Buyer Beware - inaccurate products & terrible customer service
I have placed a few orders from Baltic Born. Their clothes generally fit well and are accommodating of bodily changes like pregnancy. However, I recently placed an order to use a store credit from a previous return. The item was not as described, so I obviously didn’t want it. Baltic Born seemed helpful until they refused to issue a full refund. They are insisting they cannot refund the original shipping and that I owe them for the return shipping. They are deducting $19.50 plus not refunding rewards points to my rewards. I have never experienced this with other websites…typically companies are accountable for THEIR mistakes.