SNSnapmaker★★★★★
I recently received a Snapmaker U1
I recently received a Snapmaker U1, along with accessories and filaments, spending nearly €2000 in total.
While assembling the machine, I immediately noticed a serious issue: the PEI print plate has a deep groove that is clearly visible on all printed surfaces.
I contacted Snapmaker support… and do you know what they told me?
👉 “Turn the plate and use the other side”
👉 Offered a $10 voucher
Is this really the solution for a brand new defective product?
A plate with a clear manufacturing defect should be replaced, not worked around.
We are talking about a component that likely costs them very little, yet it completely affects print quality.
After such a significant investment, is this the level of customer support?
Honestly, I expected much more professionalism from Snapmaker.
2026-04-07Helpful 1
CRCreality★★★★★
ATTENZIONE!!!!!
Desidero mettere in guardia tutti gli amici italiani e stranieri in questo gruppo. Ho esposto i vari problemi che ho con una stampante K1 MAX e mi hanno detto di tutto. Sono stato pesantemente insultato per aver detto che questa macchina è un rottame. L'ho acquistata, quindi 1000 (mille) euro buttati nella cloaca, e una volta era il gruppo estrusore, un'altra il sensore di filamento, e un'altra ancora il livellamento.
Detto questo, voglio segnalare che il supporto che riceverete in caso di problemi saranno solo INSULTI, e alcuni provenivano anche dagli Amministratori. Non avendo argomentazioni valide, hanno preferito insultarmi anziché aiutarmi. È incredibile che in un gruppo che dovrebbe essere di supporto ci si debba aspettare questo tipo di comportamento. Continuerò a denunciare questi insulti e a rendere noto a tutti quanto sia pessimo il loro atteggiamento.
È vero, parlo di Dio e non di stampanti 3D. Ma i soldi ME LI SUDO, e non è giusto essere truffato dei miei soldi e anche insultato. Scusate questo sfogo, ma è giusto che tutti sappiano. Grazie.
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I want to warn all Italian and foreign friends in this group. I have exposed the various problems I have with a K1 MAX printer, and they told me all sorts of things. I was heavily insulted for saying that this machine is junk. I bought it, so that's 1000 (one thousand) euros thrown into the drain, and once it was the extruder group, another time the filament sensor, and another time the leveling.
That said, I want to point out that the support you will receive in case of problems will be only INSULTS, and some came from the Administrators themselves. Not having valid arguments, they preferred to insult me rather than help me. It’s incredible that in a group that should be supportive, you have to expect this type of behavior. I will continue to denounce these insults and make everyone aware of how terrible their attitude is.
It's true, I talk about God and not about 3D printers. But I WORK HARD for my money, and it’s not fair to be scammed out of my money and insulted. Sorry for this outburst, but everyone should know. Thank you.
2024-07-07Helpful 1
