb reader on the back of the phone, like the S90, I would still have a functional phone.
You'd think this was enough, but I am not done. About a month ago, the camera on my second (newer) S88 just ceased to function properly. It lost the ability to focus. Again, I found myself emailing support, who claimed it was not a hardware issue, but software. They knew all about it and they expected an update to be released within a week, fixing the issue. Instead, I have spent a month unable to do anything that requires QR codes, so internet banking and crypto have become impossible or highly complicated. I have been unable to send any photos to anyone on WhatsApp, I could not use my phone to take any photos this Xmas...
So I would say, if you get a device from DooGee that works, cherish it, because if/when it breaks, you are going wish you never bought it.
2020-12-27
