Avoid this company.
After the below review, I was finally offered a refund and now have finally received it. However, the whole situation and how it was handled (as per below) still shows quite poor customer experience. ----------------------- No item and no compensation. Please avoid this company. Quoting the TOS from Dreslily website: "If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, dresslily cannot be held liable if a package is returned to us." So, if a customer orders an item in good faith while putting trust into the company and the delivery fails for any reason whatsoever, DressLily will not compensate you, neither you will get the item. Simple as that. In my case, I paid 30$ for two items of roughly same price and only received one item, while the other one was not delivered for reasons unknown to me. Received a reply from customer service stating that the package was destroyed (?!) due to unsuccessful delivery and that they cannot offer any compensation. Fair, huh? I can see that the company really does provide" professional service dedicated to our valued customers from all over the world". So, I'm left with no item that I ordered, neither I got a refund for it. Please avoid this company. Bonus review for Customer service: Customer service is rubbish. Macro-based answers, no personalization to the customer's inquiry, repeating the same thing over and over, not reading into the ticket at all.