Refuse to provide refund
On the website the company states they will issue refunds for items. We ordered couch covers which did not appear in person how they were portrayed on the website. We asked to return the items and went through an email chain where they offered to provide us $60 if we kept the items instead of returning them. We wanted to return them since the total price was $260. We had to pay $100 to ship them internationally back to China. Sweater Picks said they would reimburse us up to $40 of the shipping costs. However, We shipped them back in February of 2024 and still have not received a refund for the couch covers themselves or the $40 towards the shipping. Horrible company to deal with. Avoid Sweaterpicks at all costs.